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JOB POSTINGS

Welcome to the Job Postings Forum, the place for Tri-State members to explore job opportunities within the region and share news of job vacancies. 

Job seekers: Scroll the list of Job Postings below to view current opportunities.

Hiring managers: Login through the membership portal and click the "Add Post" button to submit a new job posting.

In the Subject line, include

(1) the name of your institution and

(2) the job title.


Copy and paste the details of the job announcement into the Body section. Be sure to include the following information as members are typically interested in viewing: 

  • Job Title
  • Hiring Institution/Agency
  • Web address or link to employer's website
  • Salary range
  • Location
  • Application Deadline
  • Description
  • Desired Qualifications
  • Instructions for job applicants
  • Contact for additional information




  • 16 Mar 2021 3:33 PM | Melena Verity

    Assistant Director of Financial Aid

    (ASSIS01729)

     

    Hood College invites applications for a full-time Assistant Director of Financial Aid.  The Assistant Director works closely with the Director and Associate Director of Financial Aid in the administration of Hood College’s comprehensive student financial assistance program. The qualified individual provides internal and external constituents with information about financing an education at Hood College and ensures compliance with federal and state regulations, institutional policies and other regulatory bodies.

     

    The qualified individual also provides high-level, student-focused customer service and guidance to the financial aid applicant (and family – support group) throughout the financial aid process. The Assistant Director must be able to effectively articulate how to apply and maintain eligibility for scholarships, grants, loan programs and student employment with a high degree of accuracy to students, parents and other constituents as appropriate. The Assistant Director is responsible for packaging all graduate students.

     

    This position requires a Bachelor’s degree from a regionally accredited college or university in Counseling, Education, Business, Interdisciplinary Studies, Communications, or another related field and a minimum of 3-4 years of comparable professional experience; incumbent must have experience in customer service, public speaking, electronic presentations, counseling, working in a fast-paced environment and making sound professional judgments based on federal, state and institutional regulations pertaining to the administrating of financial aid. Knowledge of PowerFaids, Direct Loan Tools (DL Tools) and/or other U.S. Department of Education software preferred.

     

    Please visit www.hood.edu for more details, including a description of the position. 

     

    We seek a candidate who values diversity, equity and inclusion in all that they do. Candidates must have strong organizational skills and a proven ability to work collaboratively across departments and disciplines.

     

    Qualified candidates are invited to apply on-line via our electronic application which requires submission of a cover letter, resume and three professional references.

     

    If you need assistance with the on-line application process, please email humanresources@hood.edu or call (301) 696-3592.

     

    Hood College is committed to diversity in its faculty and staff and subscribes to a policy of hiring only individuals legally eligible to work in the United States.  EOE/AAP/M/F/Vet/Disability Employer

     

    Hood College does not discriminate on the basis of sex, race, color, national origin, sexual orientation, gender identity or gender expression, marital status, pregnancy, disability, religion, or age in recruitment, admission and access to, or treatment, or employment in its programs, services, benefits, or activities as required by applicable laws including Title IX of the Educational Amendments of 1972 and Section 504 of the Rehabilitation Act of 1973, and complies with the law regarding reasonable accommodation for disabled applicants and students. Inquiries about discrimination or reasonable accommodation should be referred to the Title IX and Section 504 Coordinator at Alumnae Hall, 401 Rosemont Avenue, Frederick, MD. 21701 (AD 312), (301) 696-3592.  For complete information on Hood College’s nondiscrimination policy, please visit http://www.hood.edu/non-discrimination/  

     

     

  • 11 Mar 2021 3:50 PM | Anonymous

    Office of Financial Aid - University of Baltimore

    Vacancy Number 301087

    Regular, full-time exempt position with full, competitive benefits package
    Visit Jobs at UB - University of Baltimore (ubalt.edu) to view our application submission deadline and apply.

    Salary: Commensurate with qualifications

    The Third-Party Scholarship Analyst in the Office of Financial Aid (OFA) manages the scholarship application and award process funded by third party.  Third-party funds include but are not limited to the University Baltimore Foundation (UBF), USM Foundation, MD Higher Education Commission (MHEC), Dept of Defense Veterans Benefits, other non-profits and corporations providing scholarships to UB students.  UB is working remotely. When campus reopens, this position will work on campus. 

    We look forward to receiving your required electronic application with a cover letter and resume and learning about your interest in and qualifications for our vacancy.  Please save your required cover letter and resume as one document and attach it in the resume location.

    This role receives and reviews input and output data for accuracy, completeness, and adherence to established state, federal and institutional policies governing UBF awards, UB scholarship and grant programs, external scholarships, and other third-party payments, and Federal Title IV aid.  

    The Scholarship Analyst serves as the institutional liaison and lead support for UB’s Academic Works (Blackbaud) software, including regular communication to students and internal and external reporting.  This software is the key repository for storing retrievable data used to provide stewardship of UBF funds including, the maintenance of data stored within.

    Perform for quality assurance review by OFA leadership, the reconciliation of institutional, state, and federal funds.  Ensure the compliance requirements are met; this role performs quality assurance reviews to ensure students receiving funds from external (non-federal sources) are not over awarded.  

    This position has a direct impact on the enrollment and persistence of students. This position requires flexible work schedule to meet the demands of the student population.  Perform all duties exercising high touch customer service and with a high degree of discretion and confidentiality.

    Key Responsibilities:

    Manages the processes related to the receipt, awarding, communication, and reconciliation of UBF awards. This includes monthly communication within UB for expenditures, available funds, exceptions, and compliance with MOU’s associated with UBF funding.  On a semiannual basis, communicate to the OFA Leadership for distribution the value of external third-party funds received on behalf of UB students.

    Work with UBF, OFA, and Office of Technology Services (OTS) personnel to maintain the Academic Works system, to support timely administration and stewardship of UBF funds. Oversee the development and maintenance of data documentation in support of consistent and accurate responses to information requests. Foster the use of this system to maximize efficiencies and effectiveness of data in support of decision making. Lead actions to ensure data integrity, reporting and utilization. Maintain system procedures, testing plans and scripts. Perform and document testing. Train users on system, data dictionary, queries, and reporting.  

    Create and maintain standardized and ad hoc reports with data extracts from PeopleSoft and Academic Works. Merge and evaluate student or system data from multiple sources, change award amounts, maintain statistical data, and generate communications to students. Ensure students communications to UBF scholarship donors and other third-party sponsors.  Receive and review enrollment scenarios to determine if an over award, return to title four calculation, post withdrawal disbursement or loss of financial aid eligibility is required.

    Maintain current knowledge of Federal Title IV regulations, state rules and institutional policies pertaining to financial aid and identify ongoing improvements and automation for the financial aid process. Counsel and advise students, parents, and institutional staff on the impact of changes in enrollment, financial aid eligibility and balances due to UB. 

    Ability to work as needed to serve students and achieve business requirements, which includes periodic evenings and weekends.  

    Required Qualifications

    Education:  Bachelor’s degree

    Experience: At least two years of professional experience in higher education, banking, accounting, business, or customer service.  Experience with automated or integrated system.  

    Preferred Qualifications

    Education:  Master’s degree (or Some Master’s level course work)

    Experience:  Two years’ experience in a public higher education financial aid and/or student financial program. One year of PeopleSoft or other electronic financial aid management system.

    Required Knowledge, Skills, and Abilities

    A strong working knowledge of federal, state, and institutional student aid and scholarship programs.  Demonstrated ability to think tactically and exercise independent judgment, discretion, ingenuity, and innovation to resolve highly visible issues.  Ability to review, revise and update business procedures and services with a focus on first class customer service.  Exceptional organizational and time management skills with demonstrated ability to plan, coordinate, prioritize and effective execute multiple initiatives, programs, and events simultaneously.  Ability to meet established deadlines and assume responsibility for potentially controversial issues. Demonstrated ability to maintain high-quality standards of work, initiative, ethics, commitment, and professional responsibility and judgment. Ability to represent the university in a professional and conscientious manner. Demonstrated ability to use tact and diplomacy to handle a broad range of sensitive interpersonal situations with diverse constituencies and respond appropriately to conflicts and problems. Demonstrated ability to initiate, establish, and foster communication and teamwork by maintaining a positive, cooperative, productive work atmosphere within a diverse population and with those from various cultural backgrounds.  Strong verbal and written communication skills. Demonstrated customer service experience requiring a very high level of diplomacy and professionalism. Excellent computer skills and proficiency with a variety of computer applications including word-processing, spreadsheets, databases, on-line systems, and internet as well as online calendaring and email. Demonstrated ability to succeed in a fast- paced environment, working with students, parents and third party providers all while maintaining a high degree of confidentiality.

    Visit Jobs at UB - University of Baltimore (ubalt.edu) to view our application submission deadline and apply.

    The University of Baltimore ("UB" or "University") does not discriminate on the basis of sex, gender, race, religion, age, disability, national origin, ethnicity, sexual orientation, gender identity, or other legally protected characteristics in its programs, activities or employment practices. UB is an Equal Opportunity/Affirmative Action/ADA Compliant Employer & Title IX Institution.


  • 10 Mar 2021 12:00 PM | Anonymous

    Position Summary:

    This position is responsible for reviewing and awarding federal student aid and for the management and tracking of Satisfactory Academic Progress for all financial aid recipients.  The Financial Aid Counselor II is responsible for providing financial aid counseling and assistance to financial aid applicants. This position must use varying styles and approaches that reflect an understanding and acceptance of the the role of culture in a diverse, multicultural workplace.

    Essential Duties and Responsibilities:

    The following are the functions essential to performing this job:

    1.       Manage the end of the semester Satisfactory Academic Progress process and notify students of their status.

    2.       Experience working with students and parents to negotiate, intervene, and resolve student financial aid issues.

    3.       Exercise professional judgement when working with students who have extenuating circumstances meriting income adjustments and dependency overrides.

    4.       Research and review student appeals and track students who are on an academic plan for financial aid probation.

    5.       Monitor student enrollment to ensure compliance with repeated and required coursework regulations.

    6.       Articulate financial aid policies, procedures, and regulations to students, parents, and the public.

    7.       Provide financial aid counseling and assistance to students applying for financial aid.

    8.       Determine eligibility and award federal student aid in compliance with respective policies and procedures subject to federal, state, and local audit.

    9.       Access and analyze federal financial aid history using the National Student Loan Data System.

    10.   Utilize integrated student information system to award and track financial aid, assign communications to students, run reports, and track student statistics.

    11.   Adhere to the highest professional and ethical standards to maintain data confidentiality and integrity.

    12.   Represent the College at professional meetings and workshops.

    Required Minimum Qualifications:

    • 1.       Bachelor’s Degree
    • 2.       Two (2) years of experience in financial aid administration at a higher education institution

    Desired Qualifications:

    1.       Experience in the management of Satisfactory Academic Progress review

    2.       Experience interpreting and applying Title IV Federal regulations, and awarding policies

    3.       Experience in using U.S. Department of Education software, and secure websites

    4.       Experience using a student information system to award financial aid funds

    5.       Experience using document imaging software

    6.       Advanced skills in database management and Microsoft Office Suite


  • 25 Feb 2021 12:33 PM | Anonymous

    Position Overview

    Historically schools relied upon centralized IT departments to complete transactions for each department. With major IT systems now being purchased by campuses and Internet based day to day duties, financial aid offices now had two needs. The first was ongoing programming support to keep the internal financial aid system operating correctly. This includes programming, security tasks and technical support. The other need was for a high level technology user to run day to day functions in the system for the office to run effectively.

    Job Responsibilities

    The specific functions of the job include:

    • Assess the manual and semi-automated processes of the DCTAG Financial Aid Office; design and implement automated processes to facilitate the DCTAG application process.
    • Explore, evaluate, and implement when approved new data visualization technology(s) to enhance and extend Financial Aid’s current reporting and data visualization capacity.
    • Work with colleagues to ensure the successful implementation of new technologies and related systems.
    • Develop capabilities in the following areas: data mapping, table structure knowledge, custom coding logic, issue analysis and recommendations, writing and running reports, scripts, documentation skills, functional analysis, business process improvement, requirements documentation and process flow charting.
    • Works with internal communications team to develop public resources

    Key Qualifications

    • Experience working with relational databases and demonstrated aptitude in data analysis or data management Drupal programming and coding experience in financial aid technical administrative systems Technical expertise in student information and management systems, preference for experience with Ellucian Banner experience with reporting tools; experience and/or understanding of simple programming (e.g.SQL, PL/SQL, SQR, HTML) Experience with detailed multi step operational processes. Familiar with the Title IV financial aid process.

    Interested applicants should submit a resume and cover letter to OSSE.Talent@dc.gov using the following name title: first name.last name_IT Project Manager.

    To view or listen to an audio version of the official listing, visit https://osse.dc.gov/node/1522076

  • 29 Oct 2020 10:45 AM | Kristin Hurley

    The Associate Director has the responsibility for providing financial assistance to all students through counseling and awarding of financial aid packages for students. The Associate Director of Financial Aid is responsible for financial aid fund management and the administration of the Federal Direct and private loan programs. The Associate Director of Financial Aid is responsible for management of the disbursement process, reporting, and reconciliation of Title IV programs. This position is to serve as backup to the Director of Financial Aid, as needed. The Associate Director of Financial Aid serves as a resource to ensure compliance regarding Title IV eligibility questions from financial aid staff. The Associate Director of Financial Aid reports directly to the Director of Financial Aid who is responsible to the Vice President for Enrollment Management, Marketing and Communications.

    Essential Duties and Responsibilities

    • Responsible for the management of the Federal Direct Loan and private loan programs.
    • Counsel and advise students regarding loan options and financial awareness of student debt.
    • Responsible for management of the disbursement process for all financial aid funds and administrative review of release of refunds.
    • Responsible for monthly reconciliation and disbursement reporting requirements for the Federal Direct Loan funds and the Federal Pell Grant program.
    • Access and analyze federal financial aid history using the National Student Loan Data System (NSLDS), and update online enrollment status as it relates to financial aid eligibility.
    • Determine and override complex and unique issues by exercising professional judgment authority as allowed by the Department of Education.
    • Complete federal verification and award financial aid funds in compliance with respective policies and procedures.
    • Determine eligibility for Federal Work-Study program and provide student eligibility information to Human Resources.
    • Responsible for posting external scholarships and tuition remission awards.
    • Responsible for maintaining current knowledge of Title IV financial aid programs.
    • Ensures compliance with NCAA and conference rules and regulations related to financial aid of student athletes.

    Minor Tasks

    1. Conducts financial aid seminars and workshops for admissions on-campus and off-campus programs throughout the year.
    2. Responsible for assisting with review and updating financial aid procedures manual.
    3. Assists students and parents in completion of FAFSA and other financial aid forms.
    4. Assists the Director of Financial Aid in updating financial aid publications.
    5. Serve as a financial aid representative for questions from other offices on campus.
    6. Assists the director in producing reports for federal and state agencies.
    7. Performs other duties as assigned.

    Minimum Qualifications

    Bachelor's degree with a minimum of three years of experience in the administration of financial aid, or 10 years of financial aid experience at the assistant/associate director level. Experience in awarding and certification of Federal Direct Loans. Knowledge of Title IV federal financial aid regulations. Working knowledge of the Microsoft Suite (excel, word, powerpoint) and experience with financial aid software programs, with preferences towards PowerFaids, Edexpress and EdConnect. The position requires a great deal of contact with the public and the ability to get along well with all types of people.

    Salary

    This is a full-time position with full benefits and annual, holiday, and sick leave. Competitive salary commensurate to experience.

    Ways to Apply

    Applicants are requested to submit a resume and cover letter with three letters of recommendations along with salary requirements to:

    Mount St. Mary’s University
    Department of Human Resources
    Associate Director of Financial Aid search
    16300 Old Emmitsburg Rd.
    Emmitsburg, MD 21727

    Or email resume materials to: resume@msmary.edu.

    Mount St. Mary's University is a dynamic, Catholic, liberal arts university with over 2,000 undergraduate and graduate students. As a Catholic university, Mount St. Mary’s graduates ethical leaders who are inspired by a passion for learning and lead lives of significance in service to God and others. The university has a strong institutional commitment to excellence through diversity in its educational programs and employment practices. We actively seek and welcome applications from candidates with exceptional qualifications, particularly those with demonstrable commitments to a more inclusive society and world. EOE.


  • 21 Oct 2020 10:02 AM | Mason White (Administrator)

    Salisbury University, a member of the University System of Maryland, is a regionally accredited four-year comprehensive institution offering 58 distinct graduate and undergraduate programs. Located on the historic Eastern Shore, SU's beautiful campus is some 30 miles from the Atlantic beaches and 2.5 hours from Baltimore and Washington, D.C.

    Salisbury University is seeking qualified applicants for the position of Financial Aid Counselor I in the office of Financial Aid. 

    Primary Job Duties: The primary purpose of this position is to serve as the Financial Aid Office's first point of contact for students and parents, providing counseling to students regarding financial aid eligibility through in-person, phone, and email conversations. Under direct supervision, the position receives and reviews input and output data for accuracy, completeness, and adherence to financial aid processes and policies. Must exercise discretion and frequent independent judgment and action with moderate consequence of error.

    Minimum Qualifications: Bachelor’s degree and one year of professional experience in financial aid, higher education, accounting, or business. 

    Thorough knowledge of team office practices, procedures and equipment; of business English, grammar, spelling, and punctuation. General knowledge of the principles of team leadership and office management. Skill in interpreting and applying departmental policies and procedures; in operating manual and automated office equipment including personal computers and related software; in composing correspondence electronically and through postal mail, compiling statistical data, and preparing reports; in performing mathematical computations; creation and maintenance of paper and computer files; in effective telephone usage; in organizing, coordinating, and executing multiple assignments under specific time constraints. Ability to maintain poise and courtesy under pressure; to project a positive and professional image; to interact with students, parents and staff at all levels in a courteous and efficient manner; to lead analysis of clerical problems and selection of corrective action; to communicate effectively both orally and in writing; to establish and maintain effective work relationships both within and outside the team. Ability to maintain confidentiality of information and handle sensitive information with discretion and tact. Knowledge and skill in the use of Microsoft Office Suite, particularly Word and Excel is required.

    Preferred Qualifications: PeopleSoft experience preferred.

    This is a full-time, non-exempt, State position with a full benefits package. Starting hourly rate is $17.77, which is approximately $37,157 annually.    

    Applications will be accepted via Salisbury University's Online Employment Application System. Please visit our website http://www.salisbury.edu/hr/careers/to apply online. See the FAQs of the Online Employment Application System for more information and instructions.  To be considered an applicant, you must apply online and submit a cover letter and resume.  All documents that you wish to provide must be attached to your application in the Online Employment Application System. Please do not send any documents via E-mail.  Three professional references will be requested and required before the final stages of the search. Candidates will be notified prior to references being contacted.

    Applications received by October 29, 2020 will be given full consideration.  The position will remain open until filled.

    Diversity and inclusion are core values of Salisbury University. We strive to create a truly diverse and inclusive environment where the richness of ideas, backgrounds, and perspectives of our community is harnessed to create value for our institution, today and in the future.  To this end, the University recruits exceptional and diverse faculty, staff, and students from across Maryland, the United States, and around the world, supporting all members of the University community as they work together to achieve institutional goals and vision. To learn more about the University’s commitment to fostering a diverse and inclusive campus, please visit http://www.salisbury.edu/equity/.

    Salisbury University (SU) has a strong institutional commitment to diversity and equal employment opportunities to all qualified people.  To that end, the University prohibits discrimination on the basis of sex, gender, marital status, pregnancy, race, color, ethnicity, national origin, age, disability, genetic information, religion, sexual orientation, gender identity or expression, veteran status or other legally protected characteristics.  Direct all inquiries regarding the nondiscrimination policy to: Humberto Aristizabal, Associate Vice President, Institutional Equity, Title IX Coordinator, 100 Holloway Hall, Tel. (410) 548-3508.


  • 18 Sep 2020 10:05 AM | Anonymous

    Assistant Director of Financial Aid

    Johns Hopkins School of Advanced International Studies (SAIS)

    Washington, DC

    For job description, desired qualifications, salary range, and instructions on applying, please go to:

    https://jobs.jhu.edu/job/Washington-Assistant-Director-of-Financial-Aid-DC-20036/675581000/




  • 24 Jun 2020 10:35 AM | Anonymous


    Summary/Objective

    This is a key position in the overall management of American University’s financial aid programs.  Responsible for one or more of the major financial assistance programs (Federal Stafford Loan, Federal PLUS Loan, Federal Perkins loan, Federal Workstudy program, Federal PELL Grant program, Federal SEOG etc.). Responsible for determining the financial aid eligibility of prospective and current students and assuring compliance with federal and institutional guidelines.  Advises and counsels students, prospective students, parents, and colleagues regarding federal, state and institutional financial assistance programs.

    Position Type/Expected Hours of Work

    ·         35 Hours/ Week

    ·         Exempt

    ·         Sr Coordinator/Sr Analyst B

    Salary Range

    ·         Commensurate with experience

    Required Education and Experience

    ·         BA/BS required (Associate Degree and 5 years’ related working experience can be substituted in lieu of).

    ·         Three years’ experience working in a heavy volume financial aid office, with progressive management experience.

    ·         Working knowledge of automated financial aid systems and software applications.

    ·         Excellent verbal and written communication skills required.

    Preferred Education and Experience

    ·         Masters degree preferred.

    Additional Eligibility Qualifications

    ·                     Hiring offers for this position are contingent on the successful completion of a background check.

    ·                     Whenever possible American University will seek to redeploy existing staff to fill this vacancy before hiring an external candidate.


     

    Current American University Employees:

    If you are a current full-time or part-time staff member at American University, please log into AsuccessfulU through the myAU portal. Once in AsuccessfulU, please select the Careers tile which will take you to our internal career page. 

     

    Contact Us:

    For more information or assistance with the American University careers site, email theworkline@american.edu.

     

    American University is an equal opportunity, affirmative action institution that operates in compliance with applicable laws and regulations. The university does not discriminate on the basis of race, color, national origin, religion, sex (including pregnancy), age, sexual orientation, disability, marital status, personal appearance, gender identity and expression, family responsibilities, political affiliation, source of income, veteran status, an individual’s genetic information or any other bases under federal or local laws (collectively "Protected Bases") in its programs and activities.

     

     


  • 13 May 2020 10:18 AM | Anonymous

    Goucher College, outside Baltimore, MD has a Financial Aid Counselor opening. Please see https://goucher.interviewexchange.com/jobofferdetails.jsp?JOBID=122503 for more details.


  • 24 Feb 2020 11:33 AM | Anonymous
    The College Board, the national educational organization, is conducting a search for a Support Analyst for our Enrollment department. This position is based in our Reston, Virginia office.  Named by Fast Company as one of the most innovative education companies, the College Board is a mission-focused organization. This job requires a strong focus on improving educational opportunities and outcomes, particularly for disadvantaged students, in the context of a competitive business environment.

    The Support Analyst is primarily responsible for providing functional support to users, prospective users, and resellers of PowerFAIDS – a financial aid management software product. The Support Analyst/Sr. Support Analyst will deliver customer-centric technical and functional support including on-site, in-house and telephone assistance, training, and guidance in the use of PowerFAIDS. The Support Analyst will also be responsible for close collaboration with the program team, particularly UAT.

    What you’ll do

    Provides technical and functional support services to end users, product staff, and field staff. Responsible for responding to client inquiries regarding PowerFAIDS functionality, including all aspects of operating and configuring the product in a variety of technical environments.

    • Effectively communicate with clients, pre and post contract initiation, to help them understand how to use the products properly and provide guidance on how best to use the software to implement the required financial aid policy and procedures to support the determination and delivery of federal and institutional aid to students.
    • Records, track, and document all incoming support requests and the problem-solving process for actions taken through to the final resolution.
    • Assist in the resolution of escalated cases and resolving discrepancies between operations policies and service level agreements through practical solutions.
    • Monitors changes to relevant student aid programs and need analysis methodologies to identify areas where software changes will be required and communicated to the client.
    • Contributes to the overall effectiveness of technical and functional support services.

    Performs UAT testing of the PowerFAIDS system to ensure it conforms to functional specifications, program regulations, need analysis methodologies, and financial aid office policies and procedures.

    • Debugs user problems by replicating and documenting client errors in-house, research and identify corrective actions, and reporting software anomalies to quality assurance, product management, training, and implementation staff.
    • Assists with the review and testing of system enhancements to ensure it conforms to program regulations, need analysis methodologies, functional specifications, and financial aid office policies and procedures.
    • Participates in cross-functional discussions and business requirements reviews to ensure that software changes are understood in order to assist in UAT testing activities as needed.

    Develops training offerings that are designed to boost customer knowledge and encourage maximum usage of the PowerFAIDS system. Responsible for collaborating with a variety of internal and external stakeholders for the purpose of refining and updating existing offerings and designing new training offerings as the system grows.

    • Creates and maintains instructional materials for hands-on, online, and recorded training.
    • Delivers training and maintains records of training activities to monitor the efficiency and effectiveness of training offerings.
    • Analyzes training survey feedback to assess customer training needs and to provide input on decisions for new training goals and objectives.
    • Participates in cross-functional discussions and release notes reviews to ensure that software changes are understood in order to provide training internally or externally as needed.
    • Provides recommendations on how training should be structured and integrated across technological solutions to maximize impact of the training.

     About you

     Bachelor’s Degree required. Minimum 2-4 years of experience in financial aid administration required.

    • 2-3 years of experience working with a financial aid software system, usage of PowerFAIDS is a plus.
    • Customer service experience and ability to work in a team setting are preferred.
    • This position requires a technically inclined, process and detail oriented individual with strong organizational skills and ability to suggest changes in software support processes based on observations.
    • This opportunity suits a highly proactive and motivated individual with an attitude centered on learning and continuous improvement

     More about you

     Experience working with the PowerFAIDS software application Experience with and knowledge of the day to day operations of a post secondary institution financial aid office Knowledge of Federal financial aid programs, regulations, delivery systems and software products Understanding of federal and institution need analysis methodologies and automated packaging approaches Knowledge of commercial software products supporting financial aid and higher education Ability to effectively troubleshoot and problem solve Possesses strong analytic and problem resolution skills Excellent interpersonal skills, a strong customer service orientation, and teamwork skills required Must be a team player and willing to help others as needed to make the team successful Ability to take on additional projects/ responsibilities as necessary, while continuing to meet the requirements of regular support responsibilities.

    • Ability to keep financial aid and systems knowledge current Ability to take initiative, work independently with minimal supervision, and manage multiple projects simultaneously.
    • Strong, constructive and effective verbal and written communications skills Excellent organizational, time and task management skills Ability to learn software programs quickly Experience with desktop applications, such as PowerPoint, Word, Excel, Visio, and Access Willingness and ability to travel

    Benefits

    We offer our employees an outstanding benefits package which includes 4 weeks of paid time off, a generous retirement savings plan, tuition reimbursement and ongoing professional development and training.

    Mission

    Our mission is to clear a path for all students to own their future.

    The College Board is committed to diversity in the workplace and is an Equal Opportunity Employer. The College Board participates in E-Verify, a service of DHS and SSA, where required. Please understand that only qualified applicants will be contacted.

    To Apply

    Click here to apply for this position https://careers.collegeboard.org/job/1984439

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