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JOB POSTINGS

Welcome to the Job Postings Forum, the place for Tri-State members to explore job opportunities within the region and share news of job vacancies. 

Job seekers: Scroll the list of Job Postings below to view current opportunities.

Hiring managers: Login through the membership portal and click the "Add Post" button to submit a new job posting.

In the Subject line, include

(1) the name of your institution and

(2) the job title.


Copy and paste the details of the job announcement into the Body section. Be sure to include the following information as members are typically interested in viewing: 

  • Job Title
  • Hiring Institution/Agency
  • Web address or link to employer's website
  • Salary range
  • Location
  • Application Deadline
  • Description
  • Desired Qualifications
  • Instructions for job applicants
  • Contact for additional information




  • 24 Sep 2019 11:33 AM | Keia Brown (Administrator)

    Assistant Director of Merit Scholarships

    UMBC, Office of Financial Aid and Scholarships

    Full-Time, Exempt, Regular

    Salary is commensurate with qualifications and experience.

    Reporting to the Associate Director of Scholarships, the incumbent will assist with the maintenance of the university’s scholarship programs, including general merit, athletic and scholars programs. Two years higher education experience in admissions, enrollment management or financial aid is preferred. 

    Specific duties and responsibilities include:

    • Maintaining the scholarship management system, administering athletic scholarship requests and awards;
    • Representing the department at recruitment events;
    • Assisting with marketing and communication efforts, delivering presentations to prospective students and families;
    • Coordinating Scholar Visit Days and Scholar Selection Day and performing other duties as assigned.

    Requires a Bachelor’s degree, two years of progressive higher education experience and one year of supervisory experience. 

    • Strong technological skills and expert knowledge in Microsoft Office Suite.
    • Exceptional interpersonal, oral and written communication skills.
    • Knowledge and experience with data management systems.
    • Prior experience in public speaking and presenting to large and small groups required.

    In addition, we are seeking candidates who exhibit a strong commitment for innovation as demonstrated by their ability to be proactive, change agents, dynamic, universal (far-reaching), forward-thinking, strategic, and collaborative.

    Upload a cover letter, resume and contact information for three professional references at: http://listings.umbc.edu/cw/en-us/job/493050/assistant-director-of-merit-scholarships

    For best consideration submit application materials by October 18, 2019  (applications will be accepted until the position is filled). 

  • 20 Sep 2019 3:08 PM | Barbara Weber

    PowerFAIDS - Support Analyst/Sr Support Analyst

    at The College Board | Reston Office (Reston, VA)

    The College Board, the national educational organization, is conducting a search for a Support Analyst for our Enrollment department. This position is based in our Reston, Virginia office - remote candidates will be considered.

    Named by Fast Company as one of the most innovative education companies, the College Board is a mission-focused organization. This job requires a strong focus on improving educational opportunities and outcomes, particularly for disadvantaged students, in the context of a competitive business environment.

    The Support Analyst is primarily responsible for providing functional support to users, prospective users, and resellers of PowerFAIDS – a financial aid management software product. The Support Analyst/Sr. Support Analyst will deliver customer-centric technical and functional support including on-site, in-house and telephone assistance, training, and guidance in the use of PowerFAIDS. The Support Analyst will also be responsible for close collaboration with the program team, particularly UAT.

    What you’ll do

    Provides technical and functional support services to end users, product staff, and field staff. Responsible for responding to client inquiries regarding PowerFAIDS functionality, including all aspects of operating and configuring the product in a variety of technical environments.

    • Effectively communicate with clients, pre and post contract initiation, to help them understand how to use the products properly and provide guidance on how best to use the software to implement the required financial aid policy and procedures to support the determination and delivery of federal and institutional aid to students.
    • Records, track, and document all incoming support requests and the problem-solving process for actions taken through to the final resolution.
    • Assist in the resolution of escalated cases and resolving discrepancies between operations policies and service level agreements through practical solutions.
    • Monitors changes to relevant student aid programs and need analysis methodologies to identify areas where software changes will be required and communicated to the client.
    • Contributes to the overall effectiveness of technical and functional support services.

    Performs UAT testing of the PowerFAIDS system to ensure it conforms to functional specifications, program regulations, need analysis methodologies, and financial aid office policies and procedures.

    • Debugs user problems by replicating and documenting client errors in-house, research and identify corrective actions, and reporting software anomalies to quality assurance, product management, training, and implementation staff.
    • Assists with the review and testing of system enhancements to ensure it conforms to program regulations, need analysis methodologies, functional specifications, and financial aid office policies and procedures.
    • Participates in cross-functional discussions and business requirements reviews to ensure that software changes are understood in order to assist in UAT testing activities as needed.

    Develops training offerings that are designed to boost customer knowledge and encourage maximum usage of the PowerFAIDS system. Responsible for collaborating with a variety of internal and external stakeholders for the purpose of refining and updating existing offerings and designing new training offerings as the system grows.

    • Creates and maintains instructional materials for hands-on, online, and recorded training.
    • Delivers training and maintains records of training activities to monitor the efficiency and effectiveness of training offerings.
    • Analyzes training survey feedback to assess customer training needs and to provide input on decisions for new training goals and objectives.
    • Participates in cross-functional discussions and release notes reviews to ensure that software changes are understood in order to provide training internally or externally as needed.
    • Provides recommendations on how training should be structured and integrated across technological solutions to maximize impact of the training.

    About you

    • Bachelor’s Degree required. Minimum 2-4 years of experience in financial aid administration required.
    • 2-3 years of experience working with a financial aid software system, usage of PowerFAIDS is a plus.
    • Customer service experience and ability to work in a team setting are preferred.
    • This position requires a technically inclined, process and detail oriented individual with strong organizational skills and ability to suggest changes in software support processes based on observations.
    • This opportunity suits a highly proactive and motivated individual with an attitude centered on learning and continuous improvement

    More about you

    • Experience working with the PowerFAIDS software application
    • Experience with and knowledge of the day to day operations of a postsecondary institution financial aid office
    • Knowledge of Federal financial aid programs, regulations, delivery systems and software products
    • Understanding of federal and institution need analysis methodologies and automated packaging approaches
    • Knowledge of commercial software products supporting financial aid and higher education
    • Ability to effectively troubleshoot and problem solve
    • Possesses strong analytic and problem resolution skills
    • Excellent interpersonal skills, a strong customer service orientation, and teamwork skills required
    • Must be a team player and willing to help others as needed to make the team successful
    • Ability to take on additional projects/ responsibilities as necessary, while continuing to meet the requirements of regular support responsibilities.
    • Ability to keep financial aid and systems knowledge current
    • Ability to take initiative, work independently with minimal supervision, and manage multiple projects simultaneously.
    • Strong, constructive and effective verbal and written communications skills
    • Excellent organizational, time and task management skills
    • Ability to learn software programs quickly
    • Experience with desktop applications, such as PowerPoint, Word, Excel, Visio, and Access
    • Willingness and ability to travel
    • This position can be done remotely

    Benefits

    We offer our employees an outstanding benefits package which includes 4 weeks of paid time off, a generous retirement savings plan, tuition reimbursement and ongoing professional development and training.

    Mission

    Our mission is to clear a path for all students to own their future.

    The College Board is committed to diversity in the workplace and is an Equal Opportunity Employer. The College Board participates in E-Verify, a service of DHS and SSA, where required. Please understand that only qualified applicants will be contacted.

    Please click on the following link if you are interested in applying for this position.

    https://careers.collegeboard.org/job/1876895?gh_jid=1876895

  • 9 Sep 2019 4:05 PM | Judith Taylor

                  Montgomery College, Office of Student Financial Aid, has need for a full-time, Financial Aid Specialist position #S03398.  This is a bargaining, non-exempt, Grade 25 position. Non-exempt positions are not eligible to work secondary jobs at the College.  Work schedule is Monday – Friday, 8:30 am – 5:00 pm including some evenings and weekends and traveling between the three campuses; position is located at the Takoma Park/Silver Spring campus.

    Job Summary:

    Under supervision and/or direction, advise students about general financial aid regulations, policies and procedures, and assist students in completing the application process. Award financial aid to student and work with files and folders for awarding federal, state and institutional programs.

    Work consists of performing administrative and technical activities of the financial aid programs. Duties encompass a variety of processes and methods. Follow established office procedures and assist counselors. Contacts are with the general public, students, parents/family representatives, college staff, and external agencies.

    Montgomery College is a public, fully accredited, open admission institution. Led by President DeRionne P. Pollard, Ph.D., Montgomery College is dedicated to student success and widely recognized for the quality and scope of its academic programs.  Do you want to join us in our mission of providing an exceptional education and fostering student success? The faculty and staff of MC are integral to our continued excellence. We are looking for dedicated professionals for opportunities throughout the College.

    Job Description

    Duties include but are not limited to:

    • ·         Processing, verifying, and awarding financial aid using established guidelines to eligible students during peak and non-peak times; verifying student enrollment, and adjust student awards accordingly, and documenting all actions.
    • ·         Meet personally with students and parents to advise them on financial aid availability, application procedures, specific program requirements and limits, and academic progress requirements.
    • ·         Collect personal information necessary to resolve conflicting data.
    • ·         Facilitate loan entrance counseling sessions.
    • ·         Answer oral and written inquiries from students, parents, faculty and staff about the financial aid process.
    • ·         Make referrals, as necessary, to other Montgomery College offices and outside agencies. Contacts are with the general public, students, parents/family representatives, College staff and staff of other colleges/universities and external agencies, including lending institutions and government agencies.
    • ·         Assist with on and off campus financial aid workshops and other outreach services.
    • ·         Perform other duties as assigned.

    Required Qualifications:

    • ·         Associate’s degree.
    • ·         Minimum of three years of experience working in a student Financial Aid Office.
    • ·         Working knowledge of current Student Financial Aid Office policies and procedures, state and federal financial aid regulations and policies, and institutional policies governing financial aid.
    • ·         Working knowledge of one or more of the following programs: loans, work study or other federal or state program.
    • ·         Ability to perform needs analysis and prepare package aid to students. Ability to evaluate applications for financial aid and interpret and apply complex regulations.
    • ·         Skill in the use of student financial aid data management systems.
    • ·         Thorough knowledge of customer service techniques for public contact.
    • ·         Skilled in interpersonal relations (including serving a diverse community) with ability to effectively communicate, verbally and in writing, and work effectively with others within and outside of the institution.
    • ·         Ability to establish and maintain effective professional relationships.
    • ·         Thorough knowledge of office procedures and practices with ability to set priorities and handle multiple tasks in a demanding office environment.
    • ·         Exercise diplomacy, tact, and maintain confidentiality. Skilled in use of business English, spelling, grammar and conventional styles and formats used in office communications.
    • ·         Ability to perform general office clerical work, apply technical rules and procedures, perform arithmetical calculations quickly and accurately, operate common office equipment including desktop computers and relevant pc hardware and software applications.
    • ·         Proficiency in using Microsoft Office Suite.
    • ·         Eligible applicants must currently be authorized to work in the United States and not require employer visa sponsorship.

    Preferred Qualifications:

    • Bachelor’s degree in related field.
    • Experience working or assisting with any of the federal, state or institutional programs.
    • Experience with Banner Financial Aid Student Information Software.
    • Experience with Document Imaging System.
    • General knowledge of student services area, such as Admissions, Registration, Business Office, Counseling and Advising, including FERPA and student confidentiality.

    Licenses and Certifications:

    • None

    Additional Job Description

    Application Process:

    • ·         Online applications must be received by Monday,  September 30, 2019

    As a condition of employment, the following are required at the time of hire:

    • ·         Successful completion of a background check.
    • ·         Participation in a retirement plan.

    Our benefits package includes: generous paid vacation, sick, paid holidays, medical, dental, vision, group legal benefits, professional development, retirement plan, educational assistance, tuition waiver for employee and dependents, wellness programming including onsite gyms, pools and classes. 

    For disability- related accommodations, please call 240-567-5353

    or send an email to: hrstm@montgomerycollege.edu

    Montgomery College is an academic institution committed to promoting

    equal opportunity and fostering diversity among its student body, faculty, and staff.

               

  • 26 Aug 2019 4:09 PM | Michael Ferby

    Staff Positions

    Financial Aid Outreach Counselors

    Montgomery College, Germantown and Rockville Campus,  has an immediate need for two (2) full-time Financial Aid Outreach Counselors.  Financial Aid Counselors greatly impact student enrollment and retention. Determining student eligibility and awarding financial aid directly influences student's ability to matriculate and maintain enrollment.  The two (2) positions require bilingual skills (Spanish preferred).  The work schedule is Monday - Friday, 8:30 a.m. - 5:00 p.m. , but requires some evenings and weekends to cover offsite outreach events and activities during the Academic Year.  These are non-bargaining, non-exempt, grade 27 positions.  For non-exempt positions, you are not eligible to work a secondary job at Montgomery College.

    Job Description: 

    Duties include but are not limited to:

    • Manage a financial aid program and/or a financial aid process including the verification, awarding, and report processing.
    • Coordinate and conduct financial aid outreach services and requests. Maintain financial aid outreach calendar  Write, design, and conduct financial aid presentations and workshops in English and Spanish to students and family representatives at middle schools, high schools, community organizations and Montgomery College
    • Plan and execute specials Initiatives and events for the Office of Student Financial Aid
    • Create and manage social media content for the Office of Student Financial Aid.
    • Manage a caseload of student files for awarding. Reviews, verifies and analyzes financial aid applications and supporting documentation to determine a students’ eligibility. Authorizes student file awarding.
    • Counsel and educate students, their families, and the community on federal, state, and institutional financial aid programs. Advise them on the regulations and procedures for applying for financial aid from various agencies.
    • Manage cyclical reports for appropriate changes, adjustments and/or corrections to the student's data.
    • Exercise professional judgement to reevaluate student eligibility for federal student financial aid.
    • Maintain thorough knowledge of federal and state financial aid programs, and state and institutional policies. Understand the relation of federal regulations to Montgomery College Policy and Procedure.
    • Use comprehensive knowledge of applicable laws and regulations, including Title IV, to interpret rules and regulations as needed.
    • Other duties as assigned

    Required Qualifications:

    • Bachelor’s degree in Counseling, Education, Business Administration, or a related field.
    • Five (5) years of experience in a financial aid office.  Ability to write, create, and conduct financial aid presentations and workshops in English and Spanish.
    • Comprehensive knowledge of current Student Financial Aid Office policies and procedures, state and federal financial aid regulations and policies, and institutional policies governing financial aid.
    • Comprehensive knowledge of one or more of the following programs: loans, work study, scholarships or other federal or state programs and ability to perform needs analysis and prepare aid packages for students.
    • Knowledge of institutional rules, guidelines, procedures, and practices, and of modern office procedures and practices as applied to the operations of a financial aid office.
    • Thorough knowledge of customer service techniques for public contact.
    • Skilled in interpersonal relations (including serving a diverse community) with ability to effectively communicate, verbally and in writing, and work effectively with others within and outside of the institution.
    • Skill in the use of student financial aid data management systems and computer applications including Microsoft Office Suite software appropriate for the duties assigned.
    • Eligible applicants must currently be authorized to work in the United States and not require employer visa sponsorship

    Preferred Qualifications:

    • General knowledge of student services area, such as Admissions, Registration, Business Office, Counseling and Advising, including FERPA and student confidentiality.
    • Experience with Banner Financial Aid Student Information System Software.
    • Experience with Document Imaging.

    Additional Job Description:

    Application Process:


    As a condition of employment, the following are required at the time of hire:
    • Successful completion of a background check.
    • Participation in a retirement plan.

    Our benefits package includes: generous paid vacation, sick, paid holidays, medical, dental, vision, group legal benefits, professional development, retirement plan, educational assistance, tuition waiver for employee and dependents, wellness programming including onsite gyms, pools and classes.


  • 20 Aug 2019 3:28 PM | Judith Taylor

     

    STAFF POSITIONS

    Financial Aid Counselor

    Montgomery College has an immediate need for three full-time Financial Aid Counselors in the Student Affairs Division. These are non-bargaining, non-exempt, grade 27 positions. The work schedule is Monday-Friday, 8:30 a.m. – 5:00 p.m., but may require some evenings and weekends.  For non-exempt positions, you are not eligible to work a secondary job at Montgomery College.

    Job Description

    Duties include but are not limited to:

    • ·         Manages a financial aid program and/or a financial aid process.
    • ·         Manages a caseload of student files for awarding. Reviews, verifies and analyzes financial aid applications and supporting documentation to determine a students’ eligibility.  Authorizes student file awarding and maintains confidentiality.
    • ·         Counsel and educate students, their families, and the community on federal, state, and institutional financial aid programs. Advise them on the regulations and procedures for applying for financial aid from various agencies and performs outreach activities.
    • ·         Review all cyclical reports and appeals to make appropriate changes, adjustments and/or corrections to the student's data
    • ·         Exercise Professional Judgement to re-evaluate student eligibility for Federal Financial Aid.
    • ·         Maintain thorough knowledge of federal and state financial aid programs, and state and institutional policies. Understand the relation of federal regulations to Montgomery College Policy and Procedures.
    • ·         Use comprehensive knowledge of applicable laws and regulations, including Title IV, to interpret rules and regulations as needed
    • ·         Perform outreach services by conducting financial aid workshops, on and off campus.
    • ·         Other duties as assigned.
    • Required Qualifications:
    • ·         Bachelor’s degree in Counseling, Education, Business Administration, or a related field.
    • ·         Five years of experience in a financial aid office.
    • ·         Comprehensive knowledge of current Student Financial Aid Office policies and procedures, state and federal financial aid regulations and policies, and institutional policies governing financial aid.
    • ·         Comprehensive knowledge of one or more of the following programs: loans, work study, scholarships or other federal or state programs and ability to perform needs analysis and prepare aid packages for students.
    • ·         Knowledge of institutional rules, guidelines, procedures, and practices, and of modern office procedures and practices as applied to the operations of a financial aid office.
    • ·         Thorough knowledge of customer service techniques for public contact.
    • ·         Skilled in interpersonal relations (including serving a diverse community) with ability to effectively communicate, verbally and in writing, and work effectively with others within and outside of the institution.
    • ·         Skill in the use of student financial aid data management systems and computer applications including Microsoft Office Suite software appropriate for the duties assigned.
    • ·         Eligible applicants must currently be authorized to work in the United States and not require employer visa sponsorship

    Preferred Qualifications:

    • ·         Experience with one or more of the following: institutional foundation scholarships, state scholarships, default management, and return of title IV funds.
    • ·         General knowledge of student services area, such as Admissions, Registration, Business Office, Counseling and Advising, including FERPA and student confidentiality.
    • ·         Experience with Banner Financial Aid Student Information System Software.
    • ·         Experience with Document Imaging.

    Additional Job Description

    • ·         Click Hereto apply online
    • ·         Online applications must be received by October 1, 2019

     

    As a condition of employment, the following are required at the time of hire:
    • ·         Successful completion of a background check.
    • ·         Participation in a retirement plan.

    Our benefits package includes: generous paid vacation, sick, paid holidays, medical, dental, vision, group legal benefits, professional development, retirement plan, educational assistance, tuition waiver for employee and dependents, wellness programming including onsite gyms, pools and classes. 

  • 1 Aug 2019 12:39 PM | Tisa Silver Canady (Administrator)

    McDaniel College, recognized nationally among “Colleges that Change Lives” and U.S. News and World Report top-tier liberal arts colleges, is a four-year private college of the liberal arts and sciences offering more than 60 undergraduate programs of study, including dual and student-designed majors, plus 20 highly regarded graduate programs.


    McDaniel College invites applications for a Financial Aid Specialist, Disbursement. Salary for this full-time, 12-month position is commensurate with qualifications and experience.  At McDaniel College we value our employees by offering our full-time employees tuition remission, 403B retirement accounts with employer match, paid time off, medical insurance, flexible spending accounts, life insurance, and paid maternity and parental leave. Visit College website for details.


    The Financial Aid Specialist, Disbursement is responsible for verification processing and processing federal, state and institutional financial aid applications in accordance with federal, state and college regulations.  


    Specific Responsibilities:

    • Prepare and authorize both scheduled and non-routine disbursements of financial aid funds to student accounts; Distributes loan disbursement notices

    • Perform the administration, awarding and recordkeeping of Endowment funds and other wrap-around student funding programs; 

    • Identify recipients of endowment funds.

    • Serve as the liaison with ROTC Office.

    • Advise and assist students with financial aid applications and other issues and concerns as they arise;

    • Collect, analyze and process documentation required for “Verification” of a student’s financial aid application in accordance with federal regulations; 

    • Expedite student financial aid applications to address issues and concerns as they arise;  

    • Evaluates accuracy of documents and consistency of data from need analysis processor, federal tax returns, financial aid transcripts verification document, and student information; perform data analysis to identify discrepancies in data and determine action for resolution;  

    • Create and execute database reports to merge and evaluate complex datasets from multiple sources

    • Conduct financial aid informational presentations to special groups, when needed.  

    • Communicate information to guide or assist people; communicate to convey or exchange general work-related information or service to internal or external customers. 

    • Follow technical instructions, procedure manuals, and charts to solve practical problems; and/or compose routine or specialized reports or forms and business letters; and/or ensure compliance with clear guidelines and standards.

    • Run and manage various processes within College ERM, Colleague, to ensure efficient and effective processing of awards  

    • Computer data entry and other related duties as assigned;  

    • Maintain proper records retention policy and documentation of Financial Aid records storage; 

    • Assist in maintaining an up-to-date Financial Aid Operations manual;  

    • Assist in the management of due dates for various federal and state reports, surveys, etc.;  

    • Assist in updating financial aid forms, when needed.  

    • Attend training workshops and conferences in order to learn and stay current on financial aid regulations and processing; 

    • Perform other duties as assigned by the Financial Aid Director and Senior Associate Director. 


    To apply

    For a complete job description including qualifications and to apply, please visit the college’s employment webpage. Completed applications must include a cover letter addressing position qualifications and related experience, resume, and the names and contact information of three professional references. Review of applications begins immediately.


    McDaniel College, an equal opportunity employer, does not discriminate in the recruitment, admission, and employment of students, faculty, and staff in the operation of any of its educational programs and activities.  McDaniel College will not tolerate any discrimination or harassment on basis of any protected status including race, religion, color, national origin, disability, age, sex, sexual orientation, gender identity, pregnancy, military status, genetic information, marital status, veteran’s status or any other legally protected status.



  • 19 Jul 2019 9:10 AM | Kyle Carite

    Scholarship Analyst

    Office of Financial Aid

    Exempt, Regular, Full-Time, Pay Grade 1.3

    University of Maryland University College (UMUC) seeks a Scholarship Analyst in the Office of Financial Aid. UMUC is one of 11 degree-granting institutions in the University System of Maryland (USM). Working adults, military personnel, and other students around the globe are achieving their academic goals through UMUC's innovative educational options, including online instruction, accelerated academic programs, and classroom-based courses taught during the daytime, evenings, and weekends. Currently, more than 42,000 students attend UMUC nationally, and an additional 37,000 students attend UMUC at on site classes in more than 25 countries throughout the world; about 58,000 students are active duty military, veterans, and their families. In 2012, UMUC had over 262,000 online course enrollments.

    Reporting to the Assistant Vice President of Scholarships, the Scholarship Analyst will assist with various scholarship programs including institutional, state, and private programs.  The analyst will also ensure quality customer service and delivery of student aid to prospective and current students and assure compliance with federal, state and institutional guidelines.

    SPECIFIC RESPONSIBILITIES INCLUDE:

    • Responsible for the administration of assigned UMUC managed scholarships in full compliance with all applicable state and institutional policies including the selection of recipients
    • Delivers outstanding customer service to students with scholarship questions
    • Troubleshoots to resolve problems for students in assigned scholarship programs
    • Delivers outstanding customer service to colleagues in other UMUC Offices, USM and scholarship donors
    • Prepares scheduled and term end/year end reports for all assigned programs 
    • Remains current on all federal, state, and institutional regulations and policies focusing specifically on scholarship programs
    • Other job-related duties as assigned 

    REQUIRED EDUCATION AND EXPERIENCE:

    • Bachelor’s degree required from an accredited institution of higher learning and a minimum of one (1) year of professional experience in higher education, accounting, business or customer service.
    • Excellent interpersonal, verbal and written communication skills; demonstrated experience with computerized office systems including but not limited to:  Microsoft Office applications such as Excel, PowerPoint, Word.
    • Demonstrated ability to prioritize and manage multiple tasks and experience providing customer service in a timely and proficient manner

    PREFERRED EDUCATION AND EXPERIENCE:

    • Experience with PeopleSoft and Salesforce
    • Experience with administering state and institutional scholarships

    POSITION AVAILABLE IMMEDIATELY & WILL REMAIN OPEN UNTIL FILLED

    SALARY COMMENSURATE WITH EXPERIENCE

    All submissions should include a cover letter and résumé. UMUC offers competitive compensation and comprehensive benefits for qualifying positions, such as tuition remission, generous leave and healthcare.  For detailed benefits information, please visit: https://careers.umuc.edu/benefits.html.

    The University of Maryland University College (UMUC) is an equal opportunity employer and complies with all applicable federal and state laws regarding nondiscrimination. UMUC is committed to a policy of equal opportunity for all persons and does not discriminate on the basis of race, color, national origin, age, marital status, sex, sexual orientation, gender identity, gender expression, disability, religion, ancestry, political affiliation or veteran status in employment, educational programs and activities, and admissions.

    If you are an external candidate, you will have the option to create an account after you submit your application. Passwords for external accounts must contain 8 characters including 1 uppercase letter, 1 number, and 1 special character. Please remember this password, as it will be required to apply to additional jobs.

    https://umuc.wd1.myworkdayjobs.com/UMUC_Careers/job/North-America-Largo-MD/Scholarship-Analyst_10008970


  • 3 Jun 2019 2:28 PM | Kevin Towns (Administrator)

    Job Title

    Director, University Financial Aid Operations

    Hiring Institution/Agency

    Johns Hopkins University

    Web address or link to employer's website

    https://jobs.jhu.edu/job/Baltimore-Director%2C-University-Financial-Aid-Operations-MD-21218/563072400/

    Salary range

    Commensurate with Experience

    Location

    Homewood Campus

    Application Deadline

    Position will remain online until filled. 

    Description

    Reporting to the Assistant Vice Provost for Financial Aid, the Director of University Financial Aid Operations at Johns Hopkins University leads a team of professionals who will design, develop and implement the practices, policies, tools and analytics to administer, track and report on federal, state and private financial aid awards and programs for all nine academic divisions of the university.  This is a newly created role focusing on designing and building an inaugural Financial Aid Shared Services Organization unit. S/he is a critical leader focused on ensuring the efficient, effective, and compliant administration of more than $180 million dollars annually in federal, state, and private funds. 

     

    S/he collaborates with senior leadership in Financial Aid as well as other relevant student service areas in the identification, design, and implementation of Shared Services processes and operations, ensuring alignment across variable academic programs, student populations, including distance education students. Oversees performance and directs continuous improvement efforts looking to align and streamline processes university-wide, as well as provide guidelines of practice and procedure that ensure consistency and compliance while enhancing the student experience. 

     

    The ideal candidate is a highly motivated, collaborative and innovative leader with outstanding analytical, management and interpersonal skills, a commitment to the principles of access and diversity, and providing the best customer service and student support experience to our families. S/he will be an experienced financial aid professional familiar with current trends and challenges in financial aid, who understands the principles of need-based aid, Federal Methodology (FM), and who thrives in fast paced environments where expectations for performance and productivity are high. The Director works collaboratively with a broad group of campus partners, including Admissions, Student Billing, Registration, Advising, Student Life, and IT to enhance the Johns Hopkins student experience.

     

    Specific Duties & Responsibilities:

    Visioning and Shared Services Oversight: 

    • Oversee the design and build of the function including process and technology implementation.
    • Ensure that the Shared Services functions align with user requirements and provide services that meet or exceed customer (students, their families and JHU divisional staff) expectations.
    • Cultivate a Shared Service Organization culture focused on improving speed, accuracy, efficiency, and controls.
    • Establish and maintain a service-oriented mindset and focus on operational excellence.
    • Help build and execute plans to continually mature and expand the capabilities of Shared Services.
    • Provide strategic oversight in the ongoing development and implementation of the technology infrastructure required to effectively operate the SSO.
    • Promote and strengthen processes and controls by working with senior leadership to identify, develop, implement, and monitor the effectiveness of process improvement projects.
    • Consult with key stakeholders to identify success criteria for Shared Services Organization.
    • Work with the leadership team to improve internal control environment to more efficiently monitor transaction risk.
       

    Shared Service Operations:

    • Lead team of Shared Service Organization personnel who provide support to both the centralized Financial Aid office, and to the dedicated personnel that are in the nine academic divisions.
    • Direct office operations and develop strategies to manage multiple work streams, ensuring that they are conducted within existing policy, procedural and compliance guidelines; that best practices are followed, and technology and automation are leveraged at every opportunity.
    • Provide leadership and direction for the PowerFAIDS student aid system, OnBase document imaging/workflow system, and all SIS components that support financial aid processing at JHU.
    • Foster a data-driven and analytical office environment where key performance indicators are integrated into all aspects of process, staff evaluations, resource decisions, and goal setting.
    • Execute staffing and workforce plans, facilitate the ongoing development of personnel.
    • Design, implement and manage processes, tools, and services that provide students with the best possible customer service experience possible, ensuring the seamless integration of interactions with academic personnel, university “one-stop shop” offices, virtual (AI) services, and call center units.
    • Ensure that systems and resources are in place to answer, triage, and route/escalate inquiries appropriately. Uses inquiry metrics and data to drive continuous improvement efforts. 
    • Develop/document/maintain standard operating procedures (SOP’s) with university wide compliance team and other relevant stakeholders.
    • Build and implement actionable and measurable plans which increase the effectiveness and efficiency of the Shared Service department.
    • Develop and foster a culture with Shared Service that promotes teamwork that is collaborative and customer focused.
    • Be responsible for ensuring a high quality of product deliverables.
    • Partner with IT and senior leadership to identify and implementing efficiencies and an improved student experience (particularly focused on process and supporting tools).
    • Establish regular and ongoing training goals for staff that provide opportunities for professional development, building of cross-functional expertise, and advancement within the organization.

     

    Metrics/Analytics:

    Work with the appropriate benefiting parties to establish ongoing measurement and reporting of results.

    • Implement standards for workflow and Financial Aid processing that meet or exceed established goals, compliance standards, and processing time-frames, related to:
      • Federal, State and Private aid processing.
      • Data exchanges with Federal, State and Private financial aid agencies.
      • Reconciliation and exception reporting.
      • Federal Verification.
      • Return to Title IV refunds.
      • Electronic Student Financial Aid file & Record Retention.
      • Communication with students, parents and other JHU staff members.
    • Ensure all required Title IV compliance processes are completed accurately and in accordance with time-frames and standards established for the university.
    • Maintains a financial aid processing calendar and tracks major divisional financial aid milestones in order to ensure appropriate service levels during peak processing periods that vary by JHU school.
    • Collaborate with central IT and other student service areas to implement tools and processes for tracking cross-functional performance and summarizing data for use by senior leadership both at the university and at individual academic division level. 
    • Develop a metrics driven culture to measure processes and people through dashboards to review and assess operating performance.

    Desired Qualifications

     Minimum Qualifications (mandatory):

    • Bachelors is required.
    • Seven (7) to ten (10) years recent direct experience within a university Financial Aid Office, including high-level leadership, supervisory and systems responsibilities.
    • The successful candidate will have proven leadership skills, knowledge of highly selective college or university settings and has familiarity with centralized operations to support  a variety of student populations and Financial Aid programs and supporting technology.

     

    Preferred Qualifications:

    • Master’s Degree preferred.
    • Previous experience implementing and/or managing financial aid services in a shared service model, one stop shop. Significant process/technology improvement experience is preferred.

     

    Special Knowledge, Skills, and Abilities:

    • Excellent written and oral communication skills.
    • Highly collaborative who can bring diverse stakeholders together for common purpose.
    • Strong problem-solving skills.
    • Strong understanding of the principles of need-based aid and methodologies (Federal and institutional) as well as Title IV Financial Aid Regulations.
    • Use of Microsoft Office Suite (Word, Excel, Outlook, and Power Point) is required.

     

    Technical Qualifications or Specialized Certifications:

    • Experience with PowerFAIDS Preferred.
    • Knowledge of workflow and document imaging solutions (OnBase preferred).

     

    Supervisory Responsibility:

    • Supervisory and performance review responsibility a team of 6 Financial Aid Specialists (this team will expand in size as the SSO is built out) as well as an Associate Director Financial Aid Systems and Digital strategy and their team. 

    Instructions for job applicants

    Complete electronic application at https://jobs.jhu.edu/job/Baltimore-Director%2C-University-Financial-Aid-Operations-MD-21218/563072400/

    Contact for additional information

    Thomas McDermott, Assistant Vice Provost for Financial Aid

    tmcderm1@jhu.edu


  • 3 Jun 2019 11:15 AM | Kyle Carite

    Financial Aid Compliance Analyst

    Office of Financial Aid

    Exempt, Regular, Full-Time, Pay Grade 1.2

    The Financial Aid Compliance Analyst reports to the Assistant Director of Quality Assurance and Compliance and will be primarily responsible for monitoring customer service and awarding activities to ensure established accuracy levels are maintained. The expectations of the position include creating and reviewing weekly quality assurance reports for the areas of responsibility with a final quality assessment report sent to the Assistant Director of Quality Assurance and Compliance on a weekly basis. The Compliance Analyst will attend team meetings, and remain current on federal regulations related to Title IV administration. In addition, the Compliance Analyst will monitor progress and report error trends to unit managers. The Compliance analyst will assist in executing testing plans for state and institutional aid as well as new programs as assigned.

    Must be able to meet and maintain access requirements for secure federal and/or state websites, such as the National Student Loan Data System (NSLDS).


    SPECIFIC RESPONSIBILITIES INCLUDE:

    • Manage quality assessment reports for customer service and awarding
    • Identify the subset of the unit data that will be reviewed for quality assurance, complete all data reviews, aggregate the data into reports that show the results in a clear and concise format, and send weekly feedback to identify trends and training opportunities for the unit managers
    • Stay abreast of changes to applicable business practices as related to awarding regulations and other Title IV federal programs in the Financial Aid Office. Serve as reliable source for information for Title IV programs.
    • Maintain current knowledge of federal Title IV regulations, state rules and institutional policies for financial aid to include but not limited to awarding, enrollment changes, disbursements, verification and R2T4 and interpret to ensure accuracy in weekly quality assurance reports.
    • Maintain knowledge of internal office processes including but not limited to: customer service standards, Federal refund hold reviews, Pell Grant recalculations, Academic appeals, over-awards, annual/aggregate aid limits and transfer monitoring.
    • Provide ongoing feedback on the quality assurance process and offer insight for adjustments to the process as business practices and federal regulations evolve.
    • Quality Assurance unit special projects and other duties as assigned.

    REQUIRED EDUCATION AND EXPERIENCE:

    • Bachelor's degree from an accredited institution of higher learning and four (4) years of professional experience in higher education, banking/collections, business or customer service with a minimum of 2 of those years in a higher education financial aid environment.
    • Knowledge of federal Title IV regulations. 
    • Demonstrated ability to multi-task, work effectively with internal contacts, and prioritize deadlines.
    • Excellent attention to detail.
    • Demonstrated ability to self-direct, and assess quality assurance accurately and effectively.
    • Capable of handling confidential information with discretion.
    • Strong organizational management and problem solving skills.
    • Strong interpersonal, verbal and written communication skills.
    • Ability to work independently and as part of a team.
    • Demonstrated experience with computerized office systems including but not limited to; Microsoft Office applications such as Word, Excel and PowerPoint.
    • Experience with Return of Title IV funds for programs offered in modules.

    PREFERRED EDUCATION AND EXPERIENCE:

    • Knowledge of federal regulations as they pertain to the Return of Title IV funds program, specifically experience with Return of Title IV funds for programs offered in modules.
    • Functional experience with PeopleSoft.
    • Experience working with Salesforce.

    POSITION AVAILABLE IMMEDIATELY & WILL REMAIN OPEN UNTIL FILLED

    SALARY COMMENSURATE WITH EXPERIENCE

    https://umuc.wd1.myworkdayjobs.com/UMUC_Careers/job/North-America-Largo-MD/Financial-Aid-Compliance-Analyst_10008582

  • 24 Apr 2019 4:02 PM | Kevin Towns (Administrator)


    Job Title

    Assistant Director, Financial Aid & Scholarships

    Hiring Institution/Agency

    Johns Hopkins University

    Web address or link to employer's website

    https://jobs.jhu.edu/job/Baltimore-Assistant-Director%2C-Financial-Aid-&-Scholarships-MD-21218/553578400/

    Salary range

    Commensurate with Experience

    Location

    Homewood Campus, Baltimore Maryland

    Application Deadline

    Remain online until filled

    Description

    The Assistant Director position is a member of the management team comprised of the Assistant Vice Provost, Director, Associate Directors, Senior Assistant Directors and Assistant Directors who work as a collaborative group responsible for development and implementation of policies and procedures to meet University wide goals. This position is responsible for managing and processing a portion of the total number of need-based financial aid applications received by the Office of Student Financial Services and managing a program (federal, state, or institutional)

    • Evaluate aid applications for prospective and returning undergraduate as well as full and part-time graduate student populations to determine aid eligibility using federal and institutional methodologies, exercising professional judgment when necessary
    • Daily contact with students and families via phone, email and in-person
    • Prepare and present financial aid sessions/workshops to high schools and other organizations upon request
    • Assist with the development and implementation of financial aid policies and procedures
    • Assist with reconciliation of scheduled reports to ensure timely delivery of financial aid to students and compliance with Federal Title IV regulations; comprehensive knowledge of Federal verification, Direct loan processing, and Return to Title IV; frequent communication with campus administrative departments (Admissions, Registrar, Student Accounts, and Student Employment) and academic departments
    • Additional assigned responsibilities for other programs as needed
    • The Assistant Director position has direct authority to make financial aid commitments to the student population on behalf of the University

    Desired Qualifications

    • A Bachelor's Degree and one year related experience is required. Additional education may substitute for required experience, to the extent permitted by the JHU equivalency formula.

    JHU Equivalency Formula: 30 undergraduate degree credits (semester hours) or 18 graduate degree credits may substitute for one year of experience. For jobs where equivalency is permitted, up to two years of non-related college course work may be applied towards the total minimum education/experience required for the respective job.

    • ·         A Master's Degree and three years of relevant financial aid/Title IV experience is preferred.
    • Experience in a highly selective college or university setting that practices some form of institutional methodology is preferred.
    • ·         The candidate who best fits this position will have exceptional written and oral communication skills, strong, student-based counseling proficiency, a good eye for detail, robust organizational skills, a comprehensive understanding of Federal Title IV regulations and Federal Title IV financial aid processing systems (COD, NSLDS, etc), a strong work ethic and a working knowledge of Microsoft Office Suite of products. Experience with CSS PROFILE, IDOC, PowerFAIDS, and OnBase preferred.

    Instructions for job applicants

    Apply online at https://jobs.jhu.edu/job/Baltimore-Assistant-Director%2C-Financial-Aid-&-Scholarships-MD-21218/553578400/

    Contact for additional information

    Quinton Taylor, qtaylor2@jhu.edu, 410-516-8028


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