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JOB POSTINGS

Welcome to the Job Postings Forum, the place for Tri-State members to explore job opportunities within the region and share news of job vacancies. 

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Copy and paste the details of the job announcement into the Body section. Be sure to include the following information as members are typically interested in viewing: 

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  • 24 Feb 2020 11:33 AM | Barbara Weber
    The College Board, the national educational organization, is conducting a search for a Support Analyst for our Enrollment department. This position is based in our Reston, Virginia office.  Named by Fast Company as one of the most innovative education companies, the College Board is a mission-focused organization. This job requires a strong focus on improving educational opportunities and outcomes, particularly for disadvantaged students, in the context of a competitive business environment.

    The Support Analyst is primarily responsible for providing functional support to users, prospective users, and resellers of PowerFAIDS – a financial aid management software product. The Support Analyst/Sr. Support Analyst will deliver customer-centric technical and functional support including on-site, in-house and telephone assistance, training, and guidance in the use of PowerFAIDS. The Support Analyst will also be responsible for close collaboration with the program team, particularly UAT.

    What you’ll do

    Provides technical and functional support services to end users, product staff, and field staff. Responsible for responding to client inquiries regarding PowerFAIDS functionality, including all aspects of operating and configuring the product in a variety of technical environments.

    • Effectively communicate with clients, pre and post contract initiation, to help them understand how to use the products properly and provide guidance on how best to use the software to implement the required financial aid policy and procedures to support the determination and delivery of federal and institutional aid to students.
    • Records, track, and document all incoming support requests and the problem-solving process for actions taken through to the final resolution.
    • Assist in the resolution of escalated cases and resolving discrepancies between operations policies and service level agreements through practical solutions.
    • Monitors changes to relevant student aid programs and need analysis methodologies to identify areas where software changes will be required and communicated to the client.
    • Contributes to the overall effectiveness of technical and functional support services.

    Performs UAT testing of the PowerFAIDS system to ensure it conforms to functional specifications, program regulations, need analysis methodologies, and financial aid office policies and procedures.

    • Debugs user problems by replicating and documenting client errors in-house, research and identify corrective actions, and reporting software anomalies to quality assurance, product management, training, and implementation staff.
    • Assists with the review and testing of system enhancements to ensure it conforms to program regulations, need analysis methodologies, functional specifications, and financial aid office policies and procedures.
    • Participates in cross-functional discussions and business requirements reviews to ensure that software changes are understood in order to assist in UAT testing activities as needed.

    Develops training offerings that are designed to boost customer knowledge and encourage maximum usage of the PowerFAIDS system. Responsible for collaborating with a variety of internal and external stakeholders for the purpose of refining and updating existing offerings and designing new training offerings as the system grows.

    • Creates and maintains instructional materials for hands-on, online, and recorded training.
    • Delivers training and maintains records of training activities to monitor the efficiency and effectiveness of training offerings.
    • Analyzes training survey feedback to assess customer training needs and to provide input on decisions for new training goals and objectives.
    • Participates in cross-functional discussions and release notes reviews to ensure that software changes are understood in order to provide training internally or externally as needed.
    • Provides recommendations on how training should be structured and integrated across technological solutions to maximize impact of the training.

     About you

     Bachelor’s Degree required. Minimum 2-4 years of experience in financial aid administration required.

    • 2-3 years of experience working with a financial aid software system, usage of PowerFAIDS is a plus.
    • Customer service experience and ability to work in a team setting are preferred.
    • This position requires a technically inclined, process and detail oriented individual with strong organizational skills and ability to suggest changes in software support processes based on observations.
    • This opportunity suits a highly proactive and motivated individual with an attitude centered on learning and continuous improvement

     More about you

     Experience working with the PowerFAIDS software application Experience with and knowledge of the day to day operations of a post secondary institution financial aid office Knowledge of Federal financial aid programs, regulations, delivery systems and software products Understanding of federal and institution need analysis methodologies and automated packaging approaches Knowledge of commercial software products supporting financial aid and higher education Ability to effectively troubleshoot and problem solve Possesses strong analytic and problem resolution skills Excellent interpersonal skills, a strong customer service orientation, and teamwork skills required Must be a team player and willing to help others as needed to make the team successful Ability to take on additional projects/ responsibilities as necessary, while continuing to meet the requirements of regular support responsibilities.

    • Ability to keep financial aid and systems knowledge current Ability to take initiative, work independently with minimal supervision, and manage multiple projects simultaneously.
    • Strong, constructive and effective verbal and written communications skills Excellent organizational, time and task management skills Ability to learn software programs quickly Experience with desktop applications, such as PowerPoint, Word, Excel, Visio, and Access Willingness and ability to travel

    Benefits

    We offer our employees an outstanding benefits package which includes 4 weeks of paid time off, a generous retirement savings plan, tuition reimbursement and ongoing professional development and training.

    Mission

    Our mission is to clear a path for all students to own their future.

    The College Board is committed to diversity in the workplace and is an Equal Opportunity Employer. The College Board participates in E-Verify, a service of DHS and SSA, where required. Please understand that only qualified applicants will be contacted.

    To Apply

    Click here to apply for this position https://careers.collegeboard.org/job/1984439

  • 21 Feb 2020 3:29 PM | Mindy Schaffer

    The Office of Student Financial Assistance is also responsible for counseling students and parents on their options for making a CUA education affordable and for aiding in the university’s recruitment and retention efforts. The incumbent is a second tier resource to assist counselors in assessing and resolving complex financial aid issues. He/she is responsible for the overall program administration of one or more institutional and or federal aid programs or processes. He or she manages a predefined caseload of undergraduate and graduate financial aid applicants and recipients and ensures that the information provided to students is in compliance with Federal, State and university policies and regulations. 

    Counsels students/families on the availability and types of financial aid, eligibility, application procedures, the aid delivery process, cost and the requirements necessary to insure that financial aid funds are disbursed. Works with the Office of Student Financial Assistance team to meet objectives and to achieve long-range goals within the FA budget. Prepare reports as necessary. Provide excellent customer service.


    • Responsible for the overall program administration of one or more institutional and or federal aid programs or processes. Keep abreast of all financial aid Policies and Procedures.
    • Reviews existing policies and procedures for area(s) of responsibility to assure compliance with relevant regulations and when appropriate proposes recommendations for policy changes and procedural improvements. 
    • Team Leader for counselors within unit and act as lead or senior to other Financial Aid Counselors. Identify training needs with Senior Management. Assist with orienting and training of new Counselors. 
    • Manage a predefined case load of undergraduate and graduate financial aid applicants and recipients.
    • Advise and counsel undergraduate and graduate students/families on the availability and types of financial aid, eligibility, application procedures, the aid delivery process, cost and the requirements necessary to insure that financial aid funds are transferred to student accounts.
    • Provide excellent customer service. Answers financial aid questions, inquiries or requests from students, parents, or guardians in person or in writing.
    • Evaluates unusual/mitigating circumstances documentation or appeal information provided by the student and or parent; exercises professional judgment by making adjustment or revisions to cost, contributions, need or dependency status, SAP status, as exceptions to the prescribed process/policy.
    • Analyze various system generated reports such as Enrollment Credit Audit, Authorization and Disbursement report, Over-award audit, to verify continued compliance and eligibility of students receiving aid under federal, state and institutional guidelines; notifies students of changes in eligibility of awards and alternatives to amend situation.

     

    Bachelor’s degree and a minimum of one (2) years of experience (student work, work study or internship experience included) in student personnel administration, preferably in financial aid or college admissions.

    In lieu of Bachelor’s degree, a High School diploma/G.E.D. equivalent and five (5) years of experience in financial aid office in higher ed. will be considered. Experience must include work with a student population. Working knowledge of Title IV regulations and federal financial aid needs analysis is strongly preferred. Working knowledge of COD, EdConnect, NSLDS is preferred.

    Experience with public speaking to include presentations is preferred. Working knowledge of Microsoft Word and Excel. Experience using a student information system (PeopleSoft preferred) is required.

     

    • Ability to individualize information to the particular needs and situation of the student/parent.
    • Strong interpersonal and organizational skills.
    • Positive, proactive, highly motivated, flexible.
    • Able to work as a team member and work across many teams.
    • Experience interfacing with clients and customers at varying levels and handling sensitive issues.
    • Demonstrated high level of analytical and problem solving skills.
    • Ability to provide ongoing functional support for areas of responsibility: analyze and correct problems
    • Ability to translate technical financial aid concepts into non-technical terms.
    • Proficiency in establishing and enforcing standards.
    • Excellent verbal and written communication skills with an ability to develop and deliver effective presentations.
    • Ability to apply financial aid program knowledge to advise customers.
    • Familiarity with modern office equipment, including multi-line telephones, fax and copy machines, and computers.
    • Ability to advise customers of changes in policies and procedures.
    • Ability to manage multiple projects and priorities concurrently.
    • Detail oriented.

    Job ID 2019-8802

    Category Staff Position Type Regular Full-Time 

    Department Description Financial Aid

    Apply online:

    https://staff-cua.icims.com/jobs/8802/sr.-financial-aid-counselor/job 

     


  • 18 Feb 2020 10:09 AM | Keia Brown (Administrator)

    The University of Maryland, Baltimore County (UMBC) is seeking a Student Services Coordinator for the Office of Financial Aid and Scholarships. Reporting to the Assistant Director of Financial Aid and working closely with the management and counseling staff, the incumbent will be responsible for the coordination of the front office operations.

    Specific duties include:

    • Supervising and managing the reception area of the Office of Financial Aid and Scholarships (OFAS)

    • Hiring, training and overseeing the daily work of at least one dozen student front office staff

    • Providing administrative support to the Assistant Director for the Maryland Higher Education Commission’s State Aid Programs

    • Managing the document imaging process, phone and e-mail responses

    • Maintaining and reporting information collected from the student tracking system and making suggestions for ways to enhance our customer service including online materials, communications and data collection and analysis

    • Coordinating the inventory and distribution of financial aid and scholarship materials and other publications

    • Serving as a liaison to offices across campus that impact our service to families at UMBC

    • Representing OFAS by presenting financial aid information at student/parent orientations and other on-and-off campus events

    • Performing other duties as assigned.


    This position requires a Bachelor's Degree, two years of related experience in customer service and/or higher education and one year of experience with federal and/or state financial aid programs. Preferred qualifications are: strong verbal and written communications skills, commitment to exemplary customer service, supervisory experience and experience with Peoplesoft and document imaging. Note: A background check will be required.

    Starting salary is commensurate with qualifications and experience. This is a full time position and includes full university benefits.

    For best consideration, submit a cover letter, resume and contact information for three professional references by February 21, 2020 (applications will be accepted until the position is filled) to: http://listings.umbc.edu/cw/en-us/job/493172?lApplicationSubSourceID=11424

    UMBC is EOE/AA.



  • 24 Jan 2020 2:59 PM | Michael Ferby

    Montgomery College, Germantown and Rockville Campuses, has an immediate need for three Full-Time Financial Aid Assistants. This position greatly impact student enrollment and retention and is the first point of contact for students and their family representatives through in-person, phone or email conversations.

    The work schedule is Monday through Friday, 8:30am – 5pm with occasional nights and weekends required during peak seasons. This position is bargaining, non-exempt, Grade 21. *For non-exempt positions, you are not eligible to work a secondary job at Montgomery College.

    Montgomery College is a public, fully accredited, open admission institution. Led by President DeRionne P. Pollard, Ph.D., Montgomery College is dedicated to student success and widely recognized for the quality and scope of its academic programs.  Do you want to join us in our mission of providing an exceptional education and fostering student success? The faculty and staff of MC are integral to our continued excellence. We are looking for dedicated professionals for opportunities throughout the College.

    Job Description

    Duties include but are not limited to:

    ·         Operates as principal point of contact, responding to inquiries regarding financial aid.

    ·         Provide informational support to the other administrative areas of the college including but not limited to academics, student services, Admissions and Enrollment Services, Assessment Centers, Business Services and Counseling and Advising.

    ·         Provide back-up for the Welcome Centers and assist at financial aid and enrollment-focused events as needed.

    ·         Assist students and parents with understanding each step of the financial aid process; triage, troubleshoot; make appointments and referrals as needed.

    ·         Provide program support and document processing by evaluating, and verifying incoming documents for completeness and accuracy according to established Federal, State, and College eligibility requirements.

    ·         Analyze student inquiries by determining solutions, and directing students with proper action steps.

    ·         Anticipate and define student problems, troubleshoot issues, and recommend procedures to improve organizational performance.

    ·         Supervise and train student employees on Family Educational Rights Privacy Act (FERPA) policy and financial aid software processing system and imaging system.

    ·         Other duties as assigned

    Required Qualifications:

    • High School diploma or G.E.D.
    • One year of experience in student financial aid.
    • Eligible applicants must currently be authorized to work in the United States and not require employer visa sponsorship.

    Preferred Qualifications:

    ·         General knowledge of student services area, such as Admissions, Registration, Business Office, Counseling and Advising, including FERPA and student confidentiality.

    ·         Proficient in Microsoft Office and Excel with the ability to merge documents.

    ·         Experience analyzing data with attention to detail.

    ·         Experience with Banner Financial Aid Student Information System Software.

    Additional Job Description

    Application Process:

    ·         Apply online at http://www.montgomerycollege.edu/employment

    ·         Online applications must be received by February 7, 2020.

    As a condition of employment, the following are required at the time of hire:

    ·         Successful completion of a background check.

    ·         Participation in a retirement plan.

    Our benefits package includes: generous paid vacation, sick, paid holidays, medical, dental, vision, group legal benefits, professional development, retirement plan, educational assistance, tuition waiver for employee and dependents, wellness programming including onsite gyms, pools and classes. 

  • 14 Jan 2020 1:09 PM | Keia Brown (Administrator)

    Location: Office of Financial Aid and Scholarships

    Position: Full Time/Regular/ Exempt

    Responsibilities: The Financial Aid Counselor provides guidance to students and parents regarding federal, State and institutional aid options. The Counselor is responsible for processing financial aid records and determining student eligibility.

    The incumbent is responsible for counseling and advising current and prospective students and their families on the federal, state, and institutional financial aid programs, and assisting with the removal of barriers to receive educational funding.  With a student centered focus, the Counselor provides information on policies, procedures, and eligibility of financial aid programs. 

    Specific duties include: analyze and process student financial aid records including federal verification, certification of loans, awarding grants, evaluating/reviewing student files, and reconciling student accounts; participate in orientation programs, outreach and awareness events on and off campus; act as the lead for one or more financial aid programs; and perform other duties as assigned.

    Required Minimum Qualifications: Bachelors's Degree 

    Preferred Qualifications: Strong interpersonal skills and an ability to adapt to a fast paced environment are important, as well as a commitment to customer service.

    A background check will be required. 

    Upload a cover letter, resume and contact information for three professional references. 

    For best consideration submit application materials by January 15, 2020 (applications will be accepted until the position is filled). 

    Apply: https://listings.umbc.edu/cw/en-us/job/493138/financial-aid-counselor

  • 5 Dec 2019 11:16 AM | Anonymous

    Financial Aid Counselor

    Office of Financial Aid

    Exempt, Regular, 100%-Time, Pay Grade 1.1

    University of Maryland University College (UMUC) seeks a Financial Aid Counselor in the Office of Financial Aid. Reporting to the Assistant Director, the Financial Aid Counselor will evaluate financial aid applicants and determine financial aid eligibility in accordance with state, federal and institutional policies governing financial aid. Occasional travel between local UMUC locations may be required.

    Must be able to meet and maintain access requirements for secure federal and/or state websites, such as the National Student Loan Data System (NSLDS). Individuals cannot currently be in default on a student loan.

    SPECIFIC RESPONSIBILITIES INCLUDE: 

    • Provide comprehensive counseling to students regarding financial aid eligibility through in-person, phone and email conversations.
    • Work extensively on various special projects for loan proration, Pell grant adjustments, unusual enrollment history and working authorization/failure reports to ensure compliance.
    • Develop and utilize knowledge of UMUC's verification process to make professional judgment decisions regarding student cases and files.
    • Create computerized reports, merge and evaluate complex data from multiple sources, change award amounts, maintain statistical data and generate communications to students.
    • Participate in student recruitment and retention activities including attending open house events, information sessions, and other events as requested to offer guidance to prospective student staff.
    • Serve as a rotating member of the Satisfactory Academic Progress and Professional judgment Committee.
    • Develop and maintain current knowledge of Federal Title IV regulations pertaining to financial aid.
    • Participate in training and professional development activities as appropriate.
    • Other job-related duties as assigned.

    REQUIRED EDUCATION AND EXPERIENCE:

    • Bachelor’s degree required from an accredited institution of higher learning and a minimum of one (1) year of professional experience in higher education, accounting, business or customer service.
    • Ability to work with detailed, factual information from a variety of sources.
    • Excellent interpersonal, verbal and written communication skills.
    • Demonstrated experience with computerized office systems including, but no limited to, Microsoft Office applications such as Word, Excel and PowerPoint.
    • Demonstrated ability to prioritize and manage multiple administrative tasks with minimal oversight.
    • Demonstrated experience providing customer service in a timely and proficient manner.

    PREFERRED EDUCATION AND EXPERIENCE:

    • Prior financial aid experience preferred and functional experience with PeopleSoft and/or SalesForce desired.

    POSITION AVAILABLE IMMEDIATELY & WILL REMAIN OPEN UNTIL FILLED

    SALARY COMMENSURATE WITH EXPERIENCE

    https://umuc.wd1.myworkdayjobs.com/UMUC_Careers/job/North-America-Largo-MD/Financial-Aid-Counselor_10010149

  • 2 Dec 2019 9:54 AM | Anonymous

    Assistant Director, Student Tuition Planning
    Exempt, Regular, Full-Time, Pay 1.4

    University of Maryland Global Campus (UMGC) seeks an Assistant Director of Student Tuition Planning. The Assistant Director will assist in the day-to-day operation of the high-volume Student Resources unit, which manages all contact regarding financial questions at the university. The Assistant Director will manage a team of Tuition Coordinators and will be a member of the Student Tuition Planning departmental management team. Responsibilities include ensuring quality customer service and delivery of student aid to prospective and current students and assuring compliance with federal, state and institutional guidelines for all payment types. The assistant director role serves as the primary front-line manager for the student resources unit and must develop strong content knowledge in all UMGC payment methods to support the team.

    SPECIFIC RESPONSIBILITIES INCLUDE:

    • Supervise the day to day operation and management of the Student Tuition Planning unit including but not limited to monitoring call volume, chat volume, e-mail volume and other methods of student communication.
    • Maintain current knowledge on all UMGC payment methods and options.
    • Supervise a team of tuition coordinators including day to day planning, assigning and directing work; appraising performance; addressing complaints and resolving problems.    
    • Monitor and regularly report on established performance levels, staff productivity, and quality assurance. 
    • Work closely with the Student Tuition Planning management team to foster excellent customer service, compliance with regulations, and accuracy in financial discussions.
    • Establish partnerships with other UMGC Departments to ensure initiatives and efforts are aligned with the purpose of creating a consistent student experience.
    • Advise students, parents and colleagues regarding federal, state and institutional financial assistance programs including; Federal Financial Aid, Veterans Benefits, Military Tuition Assistance, Payment Plans, and other payment methods.
    • Works closely with other campus offices and outside constituencies to resolve financial based student issues.     
    • Performs other job-related duties as assigned

    JOB SPECIFIC REQUIREMENTS:

    • Employees are required to work university commencement
    • Employees may be required to work evening, weekend and holiday hours based on business need
    • Employees are required to work all or part of the university holiday break and other observed Federal and university holidays.

    REQUIRED EDUCATION AND EXPERIENCE:

    • Bachelor’s degree from an accredited institution of higher learning
    • One to three years of experience in a financial based role in higher education at an advisor/counselor level or above.

    PREFERRED EDUCATION AND EXPERIENCE:

    • Master's degree from an accredited institution of higher learning
    • Experience in a call center or a large service delivery organization is desired

    POSITION AVAILABLE IMMEDIATELY & WILL REMAIN OPEN UNTIL FILLED

    SALARY COMMENSURATE WITH EXPERIENCE

    https://umuc.wd1.myworkdayjobs.com/UMUC_Careers/job/North-America-Largo-MD/Assistant-Director--Student-Tuition-Planning_10010069


  • 2 Dec 2019 9:52 AM | Anonymous

    Associate Director, Student Tuition Planning
    Exempt, Regular, Full-Time, Pay Grade 2.2

    University of Maryland Global Campus (UMGC) seeks an Associate Director of Student Tuition Planning. The Associate Director will assist in the day-to-day operation of the high-volume Student Resources unit, which manages all contact regarding financial questions at the university. The Associate Director will manage a team of Senior Tuition Coordinators and will be a member of the Student Tuition Planning departmental management team, as well as the point person for the Senior Tuition Coordinators escalation management process. Responsibilities include ensuring quality customer service and delivery of student aid to prospective and current students and assuring compliance with federal, state and institutional guidelines for all payment types. The Associate Director role serves as the primary front-line manager for the student resources unit and must develop strong content knowledge in all UMGC payment methods to support the team.
     

    SPECIFIC RESPONSIBILITIES INCLUDE:

    • Supervise the day to day operation and management of the Student Tuition Planning unit including but not limited to monitoring call volume, chat volume, e-mail volume and other methods of student communication.
    • Maintain current knowledge on all UMGC payment methods and options.
    • Supervise a team of Senior Tuition Coordinators including day to day escalation management, workforce planning and management, appraising performance; addressing complaints and resolving problems.    
    • Monitor and regularly report on established performance levels, staff productivity, and quality assurance. 
    • Work closely with the Student Tuition Planning management team to foster excellent customer service, compliance with regulations, and accuracy in financial discussions.
    • Establish partnerships with other UMGC Departments to ensure initiatives and efforts are aligned with the purpose of creating a consistent student experience.
    • Advise students, parents and colleagues regarding federal, state and institutional financial assistance programs including; Federal Financial Aid, Veterans Benefits, Military Tuition Assistance, Payment Plans, and other payment methods.
    • Works closely with other campus offices and outside constituencies to resolve financial based student issues.     
    • Performs other job-related duties as assigned
       

    JOB SPECIFIC REQUIREMENTS:

    • Employees are required to work university commencement
    • Employees may be required to work evening, weekend and holiday hours based on business need
    • Employees are required to work all or part of the university holiday break and other observed Federal and university holidays

    REQUIRED EDUCATION AND EXPERIENCE:

    • Bachelor’s degree from an accredit institution of higher learning
    • Three to five years of experience in a financial based role in higher education at an advisor/counselor level or above and one (1) year of managerial experience

    PREFERRED EDUCATION AND SKILLS:

    • Master’s degree from an accredit institution of higher learning preferred
    • Experience in a call center or a large service delivery organization is desired

    POSITION AVAILABLE IMMEDIATELY & WILL REMAIN OPEN UNTIL FILLED

    SALARY COMMENSURATE WITH EXPERIENCE

    https://umuc.wd1.myworkdayjobs.com/UMUC_Careers/job/North-America-Largo-MD/Associate-Director--Tuition-Planning_10010068

  • 14 Nov 2019 10:51 PM | Tisa Silver Canady (Administrator)

    Associate Director of Financial Aid, Program Administration and Compliance

    About Howard Community College:

    Howard Community College (HCC) is an exciting place to work, learn, and grow! HCC has been awarded the distinction as a "Great College to Work for" since 2009 from The Chronicle of Higher Education.

    Howard Community College values diversity among its faculty, staff and student population. We are an innovative institution that is committed to responding to the ever-changing needs and interests of a diverse and dynamic community. No matter where you want to go in your career, you can get there from here!

    Job Description

    GENERAL RESPONSIBILITIES

    Responsible for ensuring adherence to federal, state, and institutional financial aid and scholarship programs. Manages and oversees compliant administration of federal aid programs, state aid programs, institutional grant and scholarship programs and outside aid. Reconciles aid programs and internal and external reporting, including the annual IPEDs/FAIS report.  Responsible for compiling the aid applicant grid and program summary for the FISAP.

    Ensures policies and procedures are compliant with federal and state laws and regulations and MOU requirements, and program administration is compliant with these policies.  Collaborates closely with the Destination Point Administrator for COD processing for reconciliation of the federal programs and resolving student issues.

    Supervise the Assistant Director of Scholarships and the Assistant Director responsible for loan program administration, and is accountable for the effective, efficient, and compliant administration of these programs. Coordinates with Student Accounts for compliant disbursement of all aid funds, and is accountable for the federal reconciliation of the Pell and Loan programs, compliant administration of federal R2T4 calculations, and the reconciliation of the state aid programs.   The Associate Director of Financial Aid, Program Administration and Compliance, along with the director, will be a direct contact for the annual A133 auditors and the annual Maryland State auditors.

    WORK PERFORMED  

    • In collaboration with the director, develops and maintains policies for compliant administration of the federal, state, HCCEF and institutional aid programs.   Develops procedures for administering programs compliant with policy
    • Reconciles federal, state, HCCEF, and institutional aid programs
    • Reviews and resolves over-awards.  Ensures effective procedures are in place to prevent over-awards and establishes safety nets are in place to identify and resolve issues in a timely manner
    • Administers all Maryland State award programs, as appropriate via MDCAPs and rosters, and submits all state reports accurately and in a timely manner
    • Prepares the office for the annual A133 and Maryland State audits and serves as the primary contact for the auditors in addition to the director
    • Approves all aid for disbursement via the FATR process
    • Oversees the management of entrance and exit loan interviews in accordance with federal regulations and keeps abreast of the latest methods of delivery
    • Oversees management of the default prevention program and the vendor partner to ensure that the college is supporting borrowers in repayment effectively and minimizing defaults
    • Oversees compliant administration of federal loan programs and federal grant programs
    • Oversees compliant administration of HCCEF scholarship programs
    • Assists the director with strategic planning and budgeting processes
    • Collaborates with the director to set up and implement the Colleague System for each new academic year
    • Responsible for testing new patches and updates to Colleague software for the Financial Aid Module
    • Oversees all aspects of the Financial Aid Service's operations and leadership in the director's absence
    • Collaborates as appropriate with the other associate directors with ongoing in-house staff training program and new staff training and assists the director with the development of broader professional training
    • Assists the director with providing training and/or updates to other college units regarding changes to federal and state laws, regulations and programs as appropriate

    SUPERVISION

    Reports directly to the Director of Financial Aid Services.  Responsible for the direct supervision of the Assistant Director of Scholarships, the Assistant Director of Loan programs and Default prevention, and the Financial Aid Analyst.   Oversees all aspects of the office in the director's absence. 


    Requirements:

    KNOWLEDGE REQUIRED

    Formal Education, Courses, Training Programs, and Experience
    Bachelor's degree in higher education administration, business or related fields is required. A minimum of five years' experience in financial aid required with at least two years in administration, and skills relevant to managing a comprehensive financial aid and scholarship program. Thorough understanding of federal Title IV law and regulations.   Outstanding experience with COD related programs well as experience with the reconciliation and the COD reject resolution process.  Expertise with Ellucian Colleague System financial aid modules or similar integrated system strongly desired.  Superior technology knowledge and experience required; specific interest in financial aid-related technology strongly preferred.  Other outstanding technology skills, including Microsoft Office, imaging technology, the Web, Site Executive, and content management systems. Proven ability to implement programs required. Superior critical thinking and data analysis required, including ability to collect, compile, and analyze information and data and produce related reports, understanding of financial aid calculations and ratios, as well as experience with the review and evaluation of complex federal tax returns. Strong experience with using Excel for data analysis.  Outstanding leadership and supervisory skills required, including the ability to work effectively as part of a team in a fast-paced, deadline driven environment required. Experience with administration of federal aid programs required; experience with Maryland State Scholarship programs strongly preferred. Prior experience in strategic planning and budget management strongly preferred. Outstanding organizational and interpersonal skills required, including customer service, public speaking, writing and the ability to communicate complex topics to a wide range of constituencies. Experience working with a wide range of units and a wide variety of staff and faculty (particularly finance and enrollment services departments) required.  Prior experience with and participation in regional and national financial aid training workshops and conferences preferred.

    Knowledge of Operations, Systems, and Procedures
    Extensive knowledge of federal and state financial aid laws and regulations required.  Knowledge of all college policies and procedures concerning all aspects of Financial Aid Services preferred and knowledge of policies and procedures including relevant policies and procedures for the Enrollment Services areas (Admissions, Financial Aid, Records & Registration, Testing), other student services units and the Finance Office preferred.  Knowledge of FERPA required. Extensive knowledge and experience with the Colleague and Image Now systems preferred.  


    Additional Information:

    Hours Per Week: 37.5
    Work Schedule: Monday - Friday; Evening hours required; occasional weekend hours required.  This position requires periodic local and occasional distant travel. Additional hours and flexibility is an absolute necessity, particularly in peak periods. 
    Compensation: $64,702 plus excellent health insurance, paid leave and tuition reimbursement
    Grade: 17
    Open Until Filled
    Best Consideration: November 22, 2019

    *Pre-employment criminal background investigation is a condition of employment.

    Howard Community College (HCC) is an Equal Employment Opportunity & Affirmative Action employer & values diversity within its faculty, staff & student population. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, gender, sexual orientation, gender identity, genetic information, disability or protected veteran status.

    HCC understands that persons with specific disabilities may need assistance with the job application process and/or with the interview process. For confidential assistance with the job application process, please contact the Office of Human Resources at 443-518-1100.


    Apply at this link:    
    http://howardcc.interviewexchange.com/jobofferdetails.jsp?JOBID=117889


  • 6 Nov 2019 3:30 PM | De Rodrick Jonkins

    Position summary:  The Assistant Director provides excellent customer service and guidance to financial aid applicants and their families throughout the financial aid application process; determines eligibility within the parameters of institutional, state and federal requirements. In this position, the Assistant Director will interact with third party vendors, institutional stakeholders, students, and parents to effectively manage loan default prevention and financial literacy efforts.

    Position responsibilities:

    • Provide advising throughout the financial aid process to prospective, new and current students and their families.Must have a thorough knowledge of available types of financial aid, scholarships and general student eligibility criteria.
    • Responsible for a case load that provides life-cycle processing for their cohort of students. These processes require significant breadth and depth of financial aid knowledge related to packaging, verification, loans, SAP, professional judgments, State Aid, Pell LEU, SULA, UEH, default or overpayment issues, student eligibility, and citizenship review.
    • Exercises independent judgment in the management of operational details of the financial aid process including but not limited to:
      • Reviews incoming financial aid application and any supporting documentation needed to determine the accuracy of the financial and household information reported on the FAFSA. This requires knowledge of not only federal financial aid regulations but basic IRS tax laws and how they relate to federal financial aid.
      • Complete assigned duties with a high degree of accuracy to ensure compliance while experiencing multiple interruptions.
      • Exercise great attention to detail when completing assignments as error in judgment or calculations could result in unintended consequences for the student and/or the institution such as under or over funding of a student, loss of student eligibility, audit findings, fines, damage to school’s reputation or loss of institutional eligibility.
      • Has the authority to recalculate and makes changes to financial aid awards when student’s eligibility changes.
    • Maintain knowledge of policies of other departments (registrar, student accounts, student advising, etc.) and understand the impact of them on a student’s financial aid eligibility.
    • Maintain student confidentiality in accordance with FERPA regulations.
    • Develops and implements strategies to support and foster financial literacy to students.
    • Develops partnerships with campus staff to promote financial literacy.
    • Conduct financial aid informational presentations to groups when needed.
    • Coordinate and participate in special events and workshops to promote financial literacy awareness throughout the campus.
    • Oversee the activities of MICA’s third party default prevention provider. Analyze results and strategically work to improve outcomes.
    • Work collaboratively with internal and external stake holders in developing and implementing default management strategies.
    • Other duties as assigned by the AVP for Financial Aid.

    Knowledge, Skills, and Abilities:

    • Proficiency in technology and the systems used to determine student’s eligibility and originate a financial aid award. (These include: NSLDS, COD, CPS, MS Word, Excel, etc.)
    • Ability to interpret complex financial aid regulations and apply appropriately in different situations
    • Ability to work independently as well as in a team environment
    • Ability to present to small and larger groups
    • Experience working with diverse populations
    • Excellent communication, organizational, computer, and presentation skills
    • Financial planning, banking, or other related skills
    • Ability to: multi-task in very busy environment

    Minimum qualifications:

    • Associates Degree, or demonstrated years of financial aid working experience can be substituted for the associates degree
    • Demonstrates experience working in a a Financial Aid or other student services related office
    • Knowledge and experience in higher education with student information system (Preferred: People Soft)

    Preferred qualifications:

    •  N/A

    Reporting to this position: no direct reports

    Conditions of Employment: Background Check

    Physical demands and work environment: The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

    • Physical Demands: While performing the duties of job, the employee is occasionally required to stand, walk; sit; use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms; balance; stoop; talk or hear. The employee must occasionally lift up to 15 pounds. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. (may be adjusted depending on position)
    • Work environment: While performing the duties of the job, the employee is exposed to weather conditions prevalent at the time. The noise level in the work environment is usually minimal.
    •  Required training: Handbook orientation, Anti-Harassment, Hazard Communication, Emergency Plans & Fire Prevention, Personal Protection Equipment. (additional training may be added, SEE: EHS Manager training schedule)

    Maryland Institute College of Art is committed to its policy of providing equal opportunity regardless of race, color, creed, national origin, religion, gender, sexual orientation, marital status, age, disability, or veteran status (disabled, Vietnam-era, or otherwise). Furthermore, the College does not tolerate any form of sex discrimination, including sexual harassment or sexual violence. This policy applies to all programs, facilities, and activities provided by Maryland Institute College of Art, including but not limited to admission, educational programs, and employment.

    Applicants must apply online for each job in which they are interested. You will not be considered for any job for which you have not specifically applied. We do not accept applications via email, U.S. mail, or fax. Successful candidates for any staff or faculty positions will be subject to a pre-employment background check.

    MICA provides reasonable accommodations to applicants with disabilities on a case-by-case basis. If you need a reasonable accommodation for any part of the application and hiring process, please contact Human Resources at 410-225-2363.

    www.mica.edu






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