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Student Services Coordinator- UMBC

18 Feb 2020 10:09 AM | Keia Brown (Administrator)

The University of Maryland, Baltimore County (UMBC) is seeking a Student Services Coordinator for the Office of Financial Aid and Scholarships. Reporting to the Assistant Director of Financial Aid and working closely with the management and counseling staff, the incumbent will be responsible for the coordination of the front office operations.

Specific duties include:

  • Supervising and managing the reception area of the Office of Financial Aid and Scholarships (OFAS)

  • Hiring, training and overseeing the daily work of at least one dozen student front office staff

  • Providing administrative support to the Assistant Director for the Maryland Higher Education Commission’s State Aid Programs

  • Managing the document imaging process, phone and e-mail responses

  • Maintaining and reporting information collected from the student tracking system and making suggestions for ways to enhance our customer service including online materials, communications and data collection and analysis

  • Coordinating the inventory and distribution of financial aid and scholarship materials and other publications

  • Serving as a liaison to offices across campus that impact our service to families at UMBC

  • Representing OFAS by presenting financial aid information at student/parent orientations and other on-and-off campus events

  • Performing other duties as assigned.

This position requires a Bachelor's Degree, two years of related experience in customer service and/or higher education and one year of experience with federal and/or state financial aid programs. Preferred qualifications are: strong verbal and written communications skills, commitment to exemplary customer service, supervisory experience and experience with Peoplesoft and document imaging. Note: A background check will be required.

Starting salary is commensurate with qualifications and experience. This is a full time position and includes full university benefits.

For best consideration, submit a cover letter, resume and contact information for three professional references by February 21, 2020 (applications will be accepted until the position is filled) to: http://listings.umbc.edu/cw/en-us/job/493172?lApplicationSubSourceID=11424


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