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Associate Director of Financial Aid

2 Dec 2020 12:05 PM | Melanie Mason


Stevenson University


Owings Mills, MD


Admin - Financial Aid






Associate Director, Financial Aid

Reporting to the Director of Financial Aid, the Associate Director will join a service-oriented team as a senior member of the financial aid office, and will provide direction and leadership for all customer service interactions. The Associate Director Servers as an authoritative resource with regard to interpretations of federal, state, and institutional regulations. In addition, the Associate Director will serve as the database manager with the Maryland Higher Education Commission. The Associate Director will work closely with the management team to implement financial aid policies, procedures, and initiatives, which support the goals and objectives of the office and the University.

The Associate Director of Financial Aid will be responsible for assisting with the overall administration and management of the staff that administers all federal Title IV programs, State aid, and University funds. Oversight includes managing student contact and quality customer service on a daily basis. The Associate Director will also participate in collaborative efforts to evaluate and organize office workflow, develop and monitor interdepartmental processes and update office policies and procedures.

Responsible for the supervision of the day-to-day operations of the office related specifically to service to students. Assists in establishing yearly operational goals. Plans and monitors weekly performance and makes adjustments as needed. Provides leadership and direction for the policies, procedures and operations involved with the awarding and delivery of financial aid and scholarship programs.

Department: Enrollment Management: Financial Aid

Bachelors degree plus three years of progressively responsible supervisory experience is required or equivalent combination of education and experience. Masters degree and Ellucian experience preferred.

In-depth knowledge of Title IV programs and federal and state regulations.

Knowledge of integrated financial aid systems is required Ellucian/Colleague preferred.

Proficient with Microsoft Office,

Must be organized, detail oriented, able to multi-task and work independently.

Accuracy and attention to detail are imperative.

Ability to collaborate with others and exercise sensitivity to matters of confidentiality.

Excellent oral and written communication skills are required.

Commitment to student service.

Ability to work evenings and weekends as needed.

Ability to travel between campuses.

Physical Requirements:
Light work: exerting up to 20 pounds of force occasionally and/or negligible amount of force to constantly to move objects. Position requires sitting for long periods of time in front of a computer, and may require additional hours during peak times. Sedentary work. Keyboarding, talking, hearing, repetitive motions. Close visual acuity. Not substantially exposed to adverse environmental conditions.

Essential Functions:
Oversee all areas of the office that promote the delivery of student-centered services and excellent customer service.

Manage all counseling efforts and communication strategies for the office.

Oversee the Satisfactory Academic Progress program, communications, and appeals process. Adjudicate student appeals due to academic progress issues.

Independently develop and implement new program initiatives and develops and maintains appropriate quality control programs to ensure effective program operations.

Ensure timely, effective service to students, families, and other constituencies on financial aid matters.

Coordinate accurate and timely preparing and filing of required state, federal, institutional, and other external reports.

Perform need analysis and make awards.

Research and resolve procedural problems related to financial aid awarding, working collaboratively with all constituencies.

Supervise directly and indirectly, a staff including assigning and maintaining work schedules, staff training and mentoring, conducting performance evaluations, and oversight with all customer service staff. Primary staff responsibilities include: Maryland Higher Education Commission, University Endowed Scholarships, Federal Work-Study, Satisfactory Academic Progress, Professional Judgment, and Financial Aid Counseling.

Coordinate accurate and timely preparing and filing of required state, federal, institutional, and other external reports.

Effectively and efficiently manages the private loan program

Monitor reconciliation for aid programs.

Evaluate mitigating circumstance documentation provided by the student; exercises judgment by making adjustments or revisions to contribution, need or dependency status.

Prepare and present information regarding financial aid to various on- and off-campus groups.

Share a student case load in processing aid.

Collaborate effectively with University departments to actively support student recruitment and retention.

Analyze various system generated reports such as grades and enrollment status to verify compliance and eligibility of students receiving aid under federal and institutional guidelines.

Verify the work of the staff for accuracy, proper work methods, techniques, and compliance with applicable standards and specifications.

Stay current of federal Title IV regulations.

Responsible for staff training, development and performance reviews

Reports To: Director, Financial Aid

Work Location: Owings Mills

Position Category: Staff

Position Type:

Months/Year: 12

Hrs/Week: 40

FLSA: Exempt

Close Date:

Open Until Filled: No

To be considered for this position please visit our web site and apply on line at the following link: stevenson.peopleadmin.com

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