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Johns Hopkins University, Assistant Director of Financial Aid Outreach

24 Oct 2019 6:01 PM | Deleted user

Job Title

Assistant Director, Financial Aid Outreach

Hiring Institution/Agency

Johns Hopkins University

Web address or link to employer's website


Salary range

Commensurate with Experience


Homewood Campus 

Application Deadline

Remain open until filled. 


The Office of Student Financial Services at Johns Hopkins University seeks to hire an Assistant Director, Financial Aid Outreach to help support the university‚Äôs mission to bring the most talented, creative, and ambitious students to the Hopkins community regardless of financial circumstances. Reporting to the Associate Director for Client Services and Outreach, this position will serve as one of three primary outreach coordinators for financial aid. The ideal candidate is a highly motivated and innovative professional, with outstanding interpersonal skills, a commitment to the principles of access and diversity, and providing the best customer service and student support experience to our families. S/he will create and deliver financial aid literacy training to prospective and current students, serve as the primary point of contact for the daily coordination and troubleshooting of student financial concerns, review of special circumstances and appeals, and perform regular outreach to students with incomplete application materials.  S/he will provide ongoing financial aid counseling to students and families in all phases of the financial aid application process, work collaboratively with other staff members in the financial aid office, as well as other JHU organizational units as needed.  S/he will also coordinate outreach efforts to undergraduate students to help facilitate the on-time disbursement of financial aid, giving special attention to vulnerable student populations, such as first generation and low income college students and students on financial aid warning and probation. This position will also help identify areas for increased efficiency and improved workflow associated with the processing of financial aid application materials. Occasional travel to local high schools, conferences and admission events required, requiring some evening and weekend work.


Develop materials and deliver financial aid information sessions to current and prospective students.

Serve as primary financial aid liaison to the StarFish early warning team, student life and academic advising for students identified as having financial difficulties.

Staff admissions open houses, financial aid information sessions and high school nights as a financial aid content knowledge expert.

Advise students on financial aid eligibility, application procedures and various financial aid programs. Respond to student inquiries in person, via phone, text and email.

Oversee all outreach efforts to undergraduate students to promote the on-time application and delivery of financial aid.

Run reports and queries to identify students with complex financial aid processing issues and identify methods to increase efficiency and visibility.

Review and monitor workflow processing queues, to help facilitate the highest levels of custom service possible.

Conduct targeted outreach to vulnerable populations, such as students with high debt, selected for federal verification and those with academic performance issues that affect eligibility for aid.

Maintain current knowledge of federal Title IV regulations, state rules and institutional policies pertaining to financial aid.

Serve as back-up to the Client Services team to ensure acceptable levels of customer service and turn-around times during peak processing.

Maintain a student caseload and assist with the evaluation of applications for students as needed, including packaging, verification, satisfactory academic progress and appeals.

Serve as the primary point person on the administration of emergency/opportunity grant program.

Review and process summer savings waiver grant applications and research stipends for unpaid summer experiences, in close coordination with Career Services and Student Life.

Promote financial literacy tools and conduct workshops for current students.

Help facilitate discussions and activities of the student financial aid advisory board.

Other job-related duties as assigned.

Desired Qualifications


Bachelor's degree

3-5 Years' experience

Strong communications skills, both written and verbal

Customer service and training experience

Working knowledge of Title IV regulations

Ability to manage multiple workflows with varying deadlines

Demonstrated ability to thrive in a fast paced environment where expectations for performance and productivity are high



Master's Degree preferred

Call Center experience

Functional experience with PowerFAIDs

OnBase or other document imaging and Workflow systems

Salesforce or other CRM applications

Knowledge of Institutional Methodology (IM)

Instructions for job applicants

Please apply online

Contact for additional information

Kevin Towns, ktowns1@jhu.edu

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