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10008187 Assistant Director Financial Aid Student Services and Outreach (Open)

5 Apr 2019 4:33 PM | Kyle Carite

Assistant Director Financial Aid Student Services and Outreach

Office of Financial Aid

Exempt, Regular, 100%-Time, Pay Grade 2.1

University of Maryland University College (UMUC) seeks an Assistant Director, Financial Aid Student Services and Outreach in the Office of Financial Aid. Reporting to the Associate Director, Financial Aid Student Services and Outreach, the Assistant Director, Financial Aid Student Services and Outreach will assist in the daily operations of the Student Services and Outreach Team. Supervising approximately 5 Financial Aid Counselors, the Assistant Director will serve as a point of contact for escalated students issues and training. The Assistant Director will coordinate special projects, identify large scale issues and provide strategies for their resolution. The Assistant Director will also participate in collaborative efforts to organize workflow, develop and monitor interdepartmental processes and update office policies and procedures.. Occasional travel between local UMUC locations may be required.

Must be able to meet and maintain access requirements for secure federal and/or state websites, such as the National Student Loan Data System (NSLDS). Individuals cannot currently be in default on a student loan.

SPECIFIC RESPONSIBILITIES INCLUDE:

  • Supervise approximately five members of the student services and outreach team including:  training, assigning, directing work, evaluating performance, addressing complaints, and resolving problems. The Assistant Director will work closely with other campus offices and outside constituencies for student resolution
  • Manage several ongoing projects. Analyze complex financial aid processing issues and identify methods to increase efficiency and visibility
  • With input from the Associate Director, assist with the writing of student communications, internal audits, and coaching staff on all quality assurance findings
  • Counsel and advise students and parents on financial aid processes/eligibility. Participate in outreach efforts and university sponsored enrollment events 
  • Maintain current knowledge of federal Title IV regulations, state rules and institutional policies pertaining to financial aid and develop and present strategic training to internal and external staff members
  • Other job-related duties as assigned

REQUIRED EDUCATION AND EXPERIENCE:

  • Bachelor's degree from an accredited institution of higher learning and three (3) to five (5) years of Financial Aid experience
  • Working knowledge of Title IV regulations
  • Strong technical skills in PeopleSoft and Microsoft Office Applications; Excel, PowerPoint and Word
  • Excellent communication and organizational skills
  • Ability to manage multiple workflows with varying deadlines
  • Attention to detail

PREFERRED EDUCATION AND EXPERIENCE:

  • Masters preferred
  • Prior FA training experience and/or training/policy development 

POSITION AVAILABLE IMMEDIATELY & WILL REMAIN OPEN UNTIL FILLED

SALARY COMMENSURATE WITH EXPERIENCE


https://umuc.wd1.myworkdayjobs.com/UMUC_Careers/job/North-America-Largo-MD/Assistant-Director-Financial-Aid-Student-Services-and-Outreach_10008187

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