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Towson University - Associate Director, Systems & Technology

8 Feb 2023 3:10 PM | David Horne


Towson University (TU) is one of the nation’s top 100 public universities. Located north of Baltimore, TU currently enrolls over 22,000 students and is the second-largest university in the prestigious University System of Maryland. Towson University values diversity and fosters a climate that is grounded in respect and inclusion to cultivate the intellectual and personal growth of the entire university community.

The Associate Director - Systems & Technology will serve as the Financial Aid administrator of the university’s automated Student Administration System (PeopleSoft). Develop and enhance automated business processes to improve the delivery of financial aid. Develop functional specifications for software customizations and test all new Financial Aid software functionality, customizations, and upgrades. Serve as Financial Aid functional lead on on-going software maintenance and software upgrade projects.


Serve as Financial Aid administrator of the university’s financial aid system.

  • Build, maintain, and modify all Financial Aid system tables and rules.
  • Analyze system performance within the Financial Aid Office.  Troubleshoot and resolve Financial Aid system issues.
  • Work with Office of Technology Services and Oracle to resolve Financial Aid system issues. Includes researching issues, determining the cause of issues. Submit OTS help tickets and Oracle Service requests when issues require updates from OTS or Oracle.
  • Develop various PeopleSoft queries and Access programs to support financial aid business activities.
  • Test all software upgrades and modifications.
  • Build, schedule, and maintain all Financial Aid PeopleSoft jobs.
  • Update job parameters and specifications for each aid year or term as needed.
  • Develop functional specifications for software customizations, and work with OTS staff to develop, test, and implement these customizations.
  • Analyze software functionality and develop new automated business processes based on software capabilities.
  • Develop and maintain all security roles and permissions for Financial Aid staff and other employees accessing financial aid data.

Serve as Financial Aid functional lead on software maintenance and upgrade projects. 

  • Document all Financial Aid business processes and reports
  • Receive PeopleSoft training
  • Prepare Test Scripts to be used to test all functionality
  • Coordinate and participate in meetings to review software functionality
  • Build any new setup required
  • Analyze, and test new software
  • Train office staff on new software

Develop, maintain, and modify automated financial aid award packaging equations and plans used for mass packaging of financial aid awards.

  • Develop automated packaging equations and plans based on the University’s packaging philosophy and goals and Federal and State guidelines.
  • Update and modify these equations and plans each year or as needed.
  • Test the mass packaging process to ensure students are being packaged according to Federal guidelines and university requirements.
  •  Develop and execute all business processes associated with mass packaging.

Develop and enhance automated business processes.

  • Analyze software functionality and develop new automated business processes based on software capabilities and office needs.
  • Collaborate with other members of management team to refine and improve office procedures.
  • Work with offices to ensure effective interactions between the aid system and other university systems.

Manage the Technology Unit and supervise the Assistant Director for Federal Loans & Pell Grants and the Information Technology Data Control Clerk.


  • Bachelor’s Degree
  • Four years of financial aid experience.
  • Knowledge and experience administering Financial Aid software systems.
  • Knowledge of the Department of Education Electronic Data Systems.
  • Knowledge of financial aid office policies and procedures and aid program regulations including Federal Direct Loan, Federal Pell Grant, Federal Campus based programs, and state and university program guidelines.
  • Excellent problem-solving and critical thinking skills.
  • Must be able to multitask and prioritize work.
  • Excellent customer service, teamwork, and communications skills.
  • Strongly prefer candidates with experience administering Oracle PeopleSoft Campus Solutions financial aid system.

Telework may be available for this position up to two days per week following the completion of 90 days of service in good standing.


Competitive salary and full University benefits that include 22 days of annual leave, up to 14 holidays, personal and sick days; excellent health, life, and retirement plans; and tuition remission. To learn more about our benefits, please click here. TU also offers a variety of great perks and discounts, which can be found here.

If you are motivated, innovative and team-oriented, we would love to hear from you. 

For consideration, please submit a cover letter and resume with your online application.

This position will be open for a minimum of 14 days. 

The safety of our students, faculty, staff, and neighbors has been our top priority and the focus of every one of our decisions since the earliest days of the COVID-19 pandemic. Therefore, the University System of Maryland (USM) has strongly encouraged full COVID vaccination and up-to-date booster shots (when eligible) for all faculty, staff, and students at all schools in the USM as both a reasonable and necessary means of protecting our health and safety.

Application Link:  https://towson.taleo.net/careersection/ex/jobdetail.ftl?job=2300002T&lang=en

Organization: Division of Enrollment Management

Primary Location: Main Campus

Contact:  David Horne, Director, Financial Aid Office

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