Towson University (TU) is one of the nation’s top 100 public universities. Located north of Baltimore, TU currently enrolls over 22,000 students and is the second-largest university in the prestigious University System of Maryland. Towson University values diversity and fosters a climate that is grounded in respect and inclusion to cultivate the intellectual and personal growth of the entire university community.
The Financial Aid Processor will coordinate and process financial aid applications for students who apply for federal, state and institutional aid; review and process federal FAFSA data verification documents; complete federal eligibility problem flags that prevent disbursement of aid; respond to student and parent aid questions by email, phone, and at front desk; process reports and other financial aid projects; and assist Financial Aid Advisors in administration of specialized programs and their awarding process.
Collect and process aid application documentation required by the Department of Education. Review aid applications for completion, signatures, admission, and enrollment. Resolve federal aid application eligibility problem "C Flags" including citizenship status and Selective Service registration. Review data that students and parents enter on TU's electronic Verification Worksheet and enter that data in TU’s PeopleSoft system Verification screens. Electronic processes compare the entered data with the data students/parents entered on their FAFSA. Processors must enter the worksheet data correctly to prevent invalid aid payments.
Answer students and parents' aid questions via email, phone, and at our front desk. Processors must provide quality customer service, professional and articulate correspondence, and accurate guidance based on TU aid policies and federal and state regulations. Processors must also apply problem solving skills to identify and request the appropriate documentation needed to fulfill all financial aid application and aid program requirements. Scan incoming documentation into ImageNow and index documentation to file electronically. Interact with other departments to facilitate the processing of financial aid and to assist students with other concerns. Perform other duties as assigned.
Qualifications - External
- High School diploma or equivalent
- Two years' experience providing administrative support
- Knowledge of Microsoft Office Suite
- Excellent customer service skills
- Customer Service experience
- Microsoft Office experience
Except for qualifications established by law, additional related experience and formal education in which one has gained the knowledge, skills, and abilities required for full performance of the work of the job class may be substituted for the education or experience requirement on a year-for-year basis with 30 college credits being equivalent to one year of experience.
Salary and Benefits
$37,418 annually and full University benefits that include annual leave, up to 14 holidays, personal and sick days; excellent health, life, and retirement plans; and tuition remission. Applicants with TU or USM service may receive salary credit. To learn more about our benefits, click here. TU also offers a variety of great perks and discounts, which can be found here.
If you are motivated, innovative and team-oriented, we would love to hear from you.
For consideration, please submit a cover letter and resume with your online application.
This position will be open for a minimum of 14 days.
The safety of our students, faculty, staff, and neighbors has been our top priority and the focus of every one of our decisions since the earliest days of the COVID-19 pandemic. Therefore, the University System of Maryland (USM) has strongly encouraged full COVID vaccination and up-to-date booster shots (when eligible) for all faculty, staff, and students at all schools in the USM as both a reasonable and necessary means of protecting our health and safety.