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Financial Aid Counselor

12 Oct 2022 10:20 AM | Donna Thomas
Posting Number 201201087P
Position Title Financial Aid Counselor
Department Enrollment Management: Financial Aid
Position Summary

The Financial Aid Counselor is responsible for providing direct service to students and their families in regard to the financial aid process and advises them in all phases of the aid application and delivery system. This position will evaluate financial aid applications and determine aid packages in accordance with federal, state, and institutional policies governing financial aid.


Bachelor’s Degree plus one year of related experience in higher education, financial aid, or equivalent combination of education and experience. Ellucian experience preferred.


Working knowledge of Title IV programs and federal and state regulations preferred

Customer service experience

Knowledge of integrated financial aid systems, Ellucian/Colleague preferred

Working knowledge of Microsoft Office

Must be organized, detail oriented, able to multi-task and work independently

Ability to work well under pressure and in a fast-paced environment

Accuracy and attention to detail are imperative

Ability to collaborate with others and exercise sensitivity to matters of confidentiality

Excellent communication and presentation skills

Commitment to student service

Ability to work evenings and weekends as needed

Physical Requirements

Light work: Exerting up to 20 pounds of force occasionally and/or a negligible amount of force constantly to move objects. Position requires sitting for long periods of time in front of a computer, and may require additional hours during peak times. Sedentary work. Keyboarding, talking, hearing, repetitive motions. Close visual acuity. Not substantially exposed to adverse environmental conditions.

Essential Functions

Evaluate caller needs and provides responses and solutions or determine the call should be researched by other staff members

Provide follow-up to all inquiries when needed

Assist students and parents in the completion of financial aid forms

Counsel and advise students about financial aid eligibility, application procedures, aid programs, costs, indebtedness, and money management.

Provide a default management and debt counseling program to students

Answer questions, inquiries, or requests from students, parents, or campus constituencies regarding financial aid programs

Assist the financial aid staff in returning phone messages

Code and scan documents essential to the financial aid processing into our systems (Colleague, Docescan)

Collect and track financial aid documents

Screen aid applications and supporting documentation submitted by students for accuracy and consistency

Assist students with alternative loan processing, certifications, monetary adjustments, disbursements, and any communication. ScholarNet experience preferred.

Serve as the first line of contact for the financial aid office to students, parents, faculty, staff, and members of the community

Collect, verify, and/or analyze financial data on students to determine aid eligibility; makes awards with federal, state, and/or institutional guidelines

Participate in student recruitment, outreach, and retention programs

Reports To Associate Director
Quick Link for Posting https://stevenson.peopleadmin.com/postings/7839
Posting Information
Number of Available Positions 1
Work Location Owings Mills
Position Category Staff
Position Type Full-Time
Months/Year 12
Hrs/Week 40

Supplemental Questions

Required fields are indicated with an asterisk (*).

  1. Do you have any experience in financial aid or higher education? If yes, please explain.

    (Open Ended Question)

  2. Do you have experience with MS Office? If so, please list the applications and level of experience.

    (Open Ended Question)

Documents Needed to Apply

Required Documents

  1. Resume

Optional Documents

  1. Cover Letter/Letter of Application
  2. Letters of Recommendation 1
  3. Letters of Recommendation 2

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