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Financial Aid Counselor (9182)-American University

3 Jun 2022 12:16 PM | Danette Burgess (Administrator)

Location: Washington, DC, US, 20016

Company: American University



This position is an integral part of the university’s financial aid office. The incumbent is responsible for ensuring the highest levels of service to current and prospective students and parents. The counselor determines the financial aid eligibility of all students and assures compliance with federal and institutional guidelines. Additionally, the counselor advises current students, prospective students, parents, and colleagues regarding federal, state, and institutional financial assistance programs.

Financial Aid Counselors report directly to an Assistant Director.

The purpose of this position is to provide comprehensive service to prospective and current students. The incumbent not only determines financial aid eligibility but also counsels both graduate and undergraduate students as well as parents regarding the financial aid programs. This position requires self-direction and minimal supervision.

Essential Functions

  1. Analyzing Data: Determine the extent, type and amount of eligibility for various types of financial aid, based upon general guidelines provided by federal government regulations and the institution. Utilize professional judgment to evaluate federal tax forms, calculate assets and conduct need analysis to strategically award students consistent with university objectives. Using statistical sampling conduct detailed verification of all information submitted. This process guarantees the integrity of financial aid packages for both prospective and enrolled students.
  2. Counseling Students: Provide financial advice and counseling to both prospective and enrolled students, parents, and AU administrators regarding the application process, bill payment, budgeting, and financial planning each semester. Explain federal/institutional regulations, methods of compliance and procedures, and policies. Understand and inform students of all principles underlying the system of needs analysis, methods of information collection and verification. The duties are handled in order to facilitate the financial aid process.
  3. Decision Making: Evaluate appeals for amounts and types of financial aid awards. Utilize professional judgment to determine and makes adjustments, if warranted, based upon individual family circumstances incorporating existing federal and institutional guidelines.
  4. Collaboration: Work with other university departments to include: AU Central, Student Accounts, Student Loan Office, Payroll, and the Registrar on behalf of students.

Position Type/Expected Hours of Work

  • Full Time

  • Specialist A

  • Non-Exempt

  • This is a union-eligible position.

Salary Range

  • Commensurate with experience.

Required Education and Experience

  • B.A. /B.S. with at least one year’s experience in financial aid counseling in a large volume, multiprogram environment (Associate Degree and 5 years financial aid working experience can be substituted for the BA/BS degree requirement).

  • Excellent verbal and written communication skills required.

Additional Eligibility Qualifications


  • Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.


AU offers a competitive benefits package including a 200% matching retirement plan, tuition benefits for full-time staff and their families, several leadership development certificates, and has been recognized by the American Heart Association as a fit-friendly worksite. Click here to learn about American University's unique benefit options.


Current American University Employees

If you are a current employee at American University, please log into AsuccessfulU through the myAU portal. Once in AsuccessfulU, please select the Careers tile which will take you to our internal career page. 


Contact Us

For more information or assistance with the American University careers site, email theworkline@american.edu.


American University is an equal opportunity, affirmative action institution that operates in compliance with applicable laws and regulations. The university does not discriminate on the basis of race, color, national origin, religion, sex (including pregnancy), age, sexual orientation, disability, marital status, personal appearance, gender identity and expression, family responsibilities, political affiliation, source of income, veteran status, an individual’s genetic information or any other bases under federal or local laws (collectively "Protected Bases") in its programs and activities.

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