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The University of Baltimore - Financial Aid Counselor - Office of Financial Aid

16 Sep 2021 3:03 PM | Thomas Healy

Vacancy Number 301180

Position Type: Regular, full-time exempt position with full, competitive benefits package

  • excellent tuition remission benefits
  • outstanding health benefits plans and rates
  • at least 11 paid holidays each year
  • 40 days of annual, personal, and sick leave each year, including 20+ annual leave days
  • great retirement plans

Serving in the Office of Financial Aid (OFA), the Financial Aid Counselor must have exceptional customer service skills and be able to work in a fast-paced environment. This position is responsible to ensure quality financial aid counseling and service, and timely delivery of student financial aid to a diverse constituency. Support financial literacy programs for students, with strong emphasis on retention and reaching degree completion with minimal loan debt. Provide high quality one-on-one counseling and financial aid advice for undergraduate, graduate, and professional student populations. This position has a direct impact on the enrollment and persistence of students. It requires a flexible work schedule to meet the demands of the student population, including some evenings and weekend.  The Counselor performs all duties exercising high touch customer service and with a high degree of discretion and confidentiality. 

We look forward to receiving your required electronic application with a cover letter and resume and learning about your interest in and qualifications for our vacancy.  Please save your required cover letter and resume as one document and attach it in the resume location. Apply here: Jobs at UBalt - University of Baltimore

Key Responsibilities:

Manage all aspects of financial aid processing for undergraduate, graduate, and professional students. This includes responsibility for determining eligibility, processing awards, and monitoring eligibility status. Provide outbound customer services to address student and family inquiries. Address questions and concerns providing high quality customer service.  

Support retention and enrollment efforts. Meet with prospective and current students for individual or group sessions for financial aid counseling and financial literacy. Conduct financial aid outreach workshops as requested and participate in other recruitment, orientation and retention events.

Support other OFA staff members and other departments (Admissions, Records/Registration, Bursar, Advisors, and Student Success and Support Services) on financial aid programs and to address student status requests. This includes responding to student requests, handle issues escalated from front line staff, and supporting senior counselors and the Associate Director with special programs (Direct Loan, Pell, MHEC, etc.).

Ensure the integrity of data and program accuracy through the continual review of financial aid data and system-generated output, queries, and reports. This includes participation in program reconciliations. Use PeopleSoft student information and other systems to perform role. Develop and enhance technology and system skills.

Required Qualifications

Education: Bachelor's degree

Experience: One year of professional experience in higher education, accounting, business, or customer service

Preferred Qualifications

Education: Some Master's level course work

Experience: Two years’ experience in higher education financial aid and/or student financial programs dealing with students and families. One year of PeopleSoft or other electronic financial aid management system.

Required Knowledge, Skills, and Abilities

Ability to work in a fast-paced environment with a comfort level dealing with students. Strong organizational skills.  Ability to work as a team to get things done. Demonstrated experience with Microsoft Office Suite, particularly Excel, Word, and PowerPoint programs. Excellent written, verbal, and electronic communication skills. Ability to provide exceptional customer service. Ability to work under pressure and apply critical thinking skills. This position requires flexible work schedule to meet the demands of the student population.

The University of Baltimore ("UB" or "University") does not discriminate on the basis of sex, gender, race, religion, age, disability, national origin, ethnicity, sexual orientation, gender identity, or other legally protected characteristics in its programs, activities or employment practices. UB is an Equal Opportunity/Affirmative Action/ADA Compliant Employer & Title IX Institution.

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