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JOB POSTINGS

Welcome to the Job Postings Forum, the place for Tri-State members to explore job opportunities within the region and share news of job vacancies. 

Job seekers: Scroll the list of Job Postings below to view current opportunities.

Hiring managers: Login through the membership portal and click the "Add Post" button to submit a new job posting.

In the Subject line, include

(1) the name of your institution and

(2) the job title.


Copy and paste the details of the job announcement into the Body section. Be sure to include the following information as members are typically interested in viewing: 

  • Job Title
  • Hiring Institution/Agency
  • Web address or link to employer's website
  • Salary range
  • Location
  • Application Deadline
  • Description
  • Desired Qualifications
  • Instructions for job applicants
  • Contact for additional information




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  • 24 Jun 2020 10:35 AM | Danette Burgess (Administrator)


    Summary/Objective

    This is a key position in the overall management of American University’s financial aid programs.  Responsible for one or more of the major financial assistance programs (Federal Stafford Loan, Federal PLUS Loan, Federal Perkins loan, Federal Workstudy program, Federal PELL Grant program, Federal SEOG etc.). Responsible for determining the financial aid eligibility of prospective and current students and assuring compliance with federal and institutional guidelines.  Advises and counsels students, prospective students, parents, and colleagues regarding federal, state and institutional financial assistance programs.

    Position Type/Expected Hours of Work

    ·         35 Hours/ Week

    ·         Exempt

    ·         Sr Coordinator/Sr Analyst B

    Salary Range

    ·         Commensurate with experience

    Required Education and Experience

    ·         BA/BS required (Associate Degree and 5 years’ related working experience can be substituted in lieu of).

    ·         Three years’ experience working in a heavy volume financial aid office, with progressive management experience.

    ·         Working knowledge of automated financial aid systems and software applications.

    ·         Excellent verbal and written communication skills required.

    Preferred Education and Experience

    ·         Masters degree preferred.

    Additional Eligibility Qualifications

    ·                     Hiring offers for this position are contingent on the successful completion of a background check.

    ·                     Whenever possible American University will seek to redeploy existing staff to fill this vacancy before hiring an external candidate.


     

    Current American University Employees:

    If you are a current full-time or part-time staff member at American University, please log into AsuccessfulU through the myAU portal. Once in AsuccessfulU, please select the Careers tile which will take you to our internal career page. 

     

    Contact Us:

    For more information or assistance with the American University careers site, email theworkline@american.edu.

     

    American University is an equal opportunity, affirmative action institution that operates in compliance with applicable laws and regulations. The university does not discriminate on the basis of race, color, national origin, religion, sex (including pregnancy), age, sexual orientation, disability, marital status, personal appearance, gender identity and expression, family responsibilities, political affiliation, source of income, veteran status, an individual’s genetic information or any other bases under federal or local laws (collectively "Protected Bases") in its programs and activities.

     

     


  • 17 Jun 2020 12:38 PM | Shannon Millard

    The University of Maryland, Baltimore County (UMBC) is seeking a Financial Aid Counselor for the Office of Financial Aid and Scholarships.  The incumbent is responsible for counseling and advising current and prospective students and their families on the federal, state and institutional financial aid programs and assisting with the removal of barriers to receive educational funding. With a student centered focus, the Counselor provides information on policies, procedures and eligibility of financial aid programs.

    Specific duties include:

    • Analyze and process student financial aid records, including federal verification, certification of loans, awarding grants, evaluating/reviewing student files and reconciling student accounts;
    • Participate in orientation programs, outreach and awareness events on and off campus;
    • Act as the lead for one or more financial aid programs;
    • Perform other duties as assigned.

    This position requires a Bachelor's Degree. Preferred qualifications are strong interpersonal skills and an ability to adapt to a fast paced environment as well as a commitment to customer service.

    Starting salary is commensurate with qualifications and experience. This is a full time position and includes full university benefits.

    For best consideration, upload a cover letter, resume and contact information for three professional references by April 30, 2020 (applications will be accepted until the position is filled) at: http://listings.umbc.edu/cw/en-us/job/493207?lApplicationSubSourceID=11275

     

    UMBC is EOE/AA

  • 17 Jun 2020 9:05 AM | Mason White

    Salisbury University, a member of the University System of Maryland, is a regionally accredited four-year comprehensive institution offering 58 distinct graduate and undergraduate programs. Located on the historic Eastern Shore, SU's beautiful campus is some 30 miles from the Atlantic beaches and 2.5 hours from Baltimore and Washington, D.C.

    Salisbury University is seeking qualified applicants for the position of Assistant Director of Financial Aid.

    Primary Job Duties:  Manage the Federal Verification process which includes interpreting/implementing federal policies and procedures. Oversee Special Circumstances, Dependency Overrides, Return to Title IV, Homeless Youth, Satisfactory Academic Progress, Imaging/Electronic Workflow and Customer Service. Council students and families regarding the financial aid process.

    Minimum Qualifications:  Bachelor’s degree in a business-related field and 3-5 years of related experience.

    Must be detail oriented and have excellent customer service, organization and planning, prioritization, problem solving, follow through, time management, and oral and written communication skills.  Also, must be flexible and possess the ability to successfully handle multiple tasks/projects simultaneously and work well under pressure, work independently and in a team-oriented environment.  Proficiency with Microsoft Office Suite is required. 

    Preferred Qualifications:  Accounting and/or finance experience, and supervisory experience.

    This is a full-time, exempt, State position with a full benefits package.  Salary will be commensurate with experience and qualifications.     

    Applications will be accepted via Salisbury University's Online Employment Application System. Please visit our website http://www.salisbury.edu/hr/careers/to apply online. See the FAQs of the Online Employment Application System for more information and instructions.  To be considered an applicant, you must apply online and submit a cover letter and resume.  All documents that you wish to provide must be attached to your application in the Online Employment Application System. Please do not send any documents via E-mail.  Three professional references will be requested and required before the final stages of the search. Candidates will be notified prior to references being contacted.

    Applications received by July 1, 2020 will be given full consideration.  The position will remain open until filled.

    Diversity and inclusion are core values of Salisbury University. We strive to create a truly diverse and inclusive environment where the richness of ideas, backgrounds, and perspectives of our community is harnessed to create value for our institution, today and in the future.  To this end, the University recruits exceptional and diverse faculty, staff, and students from across Maryland, the United States, and around the world, supporting all members of the University community as they work together to achieve institutional goals and vision. To learn more about the University’s commitment to fostering a diverse and inclusive campus, please visit http://www.salisbury.edu/equity/.

    Salisbury University (SU) has a strong institutional commitment to diversity and equal employment opportunities to all qualified people.  To that end, the University prohibits discrimination on the basis of sex, gender, marital status, pregnancy, race, color, ethnicity, national origin, age, disability, genetic information, religion, sexual orientation, gender identity or expression, veteran status or other legally protected characteristics.  Direct all inquiries regarding the nondiscrimination policy to: Humberto Aristizabal, Associate Vice President, Institutional Equity, Title IX Coordinator, 100 Holloway Hall, Tel. (410) 548-3508.


  • 16 Jun 2020 1:17 PM | Shannon Millard

    The University of Maryland, Baltimore County (UMBC) is seeking a Manager of Audit and Compliance for the Office of Financial Aid and Scholarships. As a memberof the management team the Manager of Audit and Compliance will be primarily responsible for managing staff who perform functions within the Office of Financial Aid and Scholarships as they relate to the accuracy of processed files. The Manager will be responsible for making decisions regarding staff adherence to new and established policies/procedures concerning the eligibility for need-based and merit financial aid awards. In addition, the Manager will also be responsible for recommending appropriate updates/changes to departmental practices.

    The incumbent is responsible for ensuring the accurate awarding of federal, state and institutional funds, acting as a resource regarding changes to federal, state, institutional and departmental policies, and contributing to the effectiveness of information disseminated to staff and clients. The coordination of these tasks is supported through a variety of duties that include: supervising the Audit and Compliance Unit; performing quality assurance reviews; supervising the Return of Title IV (R2T4) process for the university; managing the compilation, editing and maintenance of the department's policy and procedures manual; supervising the maintenance of the OFAS Business Continuity Dashboard; reviewing federal registers, announcements and other financial aid resources; serving on departmental, division, institutional and professional association committees and serving as back up for duties assigned to the unit. The incumbent will also make recommendations regarding the improvement of office processes based on regulatory changes and best practices. This position will perform other duties as assigned.

    This position requires:

    ·       Bachelor's Degree and at least four years of progressive experience within a financial aid office preferably performing direct administration of Federal, state and institutional financial aid programs.

    ·       Expert knowledge of verification, student eligibility requirements as well as institutional eligibility requirements and administrative capability

    ·       The candidate will have the ability to multi-task in a fast paced environment and be able to evaluate and assess areas of conflict and coordinate resolution

    ·       The candidate must exhibit a strong commitment for innovation as demonstrated by their ability to be proactive, change agents, dynamic, universal (far-reaching), forward-thinking, strategic, and collaborative

    ·       One year of direct supervisory experience required.

    Preferred Qualifications:

    ·       Certified Financial Aid Administrator (CFAA)

    ·       Master’s Degree

    ·       Two years of direct supervisory experience

    Starting salary is commensurate with qualifications and experience. This is a full time position and includes full university benefits.

    For best consideration, submit a cover letter, resume and contact information for three professional references by July 10, 2020 (applications will be accepted until the position is filled) to:

    http://listings.umbc.edu/cw/en-us/job/493193?lApplicationSubSourceID=11275

    UMBC is EOE/AA.

  • 5 Jun 2020 12:32 PM | Patricia Scott

    The Office of Academic Affairs, Enrollment Administration / Student Financial Assistance is recruiting for a Financial Aid Counselor or a Senior Financial Aid Counselor. The selected candidate will serve as the point person for financial aid for one or more of the seven (7) professional schools at the University of Maryland, Baltimore (UMB). The Counselor practices counseling and decision-making with principles that are sensitive to the challenges of students in their assigned cohort, while adhering to the U.S. Department of Education and University Student Financial Assistance & Enrollment Services Policies and Procedures.

    Applicants will be considered for either a Financial Aid Counselor or Senior Financial Aid Counselor level depending on education and experience.

     

    Benefits Information

    UMB offers a generous benefits package that includes 22 vacation days, 14 floating and holidays, 15 sick days; comprehensive health insurance and retirement options; and tuition remission for employees and their dependents at any of the University System of Maryland schools.

     

    Financial Aid Counselor Essential Functions:

    • Provides financial aid counseling to students and their parents. Counseling responsibilities include advising on financial literacy, realistic goal setting for borrowing as well as providing individual entrance and exit counseling for students who request this service.

    • Participates in school orientation programs.

    • Follows established policy and procedures for awarding recouped scholarship funds during the fall and spring term.

    • Reviews requests for budget increases and makes recommendations to the management on behalf of the student.

    • Completes processing of financial aid request from students including but not limited to federal verification and federal loan processing. 

    • Ensures financial aid data is processed accurately and students accept the funds they are eligible to receive.

    • Assists with adjustments to students’ federal work-study awards.

    • Performs other related duties as assigned

    Senior Financial Aid Counselor Essential Functions:
    • Provides leadership and counseling to students, families, and the University community. Counseling responsibilities include advising on financial literacy, realistic goal setting for borrowing as well as providing individual entrance and exit counseling for students who request this service.
    • Serves as a team leader for the Financial Aid Counselors and works with senior management to identify training needs and process improvement.

    • Responsible for orienting and training others, and assigning and reviewing their work. May also be responsible for acting in a “lead” or “senior” capacity over other financial aid counselors

    • Assist the leadership team in monitoring and adjusting financial aid in excess of financial need

    • Analyzes workflow and various processes relating to financial aid packaging and awarding

    • Assists in the annual review and revision of departments Policies and Procedures Manual

    • Participates in activities relating to the federal verification process

    • Participates in school orientation programs and outreach events

    • Serves as point person for federal exit counseling and delinquent borrowers follow up 

    • Follows established policy and procedures for awarding recouped scholarship funds during the fall and spring term.

    • Reviews requests for budget increases and makes recommendations to the management on behalf of the student. Completes processing of financial aid requests from students including but not limited to federal verification and federal loan processing. May assist in federal work study.

    • Evaluates financial aid applications and determines amount/configuration of aid packages for students ensuring the University is in compliance with state, federal, and institutional policies governing financial aid. 

    • Ensures financial aid data is processed accurately and students accept the funds they are eligible to
    • receive. 
    • Perform other related duties as assigned.
     

    Qualifications

      

    Financial Aid Counselor Qualifications:

    Education:   Bachelor’s degree in a related field of study.

    Experience: One (1) year of experience in higher education administration preferably in student/academic service. Prior direct experience in a financial aid office is preferred.

    Other: Equivalent combination of education and experience may be considered.


    Senior Financial Aid Counselor Qualifications:

    Education:   Bachelor’s degree in a related field of study. 

    Experience: Minimum of three (3) years of experience in a financial aid office.

    Other: Equivalent combination of education and experience may be considered.


    Knowledge, Skills, and Abilities

    • Current knowledge of Title IV and Title VII financial aid programs. Knowledge of how state programs integrate with federal and institutional funding.

    • Knowledge of Financial Aid Management Systems and/or Student Information Systems - (NSLDS, COD, Banner operating system or similar financial aid operating system).

    • Knowledge of financial aid policies, procedures, and eligibility requirements.

    • Ability to accomplish detailed tasks and follow a system of procedures and timetables.

    • Ability to work both as a part of a team and independently on projects and assignments.

    • Ability to maintain the confidentiality of information.

    • Ability to establish and maintain harmonious and effective work relations with students, staff, faculty and the general public.

    • Strong analytical skills with the ability to make sound judgments about financial aid awards based upon comparisons and interpretations.

    • Excellent verbal and written communication, presentation and interpersonal skills.

    • Ability to manage both detailed and multiple tasks in concert with one another.

    • Excellent computer skills to include financial aid computer applications.


    Hiring Range: Commensurate with education and experience.


    If accommodations are needed for a disability, please contact Human Resource Services at 410-706-2606, Monday – Friday, 8:30am – 4:30pm EST. Maryland Relay can be accessed by dialing 711 (in-state) or 1-800-735-2258.


    UMB is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law or policy

    https://umb.taleo.net/careersection/umb_external_staff/jobdetail.ftl


     
       


  • 5 Jun 2020 8:43 AM | Shannon Millard

     Director

    Office of Financial Aid and Scholarships

    The University of Maryland, Baltimore County (UMBC) is seeking a Director for the Office of Financial Aid and Scholarships. Reporting to the Vice Provost for Enrollment Management and Planning, the Director of Financial Aid and Scholarships is a collaborative expert and key member of the enrollment management team.  Working in collaboration with key leaders in Enrollment Management, Academic Affairs, Institutional Advancement, Institutional Research, Finance and Student Business Services, the Director provides leadership and support in developing, employing and analyzing strategy to maximize use of need-based aid and merit aid in supporting institutional enrollment goals.  The Director of Financial Aid and Scholarships provides management oversight to all matters related to financial aid including administering all federal, state, and institutional student financial aid policies and procedures, managing $126 million dollars of financial aid and scholarship funds, preparing all federal, state, and institutional reports pertaining to aid/scholarships, and serving as liaison to state and federal funding agencies.  The Director oversees the development and delivery of institutional financial literacy efforts.

    Additionally, the Director of Financial Aid and Scholarships leads a staff of 18 professionals and collaborates with many internal stakeholders to develop and implement a welcoming, student-centered process balancing technology with efficient and professional service.   The Director assists in counseling students and parents regarding financial aid.

    In addition, we are seeking candidates who exhibit a strong commitment for innovation as demonstrated by their ability to be proactive, change agents, dynamic, universal (far-reaching), forward thinking, strategic and collaborative.

    The successful candidate will possess at least a bachelor’s degree, with a minimum of seven years supervisory level experience in financial aid and will demonstrate a progression of increased professional responsibility and leadership.  Additionally, a strong background in student financial aid administration (need-based and merit) and a solid understanding of federal and state financial aid regulations, policies and procedures is required.  The successful candidate will have the ability to evaluate and assess systems, facilitate change processes, possess a vision for strengthening processes, and make effective use of technology to improve systems and delivery of services.

    Preferred qualifications include a master’s degree, extensive background in managing technology-based operations and projects in a college/university setting, experience in a PeopleSoft environment and knowledge and understanding of best practices in student financial aid congruent with a strategic enrollment management model.

    Note: A background is required for this position.

    Starting salary is commensurate with qualifications and experience. This is a full time position and includes full university benefits.

    For best consideration, submit a cover letter, resume and contact information for three professional references by July 1, 2020 (applications will be accepted until the position is filled) to:

    http://listings.umbc.edu/cw/en-us/job/493225?lApplicationSubSourceID=11432

    UMBC is EOE/AA.

  • 13 May 2020 10:18 AM | Vanessa McCoy

    Goucher College, outside Baltimore, MD has a Financial Aid Counselor opening. Please see https://goucher.interviewexchange.com/jobofferdetails.jsp?JOBID=122503 for more details.


  • 2 Mar 2020 12:55 PM | Mason White

    Salisbury University, a member of the University System of Maryland, is a regionally accredited four-year comprehensive institution offering 58 distinct graduate and undergraduate programs. Located on the historic Eastern Shore, SU's beautiful campus is some 30 miles from the Atlantic beaches and 2.5 hours from Baltimore and Washington, D.C.

    Salisbury University is seeking qualified applicants for the position of Associate Director of Financial Aid.

    Primary Job Duties:  Provides leadership and guidance to the staff of financial aid with regards to policies and procedures governing the Title IV and processes. Process originations and disbursements of federal aid programs through Common Origination and Disbursement (COD) including Direct Loans, PLUS loans, Pell and TEACH grants.  In addition, this position oversees the Satisfactory Academic Progress (SAP) process, Federal Verification process, Special Circumstances Appeals process and the Return to Title IV calculation process.

    Minimum Qualifications:  (5) five to (7) seven years of related experience and a Bachelor’s degree in a business or related field.

    Preferred Qualifications:  Accounting and/or finance experience preferred.

    Must be detail oriented and have excellent analytical, customer service, organization and planning, prioritization, problem solving, follow through, time management, and oral and written communication skills.  Also, must be flexible and possess the ability to successfully handle multiple tasks/projects simultaneously and work well under pressure, work independently and in a team-oriented environment.  Proficiency with Microsoft Office Suite is required. 

    This is a full-time, exempt, State position with a full benefits package.  Salary will be commensurate with experience and qualifications. 

    Applications will be accepted via Salisbury University's Online Employment Application System. Please visit our website http://www.salisbury.edu/hr/careers/ to apply online. See the FAQs of the Online Employment Application System for more information and instructions.  To be considered an applicant, you must apply online and submit a cover letter and resume.  All documents that you wish to provide must be attached to your application in the Online Employment Application System. Please do not send any documents via E-mail.  Three professional references will be requested and required before the final stages of the search. Candidates will be notified prior to references being contacted.

    Applications received by March 22, 2020 will be given full consideration.  The position will remain open until filled.

    Diversity and inclusion are core values of Salisbury University. We strive to create a truly diverse and inclusive environment where the richness of ideas, backgrounds, and perspectives of our community is harnessed to create value for our institution, today and in the future.  To this end, the University recruits exceptional and diverse faculty, staff, and students from across Maryland, the United States, and around the world, supporting all members of the University community as they work together to achieve institutional goals and vision. To learn more about the University’s commitment to fostering a diverse and inclusive campus, please visit http://www.salisbury.edu/equity/.


  • 24 Feb 2020 11:33 AM | Barbara Weber
    The College Board, the national educational organization, is conducting a search for a Support Analyst for our Enrollment department. This position is based in our Reston, Virginia office.  Named by Fast Company as one of the most innovative education companies, the College Board is a mission-focused organization. This job requires a strong focus on improving educational opportunities and outcomes, particularly for disadvantaged students, in the context of a competitive business environment.

    The Support Analyst is primarily responsible for providing functional support to users, prospective users, and resellers of PowerFAIDS – a financial aid management software product. The Support Analyst/Sr. Support Analyst will deliver customer-centric technical and functional support including on-site, in-house and telephone assistance, training, and guidance in the use of PowerFAIDS. The Support Analyst will also be responsible for close collaboration with the program team, particularly UAT.

    What you’ll do

    Provides technical and functional support services to end users, product staff, and field staff. Responsible for responding to client inquiries regarding PowerFAIDS functionality, including all aspects of operating and configuring the product in a variety of technical environments.

    • Effectively communicate with clients, pre and post contract initiation, to help them understand how to use the products properly and provide guidance on how best to use the software to implement the required financial aid policy and procedures to support the determination and delivery of federal and institutional aid to students.
    • Records, track, and document all incoming support requests and the problem-solving process for actions taken through to the final resolution.
    • Assist in the resolution of escalated cases and resolving discrepancies between operations policies and service level agreements through practical solutions.
    • Monitors changes to relevant student aid programs and need analysis methodologies to identify areas where software changes will be required and communicated to the client.
    • Contributes to the overall effectiveness of technical and functional support services.

    Performs UAT testing of the PowerFAIDS system to ensure it conforms to functional specifications, program regulations, need analysis methodologies, and financial aid office policies and procedures.

    • Debugs user problems by replicating and documenting client errors in-house, research and identify corrective actions, and reporting software anomalies to quality assurance, product management, training, and implementation staff.
    • Assists with the review and testing of system enhancements to ensure it conforms to program regulations, need analysis methodologies, functional specifications, and financial aid office policies and procedures.
    • Participates in cross-functional discussions and business requirements reviews to ensure that software changes are understood in order to assist in UAT testing activities as needed.

    Develops training offerings that are designed to boost customer knowledge and encourage maximum usage of the PowerFAIDS system. Responsible for collaborating with a variety of internal and external stakeholders for the purpose of refining and updating existing offerings and designing new training offerings as the system grows.

    • Creates and maintains instructional materials for hands-on, online, and recorded training.
    • Delivers training and maintains records of training activities to monitor the efficiency and effectiveness of training offerings.
    • Analyzes training survey feedback to assess customer training needs and to provide input on decisions for new training goals and objectives.
    • Participates in cross-functional discussions and release notes reviews to ensure that software changes are understood in order to provide training internally or externally as needed.
    • Provides recommendations on how training should be structured and integrated across technological solutions to maximize impact of the training.

     About you

     Bachelor’s Degree required. Minimum 2-4 years of experience in financial aid administration required.

    • 2-3 years of experience working with a financial aid software system, usage of PowerFAIDS is a plus.
    • Customer service experience and ability to work in a team setting are preferred.
    • This position requires a technically inclined, process and detail oriented individual with strong organizational skills and ability to suggest changes in software support processes based on observations.
    • This opportunity suits a highly proactive and motivated individual with an attitude centered on learning and continuous improvement

     More about you

     Experience working with the PowerFAIDS software application Experience with and knowledge of the day to day operations of a post secondary institution financial aid office Knowledge of Federal financial aid programs, regulations, delivery systems and software products Understanding of federal and institution need analysis methodologies and automated packaging approaches Knowledge of commercial software products supporting financial aid and higher education Ability to effectively troubleshoot and problem solve Possesses strong analytic and problem resolution skills Excellent interpersonal skills, a strong customer service orientation, and teamwork skills required Must be a team player and willing to help others as needed to make the team successful Ability to take on additional projects/ responsibilities as necessary, while continuing to meet the requirements of regular support responsibilities.

    • Ability to keep financial aid and systems knowledge current Ability to take initiative, work independently with minimal supervision, and manage multiple projects simultaneously.
    • Strong, constructive and effective verbal and written communications skills Excellent organizational, time and task management skills Ability to learn software programs quickly Experience with desktop applications, such as PowerPoint, Word, Excel, Visio, and Access Willingness and ability to travel

    Benefits

    We offer our employees an outstanding benefits package which includes 4 weeks of paid time off, a generous retirement savings plan, tuition reimbursement and ongoing professional development and training.

    Mission

    Our mission is to clear a path for all students to own their future.

    The College Board is committed to diversity in the workplace and is an Equal Opportunity Employer. The College Board participates in E-Verify, a service of DHS and SSA, where required. Please understand that only qualified applicants will be contacted.

    To Apply

    Click here to apply for this position https://careers.collegeboard.org/job/1984439

  • 21 Feb 2020 3:29 PM | Mindy Schaffer

    The Office of Student Financial Assistance is also responsible for counseling students and parents on their options for making a CUA education affordable and for aiding in the university’s recruitment and retention efforts. The incumbent is a second tier resource to assist counselors in assessing and resolving complex financial aid issues. He/she is responsible for the overall program administration of one or more institutional and or federal aid programs or processes. He or she manages a predefined caseload of undergraduate and graduate financial aid applicants and recipients and ensures that the information provided to students is in compliance with Federal, State and university policies and regulations. 

    Counsels students/families on the availability and types of financial aid, eligibility, application procedures, the aid delivery process, cost and the requirements necessary to insure that financial aid funds are disbursed. Works with the Office of Student Financial Assistance team to meet objectives and to achieve long-range goals within the FA budget. Prepare reports as necessary. Provide excellent customer service.


    • Responsible for the overall program administration of one or more institutional and or federal aid programs or processes. Keep abreast of all financial aid Policies and Procedures.
    • Reviews existing policies and procedures for area(s) of responsibility to assure compliance with relevant regulations and when appropriate proposes recommendations for policy changes and procedural improvements. 
    • Team Leader for counselors within unit and act as lead or senior to other Financial Aid Counselors. Identify training needs with Senior Management. Assist with orienting and training of new Counselors. 
    • Manage a predefined case load of undergraduate and graduate financial aid applicants and recipients.
    • Advise and counsel undergraduate and graduate students/families on the availability and types of financial aid, eligibility, application procedures, the aid delivery process, cost and the requirements necessary to insure that financial aid funds are transferred to student accounts.
    • Provide excellent customer service. Answers financial aid questions, inquiries or requests from students, parents, or guardians in person or in writing.
    • Evaluates unusual/mitigating circumstances documentation or appeal information provided by the student and or parent; exercises professional judgment by making adjustment or revisions to cost, contributions, need or dependency status, SAP status, as exceptions to the prescribed process/policy.
    • Analyze various system generated reports such as Enrollment Credit Audit, Authorization and Disbursement report, Over-award audit, to verify continued compliance and eligibility of students receiving aid under federal, state and institutional guidelines; notifies students of changes in eligibility of awards and alternatives to amend situation.

     

    Bachelor’s degree and a minimum of one (2) years of experience (student work, work study or internship experience included) in student personnel administration, preferably in financial aid or college admissions.

    In lieu of Bachelor’s degree, a High School diploma/G.E.D. equivalent and five (5) years of experience in financial aid office in higher ed. will be considered. Experience must include work with a student population. Working knowledge of Title IV regulations and federal financial aid needs analysis is strongly preferred. Working knowledge of COD, EdConnect, NSLDS is preferred.

    Experience with public speaking to include presentations is preferred. Working knowledge of Microsoft Word and Excel. Experience using a student information system (PeopleSoft preferred) is required.

     

    • Ability to individualize information to the particular needs and situation of the student/parent.
    • Strong interpersonal and organizational skills.
    • Positive, proactive, highly motivated, flexible.
    • Able to work as a team member and work across many teams.
    • Experience interfacing with clients and customers at varying levels and handling sensitive issues.
    • Demonstrated high level of analytical and problem solving skills.
    • Ability to provide ongoing functional support for areas of responsibility: analyze and correct problems
    • Ability to translate technical financial aid concepts into non-technical terms.
    • Proficiency in establishing and enforcing standards.
    • Excellent verbal and written communication skills with an ability to develop and deliver effective presentations.
    • Ability to apply financial aid program knowledge to advise customers.
    • Familiarity with modern office equipment, including multi-line telephones, fax and copy machines, and computers.
    • Ability to advise customers of changes in policies and procedures.
    • Ability to manage multiple projects and priorities concurrently.
    • Detail oriented.

    Job ID 2019-8802

    Category Staff Position Type Regular Full-Time 

    Department Description Financial Aid

    Apply online:

    https://staff-cua.icims.com/jobs/8802/sr.-financial-aid-counselor/job 

     


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