Log in

JOB POSTINGS

Welcome to the Job Postings Forum, the place for Tri-State members to explore job opportunities within the region and share news of job vacancies. 

Job seekers: Scroll the list of Job Postings below to view current opportunities.

Hiring managers: Login through the membership portal and click the "Add Post" button to submit a new job posting.

In the Subject line, include

(1) the name of your institution and

(2) the job title.


Copy and paste the details of the job announcement into the Body section. Be sure to include the following information as members are typically interested in viewing: 

  • Job Title
  • Hiring Institution/Agency
  • Web address or link to employer's website
  • Salary range
  • Location
  • Application Deadline
  • Description
  • Desired Qualifications
  • Instructions for job applicants
  • Contact for additional information




<< First  < Prev   1   2   3   Next >  Last >> 
  • 21 Feb 2020 3:29 PM | Mindy Schaffer

    The Office of Student Financial Assistance is also responsible for counseling students and parents on their options for making a CUA education affordable and for aiding in the university’s recruitment and retention efforts. The incumbent is a second tier resource to assist counselors in assessing and resolving complex financial aid issues. He/she is responsible for the overall program administration of one or more institutional and or federal aid programs or processes. He or she manages a predefined caseload of undergraduate and graduate financial aid applicants and recipients and ensures that the information provided to students is in compliance with Federal, State and university policies and regulations. 

    Counsels students/families on the availability and types of financial aid, eligibility, application procedures, the aid delivery process, cost and the requirements necessary to insure that financial aid funds are disbursed. Works with the Office of Student Financial Assistance team to meet objectives and to achieve long-range goals within the FA budget. Prepare reports as necessary. Provide excellent customer service.


    • Responsible for the overall program administration of one or more institutional and or federal aid programs or processes. Keep abreast of all financial aid Policies and Procedures.
    • Reviews existing policies and procedures for area(s) of responsibility to assure compliance with relevant regulations and when appropriate proposes recommendations for policy changes and procedural improvements. 
    • Team Leader for counselors within unit and act as lead or senior to other Financial Aid Counselors. Identify training needs with Senior Management. Assist with orienting and training of new Counselors. 
    • Manage a predefined case load of undergraduate and graduate financial aid applicants and recipients.
    • Advise and counsel undergraduate and graduate students/families on the availability and types of financial aid, eligibility, application procedures, the aid delivery process, cost and the requirements necessary to insure that financial aid funds are transferred to student accounts.
    • Provide excellent customer service. Answers financial aid questions, inquiries or requests from students, parents, or guardians in person or in writing.
    • Evaluates unusual/mitigating circumstances documentation or appeal information provided by the student and or parent; exercises professional judgment by making adjustment or revisions to cost, contributions, need or dependency status, SAP status, as exceptions to the prescribed process/policy.
    • Analyze various system generated reports such as Enrollment Credit Audit, Authorization and Disbursement report, Over-award audit, to verify continued compliance and eligibility of students receiving aid under federal, state and institutional guidelines; notifies students of changes in eligibility of awards and alternatives to amend situation.

     

    Bachelor’s degree and a minimum of one (2) years of experience (student work, work study or internship experience included) in student personnel administration, preferably in financial aid or college admissions.

    In lieu of Bachelor’s degree, a High School diploma/G.E.D. equivalent and five (5) years of experience in financial aid office in higher ed. will be considered. Experience must include work with a student population. Working knowledge of Title IV regulations and federal financial aid needs analysis is strongly preferred. Working knowledge of COD, EdConnect, NSLDS is preferred.

    Experience with public speaking to include presentations is preferred. Working knowledge of Microsoft Word and Excel. Experience using a student information system (PeopleSoft preferred) is required.

     

    • Ability to individualize information to the particular needs and situation of the student/parent.
    • Strong interpersonal and organizational skills.
    • Positive, proactive, highly motivated, flexible.
    • Able to work as a team member and work across many teams.
    • Experience interfacing with clients and customers at varying levels and handling sensitive issues.
    • Demonstrated high level of analytical and problem solving skills.
    • Ability to provide ongoing functional support for areas of responsibility: analyze and correct problems
    • Ability to translate technical financial aid concepts into non-technical terms.
    • Proficiency in establishing and enforcing standards.
    • Excellent verbal and written communication skills with an ability to develop and deliver effective presentations.
    • Ability to apply financial aid program knowledge to advise customers.
    • Familiarity with modern office equipment, including multi-line telephones, fax and copy machines, and computers.
    • Ability to advise customers of changes in policies and procedures.
    • Ability to manage multiple projects and priorities concurrently.
    • Detail oriented.

    Job ID 2019-8802

    Category Staff Position Type Regular Full-Time 

    Department Description Financial Aid

    Apply online:

    https://staff-cua.icims.com/jobs/8802/sr.-financial-aid-counselor/job 

     


  • 18 Feb 2020 10:09 AM | Keia Brown (Administrator)

    The University of Maryland, Baltimore County (UMBC) is seeking a Student Services Coordinator for the Office of Financial Aid and Scholarships. Reporting to the Assistant Director of Financial Aid and working closely with the management and counseling staff, the incumbent will be responsible for the coordination of the front office operations.

    Specific duties include:

    • Supervising and managing the reception area of the Office of Financial Aid and Scholarships (OFAS)

    • Hiring, training and overseeing the daily work of at least one dozen student front office staff

    • Providing administrative support to the Assistant Director for the Maryland Higher Education Commission’s State Aid Programs

    • Managing the document imaging process, phone and e-mail responses

    • Maintaining and reporting information collected from the student tracking system and making suggestions for ways to enhance our customer service including online materials, communications and data collection and analysis

    • Coordinating the inventory and distribution of financial aid and scholarship materials and other publications

    • Serving as a liaison to offices across campus that impact our service to families at UMBC

    • Representing OFAS by presenting financial aid information at student/parent orientations and other on-and-off campus events

    • Performing other duties as assigned.


    This position requires a Bachelor's Degree, two years of related experience in customer service and/or higher education and one year of experience with federal and/or state financial aid programs. Preferred qualifications are: strong verbal and written communications skills, commitment to exemplary customer service, supervisory experience and experience with Peoplesoft and document imaging. Note: A background check will be required.

    Starting salary is commensurate with qualifications and experience. This is a full time position and includes full university benefits.

    For best consideration, submit a cover letter, resume and contact information for three professional references by February 21, 2020 (applications will be accepted until the position is filled) to: http://listings.umbc.edu/cw/en-us/job/493172?lApplicationSubSourceID=11424

    UMBC is EOE/AA.



  • 24 Jan 2020 2:59 PM | Michael Ferby

    Montgomery College, Germantown and Rockville Campuses, has an immediate need for three Full-Time Financial Aid Assistants. This position greatly impact student enrollment and retention and is the first point of contact for students and their family representatives through in-person, phone or email conversations.

    The work schedule is Monday through Friday, 8:30am – 5pm with occasional nights and weekends required during peak seasons. This position is bargaining, non-exempt, Grade 21. *For non-exempt positions, you are not eligible to work a secondary job at Montgomery College.

    Montgomery College is a public, fully accredited, open admission institution. Led by President DeRionne P. Pollard, Ph.D., Montgomery College is dedicated to student success and widely recognized for the quality and scope of its academic programs.  Do you want to join us in our mission of providing an exceptional education and fostering student success? The faculty and staff of MC are integral to our continued excellence. We are looking for dedicated professionals for opportunities throughout the College.

    Job Description

    Duties include but are not limited to:

    ·         Operates as principal point of contact, responding to inquiries regarding financial aid.

    ·         Provide informational support to the other administrative areas of the college including but not limited to academics, student services, Admissions and Enrollment Services, Assessment Centers, Business Services and Counseling and Advising.

    ·         Provide back-up for the Welcome Centers and assist at financial aid and enrollment-focused events as needed.

    ·         Assist students and parents with understanding each step of the financial aid process; triage, troubleshoot; make appointments and referrals as needed.

    ·         Provide program support and document processing by evaluating, and verifying incoming documents for completeness and accuracy according to established Federal, State, and College eligibility requirements.

    ·         Analyze student inquiries by determining solutions, and directing students with proper action steps.

    ·         Anticipate and define student problems, troubleshoot issues, and recommend procedures to improve organizational performance.

    ·         Supervise and train student employees on Family Educational Rights Privacy Act (FERPA) policy and financial aid software processing system and imaging system.

    ·         Other duties as assigned

    Required Qualifications:

    • High School diploma or G.E.D.
    • One year of experience in student financial aid.
    • Eligible applicants must currently be authorized to work in the United States and not require employer visa sponsorship.

    Preferred Qualifications:

    ·         General knowledge of student services area, such as Admissions, Registration, Business Office, Counseling and Advising, including FERPA and student confidentiality.

    ·         Proficient in Microsoft Office and Excel with the ability to merge documents.

    ·         Experience analyzing data with attention to detail.

    ·         Experience with Banner Financial Aid Student Information System Software.

    Additional Job Description

    Application Process:

    ·         Apply online at http://www.montgomerycollege.edu/employment

    ·         Online applications must be received by February 7, 2020.

    As a condition of employment, the following are required at the time of hire:

    ·         Successful completion of a background check.

    ·         Participation in a retirement plan.

    Our benefits package includes: generous paid vacation, sick, paid holidays, medical, dental, vision, group legal benefits, professional development, retirement plan, educational assistance, tuition waiver for employee and dependents, wellness programming including onsite gyms, pools and classes. 

  • 21 Jan 2020 12:00 AM | Horace Burrell

    Montgomery College, Takoma Park/Silver Spring Campus, has an immediate need for a full-time Financial Aid Outreach CounselorWe are willing to consider a candidate at the trainee level for this position. The position requires bilingual skills (Spanish preferred). The main work schedule is Monday through Friday, 8:30am – 5pm with some evening and offsite events during the Academic Year. This position is non-bargaining, non-exempt, Grade 27. For non-exempt positions, you are not eligible to work a secondary job at Montgomery College.

    Financial Aid Counselors greatly impact student enrollment and retention. Determining student eligibility and awarding financial aid directly influences student’s ability to matriculate and maintain enrollment.

    Job Description

    • Manage a financial aid program and/or a financial aid process including the verification, awarding, and report processing.
    • Coordinate and conduct financial aid outreach services and requests. Maintain financial aid outreach calendar
    • Write, design, and conduct financial aid presentations and workshops in English and Spanish to students and family representatives at middle schools, high schools, community organizations and Montgomery College (MC) events.
    • Plan and execute specials Initiatives and events for the Office of Student Financial Aid
    • Create and manage social media content for the Office of Student Financial Aid.
    • Manage a caseload of student files for awarding. Reviews, verifies and analyzes financial aid applications and supporting documentation to determine a students’ eligibility. Authorizes student file awarding.
    • Counsel and educate students, their families, and the community on federal, state, and institutional financial aid programs. Advise them on the regulations and procedures for applying for financial aid from various agencies.
    • Manage cyclical reports for appropriate changes, adjustments and/or corrections to the student's data.
    • Exercise professional judgement to reevaluate student eligibility for federal student financial aid.
    • Maintain thorough knowledge of federal and state financial aid programs, and state and institutional policies. Understand the relation of federal regulations to Montgomery College Policy and Procedure.
    • Use comprehensive knowledge of applicable laws and regulations, including Title IV, to interpret rules and regulations as needed.

    Required Qualifications:

    • Bachelor’s degree in Counseling, Education, Business Administration, or a related field.
    • Five (5) years of experience in a financial aid office.
    • Bilingual (Spanish preferred)
    • Comprehensive knowledge of current Student Financial Aid Office policies and procedures, state and federal financial aid regulations and policies, and institutional policies governing financial aid.
    • Comprehensive knowledge of one or more of the following programs: loans, work study, scholarships or other federal or state programs and ability to perform needs analysis and prepare aid packages for students.
    • Knowledge of institutional rules, guidelines, procedures, and practices, and of modern office procedures and practices as applied to the operations of a financial aid office.
    • Thorough knowledge of customer service techniques for public contact.
    • Skill in interpersonal relations (including serving a diverse community) with ability to effectively communicate, verbally and in writing, and work effectively with others within and outside of the institution.
    • Skill in the use of student financial aid data management systems and computer applications including Microsoft Office Suite software appropriate for the duties assigned.
    • Eligible applicants must currently be authorized to work in the United States and not require employer visa sponsorship

    Preferred Qualifications:

    • Bilingual: write, create, and conduct financial aid presentations and workshops in English and Spanish.
    • General knowledge of student services area, such as Admissions, Registration, Business Office, Counseling and Advising, including FERPA and student confidentiality.
    • Experience with Banner Financial Aid Student Information System Software.
    • Experience with Document Imaging.

    Additional Details: 

    Application Process: Apply online at www.montgomerycollege.edu/employment

    Online applications must be received by February 21, 2020

    As a condition of employment, the following are required at the time of hire:
       1.
    Successful completion of a background check.

       2. Participation in a retirement plan.

    Our benefits package includes: generous paid vacation, sick, paid holidays, medical, dental, vision, group legal benefits, professional development, retirement plan, educational assistance, tuition waiver for employee and dependents, wellness programming including onsite gyms, pools and classes. 


  • 14 Jan 2020 1:09 PM | Keia Brown (Administrator)

    Location: Office of Financial Aid and Scholarships

    Position: Full Time/Regular/ Exempt

    Responsibilities: The Financial Aid Counselor provides guidance to students and parents regarding federal, State and institutional aid options. The Counselor is responsible for processing financial aid records and determining student eligibility.

    The incumbent is responsible for counseling and advising current and prospective students and their families on the federal, state, and institutional financial aid programs, and assisting with the removal of barriers to receive educational funding.  With a student centered focus, the Counselor provides information on policies, procedures, and eligibility of financial aid programs. 

    Specific duties include: analyze and process student financial aid records including federal verification, certification of loans, awarding grants, evaluating/reviewing student files, and reconciling student accounts; participate in orientation programs, outreach and awareness events on and off campus; act as the lead for one or more financial aid programs; and perform other duties as assigned.

    Required Minimum Qualifications: Bachelors's Degree 

    Preferred Qualifications: Strong interpersonal skills and an ability to adapt to a fast paced environment are important, as well as a commitment to customer service.

    A background check will be required. 

    Upload a cover letter, resume and contact information for three professional references. 

    For best consideration submit application materials by January 15, 2020 (applications will be accepted until the position is filled). 

    Apply: https://listings.umbc.edu/cw/en-us/job/493138/financial-aid-counselor

  • 14 Jan 2020 12:18 PM | Danette Burgess (Administrator)

    Financial Aid Counselor (5392)

    Apply now »

    Date: Jan 9, 2020

    Location: Washington, DC, US, 20016

    Company: American University

    Summary/Objective

    This position is an integral part of the university’s financial aid office. The incumbent is responsible for ensuring the highest levels of service to current and prospective students and parents.  The counselor determines the financial aid eligibility of all students and assures compliance with federal and institutional guidelines. Additionally, the counselor advises current students, prospective students, parents, and colleagues regarding federal, state and institutional financial assistance programs.

    Work Environment

    • Financial Aid Counselors report directly to an Assistant Director

    Position Type/Expected Hours of Work

    • 35 hours/week
    • Non-exempt

    Salary Range

    • Commensurate with experience

    Required Education and Experience

    • Bachelor's degree
    • At least one years experience in financial aid counseling in a large volume, multiprogram environment
    • Associate degree and 5 years financial aid working experience can be substituted for the bachelor's degree requirement
    • Excellent verbal and written communication skills 

    Additional Eligibility Qualifications

    • Hiring offers for this position are contingent on successful completion of a background check


     

    Current American University Employees:

    If you are a current full-time or part-time staff member at American University, please log into AsuccessfulU through the myAU portal. Once in AsuccessfulU, please select the Careers tile which will take you to our internal career page. 

     

    Contact Us:

    For more information or assistance with the American University careers site, email theworkline@american.edu.

     

    American University is an equal opportunity, affirmative action institution that operates in compliance with applicable laws and regulations. The university does not discriminate on the basis of race, color, national origin, religion, sex (including pregnancy), age, sexual orientation, disability, marital status, personal appearance, gender identity and expression, family responsibilities, political affiliation, source of income, veteran status, an individual’s genetic information or any other bases under federal or local laws (collectively "Protected Bases") in its programs and activities.


    Nearest Major Market: Washington DC

    Apply now »

    Find similar jobs:


  • 9 Jan 2020 12:37 PM | Mason White

    Salisbury University, a member of the University System of Maryland, is a regionally accredited four-year comprehensive institution offering 58 distinct graduate and undergraduate programs. Located on the historic Eastern Shore, SU's beautiful campus is some 30 miles from the Atlantic beaches and 2.5 hours from Baltimore and Washington, D.C.

    Salisbury University is seeking qualified applicants for the position of Financial Aid Coordinator. 

    Primary Job Duties:  Serves as liaison to various offices on-campus such as the Registrar and University Analysis, Reporting & Assessment to ensure enrollment and financial aid reporting requirements for NSLDS and IPEDS.  Coordinates the Title IV reconciliation process. Counsels students and families regarding the financial aid process; processes federal loan change requests and PLUS loans, and change of enrollment impacts on financial aid packages. Serves as liaison with Foundation and assists with coordination of foundation scholarships.

    Minimum Qualifications:  Three-five years of related experience and a Bachelor’s degree in a Business or related field.

    Must be detail oriented and have excellent interpersonal, customer service, organization and planning, prioritization, problem solving, follow through, time management, and oral and written communication skills.  Also, must be flexible and possess the ability to successfully handle multiple tasks/projects simultaneously and work well under pressure, work independently and in a team-oriented environment.  Proficiency with Microsoft Office Suite is required. 

    Preferred Qualifications:  Accounting or Finance experience preferred. 

    This is a full-time, exempt, State position with a full benefits package.  Salary will be commensurate with experience and qualifications. 

    Applications will be accepted via Salisbury University's Online Employment Application System. Please visit our website http://www.salisbury.edu/hr/careers/ to apply online. See the FAQs of the Online Employment Application System for more information and instructions.  To be considered an applicant, you must apply online and submit a cover letter and resume.  All documents that you wish to provide must be attached to your application in the Online Employment Application System. Please do not send any documents via E-mail.  Three professional references will be requested and required before the final stages of the search. Candidates will be notified prior to references being contacted.


  • 9 Jan 2020 12:05 PM | Melanie Mason (Administrator)

    Institution:

    Stevenson University

    Location:

    Owings Mills, MD

    Category:

    Admin - Financial Aid

    Posted:

    01/09/2020

    Type:

    Full-Time

    Logo

    Associate Director, Financial Aid

    Reporting to the Director of Financial Aid, the Associate Director will join a service-oriented team as a senior member of the financial aid office, and will provide direction and leadership for all customer service interactions. The Associate Director Servers as an authoritative resource with regard to interpretations of federal, state, and institutional regulations. In addition, the Associate Director will serve as the database manager with the Maryland Higher Education Commission. The Associate Director will work closely with the management team to implement financial aid policies, procedures, and initiatives, which support the goals and objectives of the office and the University.


    The Associate Director of Financial Aid will be responsible for assisting with the overall administration and management of the staff that administers all federal Title IV programs, State aid, and University funds. Oversight includes managing student contact and quality customer service on a daily basis. The Associate Director will also participate in collaborative efforts to evaluate and organize office workflow, develop and monitor interdepartmental processes and update office policies and procedures.

    Responsible for the supervision of the day-to-day operations of the office related specifically to service to students. Assists in establishing yearly operational goals. Plans and monitors weekly performance and makes adjustments as needed. Provides leadership and direction for the policies, procedures and operations involved with the awarding and delivery of financial aid and scholarship programs.

    Department: Enrollment Management: Financial Aid

    Education/Experience:
    Bachelors degree plus three years of progressively responsible supervisory experience is required or equivalent combination of education and experience. Masters degree and Ellucian experience preferred.

    Knowledge/Skills/Ability:
    In-depth knowledge of Title IV programs and federal and state regulations.

    Knowledge of integrated financial aid systems is required Ellucian/Colleague preferred.

    Proficient with Microsoft Office,

    Must be organized, detail oriented, able to multi-task and work independently.

    Accuracy and attention to detail are imperative.

    Ability to collaborate with others and exercise sensitivity to matters of confidentiality.

    Excellent oral and written communication skills are required.

    Commitment to student service.

    Ability to work evenings and weekends as needed.

    Ability to travel between campuses.

    Physical Requirements:
    Light work: exerting up to 20 pounds of force occasionally and/or negligible amount of force to constantly to move objects. Position requires sitting for long periods of time in front of a computer, and may require additional hours during peak times. Sedentary work. Keyboarding, talking, hearing, repetitive motions. Close visual acuity. Not substantially exposed to adverse environmental conditions.

    Essential Functions:
    Oversee all areas of the office that promote the delivery of student-centered services and excellent customer service.

    Manage all counseling efforts and communication strategies for the office.

    Oversee the Satisfactory Academic Progress program, communications, and appeals process. Adjudicate student appeals due to academic progress issues.

    Independently develop and implement new program initiatives and develops and maintains appropriate quality control programs to ensure effective program operations.

    Ensure timely, effective service to students, families, and other constituencies on financial aid matters.

    Coordinate accurate and timely preparing and filing of required state, federal, institutional, and other external reports.

    Perform need analysis and make awards.

    Research and resolve procedural problems related to financial aid awarding, working collaboratively with all constituencies.

    Supervise directly and indirectly, a staff including assigning and maintaining work schedules, staff training and mentoring, conducting performance evaluations, and oversight with all customer service staff. Primary staff responsibilities include: Maryland Higher Education Commission, University Endowed Scholarships, Federal Work-Study, Satisfactory Academic Progress, Professional Judgment, and Financial Aid Counseling.

    Coordinate accurate and timely preparing and filing of required state, federal, institutional, and other external reports.

    Effectively and efficiently manages the private loan program

    Monitor reconciliation for aid programs.

    Evaluate mitigating circumstance documentation provided by the student; exercises judgment by making adjustments or revisions to contribution, need or dependency status.

    Prepare and present information regarding financial aid to various on- and off-campus groups.

    Share a student case load in processing aid.

    Collaborate effectively with University departments to actively support student recruitment and retention.

    Analyze various system generated reports such as grades and enrollment status to verify compliance and eligibility of students receiving aid under federal and institutional guidelines.

    Verify the work of the staff for accuracy, proper work methods, techniques, and compliance with applicable standards and specifications.

    Stay current of federal Title IV regulations.

    Responsible for staff training, development and performance reviews

    Reports To: Director, Financial Aid

    Work Location: Owings Mills

    Position Category: Staff

    Position Type:

    Months/Year: 12

    Hrs/Week: 40

    FLSA: Exempt

    Close Date:

    Open Until Filled: No

    To be considered for this position please visit our web site and apply on line at the following link: stevenson.peopleadmin.com

  • 5 Dec 2019 11:16 AM | Kyle Carite

    Financial Aid Counselor

    Office of Financial Aid

    Exempt, Regular, 100%-Time, Pay Grade 1.1

    University of Maryland University College (UMUC) seeks a Financial Aid Counselor in the Office of Financial Aid. Reporting to the Assistant Director, the Financial Aid Counselor will evaluate financial aid applicants and determine financial aid eligibility in accordance with state, federal and institutional policies governing financial aid. Occasional travel between local UMUC locations may be required.

    Must be able to meet and maintain access requirements for secure federal and/or state websites, such as the National Student Loan Data System (NSLDS). Individuals cannot currently be in default on a student loan.

    SPECIFIC RESPONSIBILITIES INCLUDE: 

    • Provide comprehensive counseling to students regarding financial aid eligibility through in-person, phone and email conversations.
    • Work extensively on various special projects for loan proration, Pell grant adjustments, unusual enrollment history and working authorization/failure reports to ensure compliance.
    • Develop and utilize knowledge of UMUC's verification process to make professional judgment decisions regarding student cases and files.
    • Create computerized reports, merge and evaluate complex data from multiple sources, change award amounts, maintain statistical data and generate communications to students.
    • Participate in student recruitment and retention activities including attending open house events, information sessions, and other events as requested to offer guidance to prospective student staff.
    • Serve as a rotating member of the Satisfactory Academic Progress and Professional judgment Committee.
    • Develop and maintain current knowledge of Federal Title IV regulations pertaining to financial aid.
    • Participate in training and professional development activities as appropriate.
    • Other job-related duties as assigned.

    REQUIRED EDUCATION AND EXPERIENCE:

    • Bachelor’s degree required from an accredited institution of higher learning and a minimum of one (1) year of professional experience in higher education, accounting, business or customer service.
    • Ability to work with detailed, factual information from a variety of sources.
    • Excellent interpersonal, verbal and written communication skills.
    • Demonstrated experience with computerized office systems including, but no limited to, Microsoft Office applications such as Word, Excel and PowerPoint.
    • Demonstrated ability to prioritize and manage multiple administrative tasks with minimal oversight.
    • Demonstrated experience providing customer service in a timely and proficient manner.

    PREFERRED EDUCATION AND EXPERIENCE:

    • Prior financial aid experience preferred and functional experience with PeopleSoft and/or SalesForce desired.

    POSITION AVAILABLE IMMEDIATELY & WILL REMAIN OPEN UNTIL FILLED

    SALARY COMMENSURATE WITH EXPERIENCE

    https://umuc.wd1.myworkdayjobs.com/UMUC_Careers/job/North-America-Largo-MD/Financial-Aid-Counselor_10010149

  • 2 Dec 2019 9:54 AM | Kyle Carite

    Assistant Director, Student Tuition Planning
    Exempt, Regular, Full-Time, Pay 1.4

    University of Maryland Global Campus (UMGC) seeks an Assistant Director of Student Tuition Planning. The Assistant Director will assist in the day-to-day operation of the high-volume Student Resources unit, which manages all contact regarding financial questions at the university. The Assistant Director will manage a team of Tuition Coordinators and will be a member of the Student Tuition Planning departmental management team. Responsibilities include ensuring quality customer service and delivery of student aid to prospective and current students and assuring compliance with federal, state and institutional guidelines for all payment types. The assistant director role serves as the primary front-line manager for the student resources unit and must develop strong content knowledge in all UMGC payment methods to support the team.

    SPECIFIC RESPONSIBILITIES INCLUDE:

    • Supervise the day to day operation and management of the Student Tuition Planning unit including but not limited to monitoring call volume, chat volume, e-mail volume and other methods of student communication.
    • Maintain current knowledge on all UMGC payment methods and options.
    • Supervise a team of tuition coordinators including day to day planning, assigning and directing work; appraising performance; addressing complaints and resolving problems.    
    • Monitor and regularly report on established performance levels, staff productivity, and quality assurance. 
    • Work closely with the Student Tuition Planning management team to foster excellent customer service, compliance with regulations, and accuracy in financial discussions.
    • Establish partnerships with other UMGC Departments to ensure initiatives and efforts are aligned with the purpose of creating a consistent student experience.
    • Advise students, parents and colleagues regarding federal, state and institutional financial assistance programs including; Federal Financial Aid, Veterans Benefits, Military Tuition Assistance, Payment Plans, and other payment methods.
    • Works closely with other campus offices and outside constituencies to resolve financial based student issues.     
    • Performs other job-related duties as assigned

    JOB SPECIFIC REQUIREMENTS:

    • Employees are required to work university commencement
    • Employees may be required to work evening, weekend and holiday hours based on business need
    • Employees are required to work all or part of the university holiday break and other observed Federal and university holidays.

    REQUIRED EDUCATION AND EXPERIENCE:

    • Bachelor’s degree from an accredited institution of higher learning
    • One to three years of experience in a financial based role in higher education at an advisor/counselor level or above.

    PREFERRED EDUCATION AND EXPERIENCE:

    • Master's degree from an accredited institution of higher learning
    • Experience in a call center or a large service delivery organization is desired

    POSITION AVAILABLE IMMEDIATELY & WILL REMAIN OPEN UNTIL FILLED

    SALARY COMMENSURATE WITH EXPERIENCE

    https://umuc.wd1.myworkdayjobs.com/UMUC_Careers/job/North-America-Largo-MD/Assistant-Director--Student-Tuition-Planning_10010069


<< First  < Prev   1   2   3   Next >  Last >> 
Powered by Wild Apricot Membership Software