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JOB POSTINGS

Welcome to the Job Postings Forum, the place for Tri-State members to explore job opportunities within the region and share news of job vacancies. 

Job seekers: Scroll the list of Job Postings below to view current opportunities.

Hiring managers: Login through the membership portal and click the "Add Post" button to submit a new job posting.

In the Subject line, include

(1) the name of your institution and

(2) the job title.


Copy and paste the details of the job announcement into the Body section. Be sure to include the following information as members are typically interested in viewing: 

  • Job Title
  • Hiring Institution/Agency
  • Web address or link to employer's website
  • Salary range
  • Location
  • Application Deadline
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  • Desired Qualifications
  • Instructions for job applicants
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  • 5 Dec 2019 11:16 AM | Kyle Carite

    Financial Aid Counselor

    Office of Financial Aid

    Exempt, Regular, 100%-Time, Pay Grade 1.1

    University of Maryland University College (UMUC) seeks a Financial Aid Counselor in the Office of Financial Aid. Reporting to the Assistant Director, the Financial Aid Counselor will evaluate financial aid applicants and determine financial aid eligibility in accordance with state, federal and institutional policies governing financial aid. Occasional travel between local UMUC locations may be required.

    Must be able to meet and maintain access requirements for secure federal and/or state websites, such as the National Student Loan Data System (NSLDS). Individuals cannot currently be in default on a student loan.

    SPECIFIC RESPONSIBILITIES INCLUDE: 

    • Provide comprehensive counseling to students regarding financial aid eligibility through in-person, phone and email conversations.
    • Work extensively on various special projects for loan proration, Pell grant adjustments, unusual enrollment history and working authorization/failure reports to ensure compliance.
    • Develop and utilize knowledge of UMUC's verification process to make professional judgment decisions regarding student cases and files.
    • Create computerized reports, merge and evaluate complex data from multiple sources, change award amounts, maintain statistical data and generate communications to students.
    • Participate in student recruitment and retention activities including attending open house events, information sessions, and other events as requested to offer guidance to prospective student staff.
    • Serve as a rotating member of the Satisfactory Academic Progress and Professional judgment Committee.
    • Develop and maintain current knowledge of Federal Title IV regulations pertaining to financial aid.
    • Participate in training and professional development activities as appropriate.
    • Other job-related duties as assigned.

    REQUIRED EDUCATION AND EXPERIENCE:

    • Bachelor’s degree required from an accredited institution of higher learning and a minimum of one (1) year of professional experience in higher education, accounting, business or customer service.
    • Ability to work with detailed, factual information from a variety of sources.
    • Excellent interpersonal, verbal and written communication skills.
    • Demonstrated experience with computerized office systems including, but no limited to, Microsoft Office applications such as Word, Excel and PowerPoint.
    • Demonstrated ability to prioritize and manage multiple administrative tasks with minimal oversight.
    • Demonstrated experience providing customer service in a timely and proficient manner.

    PREFERRED EDUCATION AND EXPERIENCE:

    • Prior financial aid experience preferred and functional experience with PeopleSoft and/or SalesForce desired.

    POSITION AVAILABLE IMMEDIATELY & WILL REMAIN OPEN UNTIL FILLED

    SALARY COMMENSURATE WITH EXPERIENCE

    https://umuc.wd1.myworkdayjobs.com/UMUC_Careers/job/North-America-Largo-MD/Financial-Aid-Counselor_10010149

  • 2 Dec 2019 9:54 AM | Kyle Carite

    Assistant Director, Student Tuition Planning
    Exempt, Regular, Full-Time, Pay 1.4

    University of Maryland Global Campus (UMGC) seeks an Assistant Director of Student Tuition Planning. The Assistant Director will assist in the day-to-day operation of the high-volume Student Resources unit, which manages all contact regarding financial questions at the university. The Assistant Director will manage a team of Tuition Coordinators and will be a member of the Student Tuition Planning departmental management team. Responsibilities include ensuring quality customer service and delivery of student aid to prospective and current students and assuring compliance with federal, state and institutional guidelines for all payment types. The assistant director role serves as the primary front-line manager for the student resources unit and must develop strong content knowledge in all UMGC payment methods to support the team.

    SPECIFIC RESPONSIBILITIES INCLUDE:

    • Supervise the day to day operation and management of the Student Tuition Planning unit including but not limited to monitoring call volume, chat volume, e-mail volume and other methods of student communication.
    • Maintain current knowledge on all UMGC payment methods and options.
    • Supervise a team of tuition coordinators including day to day planning, assigning and directing work; appraising performance; addressing complaints and resolving problems.    
    • Monitor and regularly report on established performance levels, staff productivity, and quality assurance. 
    • Work closely with the Student Tuition Planning management team to foster excellent customer service, compliance with regulations, and accuracy in financial discussions.
    • Establish partnerships with other UMGC Departments to ensure initiatives and efforts are aligned with the purpose of creating a consistent student experience.
    • Advise students, parents and colleagues regarding federal, state and institutional financial assistance programs including; Federal Financial Aid, Veterans Benefits, Military Tuition Assistance, Payment Plans, and other payment methods.
    • Works closely with other campus offices and outside constituencies to resolve financial based student issues.     
    • Performs other job-related duties as assigned

    JOB SPECIFIC REQUIREMENTS:

    • Employees are required to work university commencement
    • Employees may be required to work evening, weekend and holiday hours based on business need
    • Employees are required to work all or part of the university holiday break and other observed Federal and university holidays.

    REQUIRED EDUCATION AND EXPERIENCE:

    • Bachelor’s degree from an accredited institution of higher learning
    • One to three years of experience in a financial based role in higher education at an advisor/counselor level or above.

    PREFERRED EDUCATION AND EXPERIENCE:

    • Master's degree from an accredited institution of higher learning
    • Experience in a call center or a large service delivery organization is desired

    POSITION AVAILABLE IMMEDIATELY & WILL REMAIN OPEN UNTIL FILLED

    SALARY COMMENSURATE WITH EXPERIENCE

    https://umuc.wd1.myworkdayjobs.com/UMUC_Careers/job/North-America-Largo-MD/Assistant-Director--Student-Tuition-Planning_10010069


  • 2 Dec 2019 9:52 AM | Kyle Carite

    Associate Director, Student Tuition Planning
    Exempt, Regular, Full-Time, Pay Grade 2.2

    University of Maryland Global Campus (UMGC) seeks an Associate Director of Student Tuition Planning. The Associate Director will assist in the day-to-day operation of the high-volume Student Resources unit, which manages all contact regarding financial questions at the university. The Associate Director will manage a team of Senior Tuition Coordinators and will be a member of the Student Tuition Planning departmental management team, as well as the point person for the Senior Tuition Coordinators escalation management process. Responsibilities include ensuring quality customer service and delivery of student aid to prospective and current students and assuring compliance with federal, state and institutional guidelines for all payment types. The Associate Director role serves as the primary front-line manager for the student resources unit and must develop strong content knowledge in all UMGC payment methods to support the team.
     

    SPECIFIC RESPONSIBILITIES INCLUDE:

    • Supervise the day to day operation and management of the Student Tuition Planning unit including but not limited to monitoring call volume, chat volume, e-mail volume and other methods of student communication.
    • Maintain current knowledge on all UMGC payment methods and options.
    • Supervise a team of Senior Tuition Coordinators including day to day escalation management, workforce planning and management, appraising performance; addressing complaints and resolving problems.    
    • Monitor and regularly report on established performance levels, staff productivity, and quality assurance. 
    • Work closely with the Student Tuition Planning management team to foster excellent customer service, compliance with regulations, and accuracy in financial discussions.
    • Establish partnerships with other UMGC Departments to ensure initiatives and efforts are aligned with the purpose of creating a consistent student experience.
    • Advise students, parents and colleagues regarding federal, state and institutional financial assistance programs including; Federal Financial Aid, Veterans Benefits, Military Tuition Assistance, Payment Plans, and other payment methods.
    • Works closely with other campus offices and outside constituencies to resolve financial based student issues.     
    • Performs other job-related duties as assigned
       

    JOB SPECIFIC REQUIREMENTS:

    • Employees are required to work university commencement
    • Employees may be required to work evening, weekend and holiday hours based on business need
    • Employees are required to work all or part of the university holiday break and other observed Federal and university holidays

    REQUIRED EDUCATION AND EXPERIENCE:

    • Bachelor’s degree from an accredit institution of higher learning
    • Three to five years of experience in a financial based role in higher education at an advisor/counselor level or above and one (1) year of managerial experience

    PREFERRED EDUCATION AND SKILLS:

    • Master’s degree from an accredit institution of higher learning preferred
    • Experience in a call center or a large service delivery organization is desired

    POSITION AVAILABLE IMMEDIATELY & WILL REMAIN OPEN UNTIL FILLED

    SALARY COMMENSURATE WITH EXPERIENCE

    https://umuc.wd1.myworkdayjobs.com/UMUC_Careers/job/North-America-Largo-MD/Associate-Director--Tuition-Planning_10010068

  • 19 Nov 2019 4:54 PM | Keia Brown (Administrator)

    The University of Maryland, Baltimore County (UMBC) is seeking an Assistant Director for the Office of Financial Aid and Scholarships. As a member of the management team the Assistant Director provides insight and recommendations based on the needs of our student and parent visitors. The Assistant Director is a high visibility role, providing counseling to visitors and presenting to students and parents at on and off campus events. Further, the Assistant Director is the office's program manager and our staff's resource for all aid programs offered by the Maryland Higher Education Commission.

    Specific duties include:

    • Oversee all aspects of customer service to students, parents and visitors. Work collaboratively with their staff to monitor trends; offer recommendations for procedural changes or communication enhancements based on trends.
    • Supervise one full-time employee and indirectly supervise approximately 12 student employees who provide direct customer service.
    • Manage the State Aid Programs through Maryland Higher Education Commission, including determining eligibility, reconciling and problem solving.
    • Coordinate all written correspondence and materials including our office website, communications to students and parents. 
    • Counsel students and parents; provide on and off campus financial aid presentations for current and prospective students.
    • Perform other duties as assigned.

    This position requires a Bachelor's Degree (Master’s preferred), two years of experience in higher education and one year of supervisory experience. Preferred qualifications:  two years of experience in federal, state and/or institutional financial aid programs, strong verbal and written communications skills, familiarity with the State Aid Programs offered by the Maryland Higher Education Commission, commitment to customer service and experience with PeopleSoft and document imaging.

    Starting salary is commensurate with qualifications and experience. This is a full time position and includes full university benefits.

    For best consideration, submit a cover letter, resume and contact information for three professional references by November 29, 2019 (applications will be accepted until the position is filled) to: http://listings.umbc.edu/cw/en-us/job/493098?lApplicationSubSourceID=11432

     

  • 14 Nov 2019 10:51 PM | Tisa Silver Canady (Administrator)

    Associate Director of Financial Aid, Program Administration and Compliance

    About Howard Community College:

    Howard Community College (HCC) is an exciting place to work, learn, and grow! HCC has been awarded the distinction as a "Great College to Work for" since 2009 from The Chronicle of Higher Education.

    Howard Community College values diversity among its faculty, staff and student population. We are an innovative institution that is committed to responding to the ever-changing needs and interests of a diverse and dynamic community. No matter where you want to go in your career, you can get there from here!

    Job Description

    GENERAL RESPONSIBILITIES

    Responsible for ensuring adherence to federal, state, and institutional financial aid and scholarship programs. Manages and oversees compliant administration of federal aid programs, state aid programs, institutional grant and scholarship programs and outside aid. Reconciles aid programs and internal and external reporting, including the annual IPEDs/FAIS report.  Responsible for compiling the aid applicant grid and program summary for the FISAP.

    Ensures policies and procedures are compliant with federal and state laws and regulations and MOU requirements, and program administration is compliant with these policies.  Collaborates closely with the Destination Point Administrator for COD processing for reconciliation of the federal programs and resolving student issues.

    Supervise the Assistant Director of Scholarships and the Assistant Director responsible for loan program administration, and is accountable for the effective, efficient, and compliant administration of these programs. Coordinates with Student Accounts for compliant disbursement of all aid funds, and is accountable for the federal reconciliation of the Pell and Loan programs, compliant administration of federal R2T4 calculations, and the reconciliation of the state aid programs.   The Associate Director of Financial Aid, Program Administration and Compliance, along with the director, will be a direct contact for the annual A133 auditors and the annual Maryland State auditors.

    WORK PERFORMED  

    • In collaboration with the director, develops and maintains policies for compliant administration of the federal, state, HCCEF and institutional aid programs.   Develops procedures for administering programs compliant with policy
    • Reconciles federal, state, HCCEF, and institutional aid programs
    • Reviews and resolves over-awards.  Ensures effective procedures are in place to prevent over-awards and establishes safety nets are in place to identify and resolve issues in a timely manner
    • Administers all Maryland State award programs, as appropriate via MDCAPs and rosters, and submits all state reports accurately and in a timely manner
    • Prepares the office for the annual A133 and Maryland State audits and serves as the primary contact for the auditors in addition to the director
    • Approves all aid for disbursement via the FATR process
    • Oversees the management of entrance and exit loan interviews in accordance with federal regulations and keeps abreast of the latest methods of delivery
    • Oversees management of the default prevention program and the vendor partner to ensure that the college is supporting borrowers in repayment effectively and minimizing defaults
    • Oversees compliant administration of federal loan programs and federal grant programs
    • Oversees compliant administration of HCCEF scholarship programs
    • Assists the director with strategic planning and budgeting processes
    • Collaborates with the director to set up and implement the Colleague System for each new academic year
    • Responsible for testing new patches and updates to Colleague software for the Financial Aid Module
    • Oversees all aspects of the Financial Aid Service's operations and leadership in the director's absence
    • Collaborates as appropriate with the other associate directors with ongoing in-house staff training program and new staff training and assists the director with the development of broader professional training
    • Assists the director with providing training and/or updates to other college units regarding changes to federal and state laws, regulations and programs as appropriate

    SUPERVISION

    Reports directly to the Director of Financial Aid Services.  Responsible for the direct supervision of the Assistant Director of Scholarships, the Assistant Director of Loan programs and Default prevention, and the Financial Aid Analyst.   Oversees all aspects of the office in the director's absence. 


    Requirements:

    KNOWLEDGE REQUIRED

    Formal Education, Courses, Training Programs, and Experience
    Bachelor's degree in higher education administration, business or related fields is required. A minimum of five years' experience in financial aid required with at least two years in administration, and skills relevant to managing a comprehensive financial aid and scholarship program. Thorough understanding of federal Title IV law and regulations.   Outstanding experience with COD related programs well as experience with the reconciliation and the COD reject resolution process.  Expertise with Ellucian Colleague System financial aid modules or similar integrated system strongly desired.  Superior technology knowledge and experience required; specific interest in financial aid-related technology strongly preferred.  Other outstanding technology skills, including Microsoft Office, imaging technology, the Web, Site Executive, and content management systems. Proven ability to implement programs required. Superior critical thinking and data analysis required, including ability to collect, compile, and analyze information and data and produce related reports, understanding of financial aid calculations and ratios, as well as experience with the review and evaluation of complex federal tax returns. Strong experience with using Excel for data analysis.  Outstanding leadership and supervisory skills required, including the ability to work effectively as part of a team in a fast-paced, deadline driven environment required. Experience with administration of federal aid programs required; experience with Maryland State Scholarship programs strongly preferred. Prior experience in strategic planning and budget management strongly preferred. Outstanding organizational and interpersonal skills required, including customer service, public speaking, writing and the ability to communicate complex topics to a wide range of constituencies. Experience working with a wide range of units and a wide variety of staff and faculty (particularly finance and enrollment services departments) required.  Prior experience with and participation in regional and national financial aid training workshops and conferences preferred.

    Knowledge of Operations, Systems, and Procedures
    Extensive knowledge of federal and state financial aid laws and regulations required.  Knowledge of all college policies and procedures concerning all aspects of Financial Aid Services preferred and knowledge of policies and procedures including relevant policies and procedures for the Enrollment Services areas (Admissions, Financial Aid, Records & Registration, Testing), other student services units and the Finance Office preferred.  Knowledge of FERPA required. Extensive knowledge and experience with the Colleague and Image Now systems preferred.  


    Additional Information:

    Hours Per Week: 37.5
    Work Schedule: Monday - Friday; Evening hours required; occasional weekend hours required.  This position requires periodic local and occasional distant travel. Additional hours and flexibility is an absolute necessity, particularly in peak periods. 
    Compensation: $64,702 plus excellent health insurance, paid leave and tuition reimbursement
    Grade: 17
    Open Until Filled
    Best Consideration: November 22, 2019

    *Pre-employment criminal background investigation is a condition of employment.

    Howard Community College (HCC) is an Equal Employment Opportunity & Affirmative Action employer & values diversity within its faculty, staff & student population. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, gender, sexual orientation, gender identity, genetic information, disability or protected veteran status.

    HCC understands that persons with specific disabilities may need assistance with the job application process and/or with the interview process. For confidential assistance with the job application process, please contact the Office of Human Resources at 443-518-1100.


    Apply at this link:    
    http://howardcc.interviewexchange.com/jobofferdetails.jsp?JOBID=117889


  • 6 Nov 2019 3:30 PM | De Rodrick Jonkins

    Position summary:  The Assistant Director provides excellent customer service and guidance to financial aid applicants and their families throughout the financial aid application process; determines eligibility within the parameters of institutional, state and federal requirements. In this position, the Assistant Director will interact with third party vendors, institutional stakeholders, students, and parents to effectively manage loan default prevention and financial literacy efforts.

    Position responsibilities:

    • Provide advising throughout the financial aid process to prospective, new and current students and their families.Must have a thorough knowledge of available types of financial aid, scholarships and general student eligibility criteria.
    • Responsible for a case load that provides life-cycle processing for their cohort of students. These processes require significant breadth and depth of financial aid knowledge related to packaging, verification, loans, SAP, professional judgments, State Aid, Pell LEU, SULA, UEH, default or overpayment issues, student eligibility, and citizenship review.
    • Exercises independent judgment in the management of operational details of the financial aid process including but not limited to:
      • Reviews incoming financial aid application and any supporting documentation needed to determine the accuracy of the financial and household information reported on the FAFSA. This requires knowledge of not only federal financial aid regulations but basic IRS tax laws and how they relate to federal financial aid.
      • Complete assigned duties with a high degree of accuracy to ensure compliance while experiencing multiple interruptions.
      • Exercise great attention to detail when completing assignments as error in judgment or calculations could result in unintended consequences for the student and/or the institution such as under or over funding of a student, loss of student eligibility, audit findings, fines, damage to school’s reputation or loss of institutional eligibility.
      • Has the authority to recalculate and makes changes to financial aid awards when student’s eligibility changes.
    • Maintain knowledge of policies of other departments (registrar, student accounts, student advising, etc.) and understand the impact of them on a student’s financial aid eligibility.
    • Maintain student confidentiality in accordance with FERPA regulations.
    • Develops and implements strategies to support and foster financial literacy to students.
    • Develops partnerships with campus staff to promote financial literacy.
    • Conduct financial aid informational presentations to groups when needed.
    • Coordinate and participate in special events and workshops to promote financial literacy awareness throughout the campus.
    • Oversee the activities of MICA’s third party default prevention provider. Analyze results and strategically work to improve outcomes.
    • Work collaboratively with internal and external stake holders in developing and implementing default management strategies.
    • Other duties as assigned by the AVP for Financial Aid.

    Knowledge, Skills, and Abilities:

    • Proficiency in technology and the systems used to determine student’s eligibility and originate a financial aid award. (These include: NSLDS, COD, CPS, MS Word, Excel, etc.)
    • Ability to interpret complex financial aid regulations and apply appropriately in different situations
    • Ability to work independently as well as in a team environment
    • Ability to present to small and larger groups
    • Experience working with diverse populations
    • Excellent communication, organizational, computer, and presentation skills
    • Financial planning, banking, or other related skills
    • Ability to: multi-task in very busy environment

    Minimum qualifications:

    • Associates Degree, or demonstrated years of financial aid working experience can be substituted for the associates degree
    • Demonstrates experience working in a a Financial Aid or other student services related office
    • Knowledge and experience in higher education with student information system (People Soft and Workday)

    Preferred qualifications:

    •  N/A

    Reporting to this position: no direct reports

    Conditions of Employment: Background Check

    Physical demands and work environment: The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

    • Physical Demands: While performing the duties of job, the employee is occasionally required to stand, walk; sit; use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms; balance; stoop; talk or hear. The employee must occasionally lift up to 15 pounds. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. (may be adjusted depending on position)
    • Work environment: While performing the duties of the job, the employee is exposed to weather conditions prevalent at the time. The noise level in the work environment is usually minimal.
    •  Required training: Handbook orientation, Anti-Harassment, Hazard Communication, Emergency Plans & Fire Prevention, Personal Protection Equipment. (additional training may be added, SEE: EHS Manager training schedule)

    Maryland Institute College of Art is committed to its policy of providing equal opportunity regardless of race, color, creed, national origin, religion, gender, sexual orientation, marital status, age, disability, or veteran status (disabled, Vietnam-era, or otherwise). Furthermore, the College does not tolerate any form of sex discrimination, including sexual harassment or sexual violence. This policy applies to all programs, facilities, and activities provided by Maryland Institute College of Art, including but not limited to admission, educational programs, and employment.

    Applicants must apply online for each job in which they are interested. You will not be considered for any job for which you have not specifically applied. We do not accept applications via email, U.S. mail, or fax. Successful candidates for any staff or faculty positions will be subject to a pre-employment background check.

    MICA provides reasonable accommodations to applicants with disabilities on a case-by-case basis. If you need a reasonable accommodation for any part of the application and hiring process, please contact Human Resources at 410-225-2363.

    www.mica.edu






  • 1 Nov 2019 2:58 PM | Judith Taylor

    Montgomery College, Rockville Campus, has an immediate need for a full-time Campus Student Financial Aid Director in the Financial Aid Department. The work schedule is Monday-Friday, 8:30 a.m. – 5:00 p.m., but may require some evenings and weekends.

    This position is responsible for the management of the daily operations of the Campus Financial Aid Office which includes supervising, training, and scheduling staff and serving as part of a College-wide management team, working with the other Campus Directors, and the Director to establish policy and procedures to insure uniform treatment of all students across the three campuses. 

     

    Job Description

    Duties include but are not limited to:

    ·       Represent office at campus management level meetings.

    ·       Perform monitoring and reporting functions for the Campus.

    ·       Monitor the status of college funds in the financial aid programs and advise all campus financial aid personnel regarding current fund levels and changes to award guidelines

    ·       Supervise, train, update and provide technical expertise to staff and student assistants.

    ·       Supervise and work with the financial aid counselors and  program coordinators to ensure that Financial Aid Workshops are performed at County schools and organizations in the Community; making sure all programs meet all federal, state, and institutional policies and procedures and develop and dissemination program information to staff, students and the college community.

    ·       Serve as Campus director responsible for working with management team to coordinate programs with other office operations.

    ·       Collaborate with the leadership team and the program coordinators in developing appropriate content for a variety of printed materials, application forms and informational literature, and web content.

    ·       Collaborate with other campus offices regarding services provides, adjustment of office hours, support of unit activities and coordinated services provided to students.

    ·       Update all student affairs and other college personnel on financial aid policies, procedures and practices that effect student access, enrollment and matriculation.

    ·       Review and recommend updates and revisions for publications such as the financial aid application, brochures, award letters, and other financial aid materials.

    ·       Change when needed campus clerical procedures that facilitate the application, awarding, and reporting process.

    ·       Resolve all questions and problems for all assigned personnel.

    ·       Make decisions on unusual circumstances or recommend action to the Director when appropriate.

    ·       Performs other duties as assigned

     

    Required Qualifications:

    ·       Bachelor’s degree

    ·       Seven years of experience in student financial aid.

    ·       Three years at the equivalent of a financial aid supervisor or higher.

    ·       Thorough knowledge of the provisions of state and federal legislation and administrative regulations and policies governing federal financial aid or other funded programs, principles and procedures relating to financial aid office operations, principles of management, supervision and training; of techniques of counseling and interviewing, accounting and fiscal management practices and of computerized financial aid award and tracking systems.

    ·       Proficiency with student financial aid data management systems and Microsoft Office Suite Word and Excel.

    ·       Skill in interpreting and implementing federal and state laws, regulations, policies and procedures, implementing and monitoring compliance with operational policies and procedures, leading, managing and motivating personnel, oral and written communications, and skills in service diverse communities, students, and colleagues.

    ·       Ability to administer a wide variety of state, institutional, federal and private aid programs, lead and manage a diverse staff and student body, and to be attentive to details; to analyze situations and interpret policy, use sound judgment, handle multiple tasks, and perform under pressure.

    ·       Ability to travel locally for work related activities such as meetings.

    ·       Eligible applicants must currently be authorized to work in the United States and not require employer visa sponsorship.

     

    Preferred Qualifications:

    ·       Experience with the administration of Federal and State Financial Aid Programs.

    ·       Experience with Banner Financial Aid Student Information System Software.

    ·       Experience with Document Imaging

     

     

    Additional Job Description

    Application Process:

     

    ·       Click Hereto apply online

    ·       Online applications must be received by November 8, 2019.

     

    As a condition of employment, the following are required at the time of hire:

    ·       Successful completion of a background check.

    ·       Participation in a retirement plan.

    Our benefits package includes: generous paid vacation, sick, paid holidays, medical, dental, vision, group legal benefits, professional development, retirement plan, educational assistance, tuition waiver for employee and dependents, wellness programming including onsite gyms, pools and classes. 

     


  • 24 Oct 2019 6:01 PM | Kevin Towns (Administrator)

    Job Title

    Assistant Director, Financial Aid Outreach

    Hiring Institution/Agency

    Johns Hopkins University

    Web address or link to employer's website

    https://jobs.jhu.edu/job/Baltimore-Assistant-Director%2C-Financial-Aid-Outreach-MD-21218/603123200/

    Salary range

    Commensurate with Experience

    Location

    Homewood Campus 

    Application Deadline

    Remain open until filled. 

    Description

    The Office of Student Financial Services at Johns Hopkins University seeks to hire an Assistant Director, Financial Aid Outreach to help support the university’s mission to bring the most talented, creative, and ambitious students to the Hopkins community regardless of financial circumstances. Reporting to the Associate Director for Client Services and Outreach, this position will serve as one of three primary outreach coordinators for financial aid. The ideal candidate is a highly motivated and innovative professional, with outstanding interpersonal skills, a commitment to the principles of access and diversity, and providing the best customer service and student support experience to our families. S/he will create and deliver financial aid literacy training to prospective and current students, serve as the primary point of contact for the daily coordination and troubleshooting of student financial concerns, review of special circumstances and appeals, and perform regular outreach to students with incomplete application materials.  S/he will provide ongoing financial aid counseling to students and families in all phases of the financial aid application process, work collaboratively with other staff members in the financial aid office, as well as other JHU organizational units as needed.  S/he will also coordinate outreach efforts to undergraduate students to help facilitate the on-time disbursement of financial aid, giving special attention to vulnerable student populations, such as first generation and low income college students and students on financial aid warning and probation. This position will also help identify areas for increased efficiency and improved workflow associated with the processing of financial aid application materials. Occasional travel to local high schools, conferences and admission events required, requiring some evening and weekend work.

    PRIMARY DUTIES AND RESPONSIBILITIES:

    Develop materials and deliver financial aid information sessions to current and prospective students.

    Serve as primary financial aid liaison to the StarFish early warning team, student life and academic advising for students identified as having financial difficulties.

    Staff admissions open houses, financial aid information sessions and high school nights as a financial aid content knowledge expert.

    Advise students on financial aid eligibility, application procedures and various financial aid programs. Respond to student inquiries in person, via phone, text and email.

    Oversee all outreach efforts to undergraduate students to promote the on-time application and delivery of financial aid.

    Run reports and queries to identify students with complex financial aid processing issues and identify methods to increase efficiency and visibility.

    Review and monitor workflow processing queues, to help facilitate the highest levels of custom service possible.

    Conduct targeted outreach to vulnerable populations, such as students with high debt, selected for federal verification and those with academic performance issues that affect eligibility for aid.

    Maintain current knowledge of federal Title IV regulations, state rules and institutional policies pertaining to financial aid.

    Serve as back-up to the Client Services team to ensure acceptable levels of customer service and turn-around times during peak processing.

    Maintain a student caseload and assist with the evaluation of applications for students as needed, including packaging, verification, satisfactory academic progress and appeals.

    Serve as the primary point person on the administration of emergency/opportunity grant program.

    Review and process summer savings waiver grant applications and research stipends for unpaid summer experiences, in close coordination with Career Services and Student Life.

    Promote financial literacy tools and conduct workshops for current students.

    Help facilitate discussions and activities of the student financial aid advisory board.

    Other job-related duties as assigned.

    Desired Qualifications

    REQUIRED EDUCATION AND EXPERIENCE:

    Bachelor's degree

    3-5 Years' experience

    Strong communications skills, both written and verbal

    Customer service and training experience

    Working knowledge of Title IV regulations

    Ability to manage multiple workflows with varying deadlines

    Demonstrated ability to thrive in a fast paced environment where expectations for performance and productivity are high

     

    PREFERRED EDUCATION AND EXPERIENCE:

    Master's Degree preferred

    Call Center experience

    Functional experience with PowerFAIDs

    OnBase or other document imaging and Workflow systems

    Salesforce or other CRM applications

    Knowledge of Institutional Methodology (IM)

    Instructions for job applicants

    Please apply online

    Contact for additional information

    Kevin Towns, ktowns1@jhu.edu


  • 23 Oct 2019 11:10 AM | Tisa Silver Canady (Administrator)

    I. Function of Department

    The Office of Student Financial Assistance (OSFA) is responsible for the administration (awarding, processing and disbursement) of Federal Title IV funds and for the processing and disbursement of all CUA Funds (Operating, Endowed and Restricted Gifts), all totaling over $178,000,000 annually, in accordance with federal, state and institutional policies and regulations. 

    The Office of Student Financial Assistance is also responsible for counseling students and parents on their options for making a CUA education affordable and for aiding in the university’s recruitment and retention efforts. 

    II. Position Summary

    The incumbent is responsible for delivery of financial aid related information to prospective and current students and families; primarily focused on all external communication efforts of the office. As the face of the office, the Outreach Coordinator provides excellent customer service and triages students with specific needs and makes referrals to counselors when necessary.

    Responsible for the creation, evaluation, and maintenance of an effective financial aid communication plan. He or she ensures that the information provided to students is accurate, of high quality, and in compliance with Federal, State and university policies and regulations.

    Coordinates all office communications efforts with students/families; inclusive of phone, e-mail, and in-office traffic and website. Develops and coordinates all office outreach activities. Counsels students/families on the availability and types of financial aid, eligibility, application procedures, the aid delivery process, cost and the requirements necessary to credit student’s accounts in a timely manner. Works with the Office of Student Financial Assistance team to meet objectives and to achieve long-range goals within the (OSFA) budget. Prepares reports and assists with data entry/processing as necessary.

    III. Principal Responsibilities

    1.

    Advises and counsels undergraduate and graduate students/families on the availability and types of financial aid, eligibility, application procedures, the aid delivery process, cost and the requirements necessary to insure that financial aid funds are transferred to student accounts.


    2.

    Provides excellent customer service via phone, e-mail, and in-person.


    3.

     

    Answers financial aid questions, inquiries or requests from students, parents, or guardians in person or in writing.


    4.

    Manages and ensures high quality customer service of the office reception area.


    5.

    Responsible for sending high quality, accurate and timely mass communications related to the administration of financial aid to students/families.


    6.

    Leads the review and development of all office communications to students via paper or electronic means, and telephone service coordination.


    7.

    Reviews existing communications related policies and procedures to assure compliance with relevant regulations and when appropriate proposes recommendations for policy changes and procedural improvements.


    8.

    Assists with the development of the office webpage, student self-service page, and other web-based and/or social media outreach efforts.


    9.

    Works with Marketing to insure website is updated annually


    10.

    Assists in troubleshooting problems with reports of failed notifications and develops plans to resolve issues.


    11.

    Intercedes for students with other areas of the University (Academic Departments, Admissions, Enrollment Services, Faculty, Career Services, Student Services, Housing).


    12.

    Interfaces with students, parents, lenders, guarantee agencies and other CUA offices to research and resolve issues.


    13.

    Assists with other financial aid activities such as reporting, monitoring student statues, and data entry.


    14.

    Develops and performs audience customized financial aid presentations, including aid overviews, financial literacy, and debt management.


    15.

    Assists with the training and recruitment of student workers.


    16.

    Compiles financial aid statistics and management reports related to student communication (phone calls, e-mails, walk-in customers, etc.).


    17.

     

    Other job related duties as assigned.

    For more information and/or to apply visit: https://staff-cua.icims.com/jobs/8767/outreach-coordinator%2c-student-financial-assistance/job

  • 21 Oct 2019 9:37 AM | Nicole McDaniel-Smith (Administrator)

    Effective immediately:   (FT) Associate Director in Wilmington University’s Financial Aid Office – New Castle Site.

    Responsibilities include (but are not limited to): Responsible for assisting the Director with the overall administration of aid programs and the management of the Financial Aid Office staff. Provide overall leadership and support to three Assistant Directors and all staff members within the Financial Aid Office. Works closely with director and Assistant Directors to identify and prioritize specific functions that need to be improved within the processing, service and reporting areas of financial aid. Researches, creates and implements plans to improve processes as needed. Maintains current knowledge of financial aid policies, regulations and trends. Create and monitor system queries to assist with the day-to-day operations of the office, federal, state and institutional aid processing. Provide overall financial aid system oversight and support to staff. Assists in completing audits and program reviews as they relate to financial aid programs. Assume responsibility for the Financial Aid Department in the Director's Absence. Work closely with the Director, IT and Institutional Research Departments to collect various financial aid data elements used for federal, state, and institutional reporting. Collaborate with all areas of Enrollment Management (including but not limited to: Bursar, Registrar, Academic Advising, and Admissions) to effectively deliver and facilitate customer service on various enrollment services and campus activities to students. Perform all other duties as assigned by the Financial Aid Director.

    Requirements:   A Bachelor’s degree from a regionally accredited university and five or more years of progressively responsible experience in student financial aid/services is required. A Master’s degree in a related field is preferred. The incumbent should have considerable knowledge of policies, procedures and practices for administering financial aid programs. Excellent customer service skills; ability to work collaboratively; analytic ability to collect and interpret qualitative and statistical data for problem-solving and forecasting. Must have excellent written and verbal communication skills; strong computer skills, including experience with financial aid/student information systems (Banner experience preferred), as well as spreadsheet and word-processing applications. Must be detail-oriented and able to work with diverse populations. Must be self-directed and able to make decisions independently. Knowledge of NSLDS, COD, FAA CPS Access and/or other Microsoft based Student Information Systems is required. Must have experience working with a student information systems, Banner preferred. The ability to maintain professionalism and confidentiality in any situation is a must.

    Hours of Employment:   Monday – Friday 8:30 am – 4:30 pm, generally.  However, incumbent may be asked to be flexible with their hours and working shifts such as 9:00 am – 5:00 pm, 10:00 am to 6:00 pm; or other shifts necessary to meet the needs of the department.

    Benefits: Wilmington University offers an excellent benefit package that includes Medical and Dental, Vision, Retirement Plan (403b), Dependent Care Assistance, Life & Disability Insurances and Education benefits.

    Salary Range:   Commensurate with experience

    Application Deadline:  November 6, 2019 

    Apply Here: 

    https://chu.tbe.taleo.net/chu02/ats/careers/v2/viewRequisition?org=WILMU&cws=51&rid=1084

    Contact Information:
    Courtney Rossi
    Recruiting Specialist
    Phone: (302) 327-4869 Fax: (302) 328-7918
    courtney.m.rossi@wilmu.edu


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