Primarily responsible for providing technical oversight to the Financial Aid Office as it relates to the student information system and other software products utilized in the delivery of federal, state, and institutional financial aid. The Associate Director of Financial Aid Operations and Technology is assigned responsibilities related to the configuration, operation, and maintenance of technology platforms used to capture, store, and process information used in the administration of financial aid. The Associate Director participates directly in the design and execution of operational activities that result in the timely and accurate awarding, disbursement, and tracking of student aid. The Associate Director ensures that his/her work, and that of assigned staff, is in compliance with state, federal, NCAA, and institutional regulations.
Examples of Duties
University System of Record: Work with University partners (i.e., admissions, registrar, Student Accounts, IT) to ensure that the University's system of record (Banner) is properly configured to capture and report financial aid data; ensure that all functionality of the system is optimized in support of efficient and robust operations.
External/Auxillary Systems: Ensure that the multitude of external and auxiliary systems used by financial aid in the administration of aid are set-up and used effectively in daily operations (Campus Logic, Automic, COD, CPS, SAIG, TD Client, EdConnect, EdExpress, NSLDS, as well as ELM online services).
Reporting Platforms: Work with University partners (i.e. IT, Campus Logic, etc.) to ensure that the University's reporting platforms are properly configured to report financial aid data.
Data Imports: Set-up and support the routine import of data into the technology platforms. Data
Integration: Ensure that information flows between systems in a logical, efficient, and accurate way; leverage the expertise of IT partners to optimize the integration of all technology/data platforms.
Data/System Auditing: Conduct audits of data and systems to ensure the integrity of information.
Financial Aid Operations: Ensure the timely and accurate packaging and disbursement of student aid; ensure the effective flow of information and documentation throughout the process; ensure the full implementation of all institutional aid programs.
Troubleshooting: Serve as a contact in trouble-shooting technology and operational issues that hinder the flow of applicants through the financial aid process.
Regulatory Compliance: Ensure compliance with all state, federal, NCAA, and institutional regulations; stay abreast of changes related to compliance.
Process Engineering and Documentation: Ensure that all processes are optimized and documented.
Key Collaborations: Work extensively with DSU colleagues as well as external vendors, service providers, and government agencies on the effective administration of aid.
Staff Management: Directly manage employees as assigned (includes hiring, onboarding, training, performance management); serve as the point of contact in the absence of the team leader.
Financial Aid Leadership Responsibilities: As a member of the Financial Aid team, contribute to efforts related to planning, policy and procedure development, quality assurance and effectiveness, and team management. Interacts with co-workers, visitors, and other staff consistent with the values of Delaware State University.
Candidate must have 3-5 years of experience working in a financial aid office with a focus on or affinity for the technological aspect of the operation. All positions in DSU Strategic Enrollment Management require competency in the following areas: Communication skills Interpersonal skills, attention to detail, critical thinking and problem-solving skills, ability to work independently and as part of a team in a high- volume and ever-changing environment, Microsoft Office Suite, effective use of computers and related software, positive customer service orientation