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Welcome to the Job Postings Forum, the place for Tri-State members to explore job opportunities within the region and share news of job vacancies. 

Job seekers: Scroll the list of Job Postings below to view current opportunities.

Hiring managers: Login through the membership portal and click the "Add Post" button to submit a new job posting.

In the Subject line, include

(1) the name of your institution and

(2) the job title.

Copy and paste the details of the job announcement into the Body section. Be sure to include the following information as members are typically interested in viewing: 

  • Job Title
  • Hiring Institution/Agency
  • Web address or link to employer's website
  • Salary range
  • Location
  • Application Deadline
  • Description
  • Desired Qualifications
  • Instructions for job applicants
  • Contact for additional information

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  • 2 Dec 2020 12:05 PM | Melanie Mason


    Stevenson University


    Owings Mills, MD


    Admin - Financial Aid






    Associate Director, Financial Aid

    Reporting to the Director of Financial Aid, the Associate Director will join a service-oriented team as a senior member of the financial aid office, and will provide direction and leadership for all customer service interactions. The Associate Director Servers as an authoritative resource with regard to interpretations of federal, state, and institutional regulations. In addition, the Associate Director will serve as the database manager with the Maryland Higher Education Commission. The Associate Director will work closely with the management team to implement financial aid policies, procedures, and initiatives, which support the goals and objectives of the office and the University.

    The Associate Director of Financial Aid will be responsible for assisting with the overall administration and management of the staff that administers all federal Title IV programs, State aid, and University funds. Oversight includes managing student contact and quality customer service on a daily basis. The Associate Director will also participate in collaborative efforts to evaluate and organize office workflow, develop and monitor interdepartmental processes and update office policies and procedures.

    Responsible for the supervision of the day-to-day operations of the office related specifically to service to students. Assists in establishing yearly operational goals. Plans and monitors weekly performance and makes adjustments as needed. Provides leadership and direction for the policies, procedures and operations involved with the awarding and delivery of financial aid and scholarship programs.

    Department: Enrollment Management: Financial Aid

    Bachelors degree plus three years of progressively responsible supervisory experience is required or equivalent combination of education and experience. Masters degree and Ellucian experience preferred.

    In-depth knowledge of Title IV programs and federal and state regulations.

    Knowledge of integrated financial aid systems is required Ellucian/Colleague preferred.

    Proficient with Microsoft Office,

    Must be organized, detail oriented, able to multi-task and work independently.

    Accuracy and attention to detail are imperative.

    Ability to collaborate with others and exercise sensitivity to matters of confidentiality.

    Excellent oral and written communication skills are required.

    Commitment to student service.

    Ability to work evenings and weekends as needed.

    Ability to travel between campuses.

    Physical Requirements:
    Light work: exerting up to 20 pounds of force occasionally and/or negligible amount of force to constantly to move objects. Position requires sitting for long periods of time in front of a computer, and may require additional hours during peak times. Sedentary work. Keyboarding, talking, hearing, repetitive motions. Close visual acuity. Not substantially exposed to adverse environmental conditions.

    Essential Functions:
    Oversee all areas of the office that promote the delivery of student-centered services and excellent customer service.

    Manage all counseling efforts and communication strategies for the office.

    Oversee the Satisfactory Academic Progress program, communications, and appeals process. Adjudicate student appeals due to academic progress issues.

    Independently develop and implement new program initiatives and develops and maintains appropriate quality control programs to ensure effective program operations.

    Ensure timely, effective service to students, families, and other constituencies on financial aid matters.

    Coordinate accurate and timely preparing and filing of required state, federal, institutional, and other external reports.

    Perform need analysis and make awards.

    Research and resolve procedural problems related to financial aid awarding, working collaboratively with all constituencies.

    Supervise directly and indirectly, a staff including assigning and maintaining work schedules, staff training and mentoring, conducting performance evaluations, and oversight with all customer service staff. Primary staff responsibilities include: Maryland Higher Education Commission, University Endowed Scholarships, Federal Work-Study, Satisfactory Academic Progress, Professional Judgment, and Financial Aid Counseling.

    Coordinate accurate and timely preparing and filing of required state, federal, institutional, and other external reports.

    Effectively and efficiently manages the private loan program

    Monitor reconciliation for aid programs.

    Evaluate mitigating circumstance documentation provided by the student; exercises judgment by making adjustments or revisions to contribution, need or dependency status.

    Prepare and present information regarding financial aid to various on- and off-campus groups.

    Share a student case load in processing aid.

    Collaborate effectively with University departments to actively support student recruitment and retention.

    Analyze various system generated reports such as grades and enrollment status to verify compliance and eligibility of students receiving aid under federal and institutional guidelines.

    Verify the work of the staff for accuracy, proper work methods, techniques, and compliance with applicable standards and specifications.

    Stay current of federal Title IV regulations.

    Responsible for staff training, development and performance reviews

    Reports To: Director, Financial Aid

    Work Location: Owings Mills

    Position Category: Staff

    Position Type:

    Months/Year: 12

    Hrs/Week: 40

    FLSA: Exempt

    Close Date:

    Open Until Filled: No

    To be considered for this position please visit our web site and apply on line at the following link: stevenson.peopleadmin.com

  • 30 Oct 2020 1:09 PM | Shannon Millard

    The University of Maryland, Baltimore County (UMBC) is seeking an Associate Director for the Office of Financial Aid and Scholarships. Reporting to the Director of Financial Aid and Scholarships, the incumbent will assist with overall management of the university’s general merit scholarships and scholars programs including budgeting, analysis and establishing eligibility criteria to support the goals of the university.    The Associate Director serves as the liaison to external agencies which provide scholarship opportunities to UMBC students. Incumbent serves a large role in the recruitment efforts and enrollment yield of the university alongside key players of Undergraduate Admissions and Enrollment Management.

    Specific duties include: prepare reports to ensure fiscal accountability and provide staff technical guidance on institutional policies and practices; coordinate with campus-wide representatives for athletic scholarships, department scholarship funding, as well as, with foundation and private scholarships from institutional advancement; oversee and contribute to the marketing, recruitment and administration efforts of the university’s scholarship opportunities; develop policies and procedures for the selection of eligible recipients for the university’s scholarship programs; communicating with students, staff and management regarding available scholarships; ensure scholarship awards are made in accordance with university guidelines; maintain excellent working relationships with key stakeholders such as Undergraduate Admissions, Honors College, Scholars Programs and the Office of Institutional Advancement; communicate with program directors and administrators on applicant decision rosters, student awarding terms and academic progress of recipients; provide management oversight in the planning and implementation of the annual Scholar Selection Day event; construct data analyses of scholarship candidates and recipients; complete regular reconciliation and quality assurance of all scholarship programs; promote financial aid and scholarships to prospective students at recruitment events; and perform other duties as assigned. Incumbent will also supervise two (2) professional exempt employees.

    This position requires a Bachelor’s degree (Master’s preferred) and four years of related experience in higher education including two years of supervisory responsibility.


    The incumbent must be able to:  supervise, train, develop and evaluate employees; exercise initiative, judgment and discretion in making decisions conforming to laws, rules, regulations and policies related to state, federal and institutional financial aid and scholarship administration; ability to develop and implement policies and procedures and to evaluate their efficiency and effectiveness; plan, implement and evaluate programmatic and operational objectives and goals in consideration of regulatory requirements, budgetary and personnel resources, and division, university and system-wide policy and strategy.


    Must have excellent organizational, decision-making, critical thinking, interpersonal, verbal and written communication skills.  Prior experience public speaking and presenting to large and small groups required.


    Strong technological skills and expert knowledge in Microsoft Office Suite required. 

    Preferred qualificationsinclude a master’s degree, knowledge of integrated financial aid systems strongly and experience with PeopleSoft, Academic Works and ImageNow.

    Starting salary is commensurate with qualifications and experience. This is a full-time position and includes full university benefits.

    For best consideration, submit a cover letter, resume and contact information for three professional references by November 27, 2020 (applications will be accepted until the position is filled) to: http://listings.umbc.edu/cw/en-us/job/493266?lApplicationSubSourceID=11275

    UMBC is EOE/AA.

  • 29 Oct 2020 10:45 AM | Kristin Hurley

    The Associate Director has the responsibility for providing financial assistance to all students through counseling and awarding of financial aid packages for students. The Associate Director of Financial Aid is responsible for financial aid fund management and the administration of the Federal Direct and private loan programs. The Associate Director of Financial Aid is responsible for management of the disbursement process, reporting, and reconciliation of Title IV programs. This position is to serve as backup to the Director of Financial Aid, as needed. The Associate Director of Financial Aid serves as a resource to ensure compliance regarding Title IV eligibility questions from financial aid staff. The Associate Director of Financial Aid reports directly to the Director of Financial Aid who is responsible to the Vice President for Enrollment Management, Marketing and Communications.

    Essential Duties and Responsibilities

    • Responsible for the management of the Federal Direct Loan and private loan programs.
    • Counsel and advise students regarding loan options and financial awareness of student debt.
    • Responsible for management of the disbursement process for all financial aid funds and administrative review of release of refunds.
    • Responsible for monthly reconciliation and disbursement reporting requirements for the Federal Direct Loan funds and the Federal Pell Grant program.
    • Access and analyze federal financial aid history using the National Student Loan Data System (NSLDS), and update online enrollment status as it relates to financial aid eligibility.
    • Determine and override complex and unique issues by exercising professional judgment authority as allowed by the Department of Education.
    • Complete federal verification and award financial aid funds in compliance with respective policies and procedures.
    • Determine eligibility for Federal Work-Study program and provide student eligibility information to Human Resources.
    • Responsible for posting external scholarships and tuition remission awards.
    • Responsible for maintaining current knowledge of Title IV financial aid programs.
    • Ensures compliance with NCAA and conference rules and regulations related to financial aid of student athletes.

    Minor Tasks

    1. Conducts financial aid seminars and workshops for admissions on-campus and off-campus programs throughout the year.
    2. Responsible for assisting with review and updating financial aid procedures manual.
    3. Assists students and parents in completion of FAFSA and other financial aid forms.
    4. Assists the Director of Financial Aid in updating financial aid publications.
    5. Serve as a financial aid representative for questions from other offices on campus.
    6. Assists the director in producing reports for federal and state agencies.
    7. Performs other duties as assigned.

    Minimum Qualifications

    Bachelor's degree with a minimum of three years of experience in the administration of financial aid, or 10 years of financial aid experience at the assistant/associate director level. Experience in awarding and certification of Federal Direct Loans. Knowledge of Title IV federal financial aid regulations. Working knowledge of the Microsoft Suite (excel, word, powerpoint) and experience with financial aid software programs, with preferences towards PowerFaids, Edexpress and EdConnect. The position requires a great deal of contact with the public and the ability to get along well with all types of people.


    This is a full-time position with full benefits and annual, holiday, and sick leave. Competitive salary commensurate to experience.

    Ways to Apply

    Applicants are requested to submit a resume and cover letter with three letters of recommendations along with salary requirements to:

    Mount St. Mary’s University
    Department of Human Resources
    Associate Director of Financial Aid search
    16300 Old Emmitsburg Rd.
    Emmitsburg, MD 21727

    Or email resume materials to: resume@msmary.edu.

    Mount St. Mary's University is a dynamic, Catholic, liberal arts university with over 2,000 undergraduate and graduate students. As a Catholic university, Mount St. Mary’s graduates ethical leaders who are inspired by a passion for learning and lead lives of significance in service to God and others. The university has a strong institutional commitment to excellence through diversity in its educational programs and employment practices. We actively seek and welcome applications from candidates with exceptional qualifications, particularly those with demonstrable commitments to a more inclusive society and world. EOE.

  • 21 Oct 2020 10:02 AM | Mason White

    Salisbury University, a member of the University System of Maryland, is a regionally accredited four-year comprehensive institution offering 58 distinct graduate and undergraduate programs. Located on the historic Eastern Shore, SU's beautiful campus is some 30 miles from the Atlantic beaches and 2.5 hours from Baltimore and Washington, D.C.

    Salisbury University is seeking qualified applicants for the position of Financial Aid Counselor I in the office of Financial Aid. 

    Primary Job Duties: The primary purpose of this position is to serve as the Financial Aid Office's first point of contact for students and parents, providing counseling to students regarding financial aid eligibility through in-person, phone, and email conversations. Under direct supervision, the position receives and reviews input and output data for accuracy, completeness, and adherence to financial aid processes and policies. Must exercise discretion and frequent independent judgment and action with moderate consequence of error.

    Minimum Qualifications: Bachelor’s degree and one year of professional experience in financial aid, higher education, accounting, or business. 

    Thorough knowledge of team office practices, procedures and equipment; of business English, grammar, spelling, and punctuation. General knowledge of the principles of team leadership and office management. Skill in interpreting and applying departmental policies and procedures; in operating manual and automated office equipment including personal computers and related software; in composing correspondence electronically and through postal mail, compiling statistical data, and preparing reports; in performing mathematical computations; creation and maintenance of paper and computer files; in effective telephone usage; in organizing, coordinating, and executing multiple assignments under specific time constraints. Ability to maintain poise and courtesy under pressure; to project a positive and professional image; to interact with students, parents and staff at all levels in a courteous and efficient manner; to lead analysis of clerical problems and selection of corrective action; to communicate effectively both orally and in writing; to establish and maintain effective work relationships both within and outside the team. Ability to maintain confidentiality of information and handle sensitive information with discretion and tact. Knowledge and skill in the use of Microsoft Office Suite, particularly Word and Excel is required.

    Preferred Qualifications: PeopleSoft experience preferred.

    This is a full-time, non-exempt, State position with a full benefits package. Starting hourly rate is $17.77, which is approximately $37,157 annually.    

    Applications will be accepted via Salisbury University's Online Employment Application System. Please visit our website http://www.salisbury.edu/hr/careers/to apply online. See the FAQs of the Online Employment Application System for more information and instructions.  To be considered an applicant, you must apply online and submit a cover letter and resume.  All documents that you wish to provide must be attached to your application in the Online Employment Application System. Please do not send any documents via E-mail.  Three professional references will be requested and required before the final stages of the search. Candidates will be notified prior to references being contacted.

    Applications received by October 29, 2020 will be given full consideration.  The position will remain open until filled.

    Diversity and inclusion are core values of Salisbury University. We strive to create a truly diverse and inclusive environment where the richness of ideas, backgrounds, and perspectives of our community is harnessed to create value for our institution, today and in the future.  To this end, the University recruits exceptional and diverse faculty, staff, and students from across Maryland, the United States, and around the world, supporting all members of the University community as they work together to achieve institutional goals and vision. To learn more about the University’s commitment to fostering a diverse and inclusive campus, please visit http://www.salisbury.edu/equity/.

    Salisbury University (SU) has a strong institutional commitment to diversity and equal employment opportunities to all qualified people.  To that end, the University prohibits discrimination on the basis of sex, gender, marital status, pregnancy, race, color, ethnicity, national origin, age, disability, genetic information, religion, sexual orientation, gender identity or expression, veteran status or other legally protected characteristics.  Direct all inquiries regarding the nondiscrimination policy to: Humberto Aristizabal, Associate Vice President, Institutional Equity, Title IX Coordinator, 100 Holloway Hall, Tel. (410) 548-3508.

  • 18 Sep 2020 10:05 AM | Laura Boesler

    Assistant Director of Financial Aid

    Johns Hopkins School of Advanced International Studies (SAIS)

    Washington, DC

    For job description, desired qualifications, salary range, and instructions on applying, please go to:


  • 24 Jun 2020 10:35 AM | Danette Burgess (Administrator)


    This is a key position in the overall management of American University’s financial aid programs.  Responsible for one or more of the major financial assistance programs (Federal Stafford Loan, Federal PLUS Loan, Federal Perkins loan, Federal Workstudy program, Federal PELL Grant program, Federal SEOG etc.). Responsible for determining the financial aid eligibility of prospective and current students and assuring compliance with federal and institutional guidelines.  Advises and counsels students, prospective students, parents, and colleagues regarding federal, state and institutional financial assistance programs.

    Position Type/Expected Hours of Work

    ·         35 Hours/ Week

    ·         Exempt

    ·         Sr Coordinator/Sr Analyst B

    Salary Range

    ·         Commensurate with experience

    Required Education and Experience

    ·         BA/BS required (Associate Degree and 5 years’ related working experience can be substituted in lieu of).

    ·         Three years’ experience working in a heavy volume financial aid office, with progressive management experience.

    ·         Working knowledge of automated financial aid systems and software applications.

    ·         Excellent verbal and written communication skills required.

    Preferred Education and Experience

    ·         Masters degree preferred.

    Additional Eligibility Qualifications

    ·                     Hiring offers for this position are contingent on the successful completion of a background check.

    ·                     Whenever possible American University will seek to redeploy existing staff to fill this vacancy before hiring an external candidate.


    Current American University Employees:

    If you are a current full-time or part-time staff member at American University, please log into AsuccessfulU through the myAU portal. Once in AsuccessfulU, please select the Careers tile which will take you to our internal career page. 


    Contact Us:

    For more information or assistance with the American University careers site, email theworkline@american.edu.


    American University is an equal opportunity, affirmative action institution that operates in compliance with applicable laws and regulations. The university does not discriminate on the basis of race, color, national origin, religion, sex (including pregnancy), age, sexual orientation, disability, marital status, personal appearance, gender identity and expression, family responsibilities, political affiliation, source of income, veteran status, an individual’s genetic information or any other bases under federal or local laws (collectively "Protected Bases") in its programs and activities.



  • 5 Jun 2020 12:32 PM | Patricia Scott

    The Office of Academic Affairs, Enrollment Administration / Student Financial Assistance is recruiting for a Financial Aid Counselor or a Senior Financial Aid Counselor. The selected candidate will serve as the point person for financial aid for one or more of the seven (7) professional schools at the University of Maryland, Baltimore (UMB). The Counselor practices counseling and decision-making with principles that are sensitive to the challenges of students in their assigned cohort, while adhering to the U.S. Department of Education and University Student Financial Assistance & Enrollment Services Policies and Procedures.

    Applicants will be considered for either a Financial Aid Counselor or Senior Financial Aid Counselor level depending on education and experience.


    Benefits Information

    UMB offers a generous benefits package that includes 22 vacation days, 14 floating and holidays, 15 sick days; comprehensive health insurance and retirement options; and tuition remission for employees and their dependents at any of the University System of Maryland schools.


    Financial Aid Counselor Essential Functions:

    • Provides financial aid counseling to students and their parents. Counseling responsibilities include advising on financial literacy, realistic goal setting for borrowing as well as providing individual entrance and exit counseling for students who request this service.

    • Participates in school orientation programs.

    • Follows established policy and procedures for awarding recouped scholarship funds during the fall and spring term.

    • Reviews requests for budget increases and makes recommendations to the management on behalf of the student.

    • Completes processing of financial aid request from students including but not limited to federal verification and federal loan processing. 

    • Ensures financial aid data is processed accurately and students accept the funds they are eligible to receive.

    • Assists with adjustments to students’ federal work-study awards.

    • Performs other related duties as assigned

    Senior Financial Aid Counselor Essential Functions:
    • Provides leadership and counseling to students, families, and the University community. Counseling responsibilities include advising on financial literacy, realistic goal setting for borrowing as well as providing individual entrance and exit counseling for students who request this service.
    • Serves as a team leader for the Financial Aid Counselors and works with senior management to identify training needs and process improvement.

    • Responsible for orienting and training others, and assigning and reviewing their work. May also be responsible for acting in a “lead” or “senior” capacity over other financial aid counselors

    • Assist the leadership team in monitoring and adjusting financial aid in excess of financial need

    • Analyzes workflow and various processes relating to financial aid packaging and awarding

    • Assists in the annual review and revision of departments Policies and Procedures Manual

    • Participates in activities relating to the federal verification process

    • Participates in school orientation programs and outreach events

    • Serves as point person for federal exit counseling and delinquent borrowers follow up 

    • Follows established policy and procedures for awarding recouped scholarship funds during the fall and spring term.

    • Reviews requests for budget increases and makes recommendations to the management on behalf of the student. Completes processing of financial aid requests from students including but not limited to federal verification and federal loan processing. May assist in federal work study.

    • Evaluates financial aid applications and determines amount/configuration of aid packages for students ensuring the University is in compliance with state, federal, and institutional policies governing financial aid. 

    • Ensures financial aid data is processed accurately and students accept the funds they are eligible to
    • receive. 
    • Perform other related duties as assigned.



    Financial Aid Counselor Qualifications:

    Education:   Bachelor’s degree in a related field of study.

    Experience: One (1) year of experience in higher education administration preferably in student/academic service. Prior direct experience in a financial aid office is preferred.

    Other: Equivalent combination of education and experience may be considered.

    Senior Financial Aid Counselor Qualifications:

    Education:   Bachelor’s degree in a related field of study. 

    Experience: Minimum of three (3) years of experience in a financial aid office.

    Other: Equivalent combination of education and experience may be considered.

    Knowledge, Skills, and Abilities

    • Current knowledge of Title IV and Title VII financial aid programs. Knowledge of how state programs integrate with federal and institutional funding.

    • Knowledge of Financial Aid Management Systems and/or Student Information Systems - (NSLDS, COD, Banner operating system or similar financial aid operating system).

    • Knowledge of financial aid policies, procedures, and eligibility requirements.

    • Ability to accomplish detailed tasks and follow a system of procedures and timetables.

    • Ability to work both as a part of a team and independently on projects and assignments.

    • Ability to maintain the confidentiality of information.

    • Ability to establish and maintain harmonious and effective work relations with students, staff, faculty and the general public.

    • Strong analytical skills with the ability to make sound judgments about financial aid awards based upon comparisons and interpretations.

    • Excellent verbal and written communication, presentation and interpersonal skills.

    • Ability to manage both detailed and multiple tasks in concert with one another.

    • Excellent computer skills to include financial aid computer applications.

    Hiring Range: Commensurate with education and experience.

    If accommodations are needed for a disability, please contact Human Resource Services at 410-706-2606, Monday – Friday, 8:30am – 4:30pm EST. Maryland Relay can be accessed by dialing 711 (in-state) or 1-800-735-2258.

    UMB is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law or policy



  • 5 Jun 2020 8:43 AM | Shannon Millard


    Office of Financial Aid and Scholarships

    The University of Maryland, Baltimore County (UMBC) is seeking a Director for the Office of Financial Aid and Scholarships. Reporting to the Vice Provost for Enrollment Management and Planning, the Director of Financial Aid and Scholarships is a collaborative expert and key member of the enrollment management team.  Working in collaboration with key leaders in Enrollment Management, Academic Affairs, Institutional Advancement, Institutional Research, Finance and Student Business Services, the Director provides leadership and support in developing, employing and analyzing strategy to maximize use of need-based aid and merit aid in supporting institutional enrollment goals.  The Director of Financial Aid and Scholarships provides management oversight to all matters related to financial aid including administering all federal, state, and institutional student financial aid policies and procedures, managing $126 million dollars of financial aid and scholarship funds, preparing all federal, state, and institutional reports pertaining to aid/scholarships, and serving as liaison to state and federal funding agencies.  The Director oversees the development and delivery of institutional financial literacy efforts.

    Additionally, the Director of Financial Aid and Scholarships leads a staff of 18 professionals and collaborates with many internal stakeholders to develop and implement a welcoming, student-centered process balancing technology with efficient and professional service.   The Director assists in counseling students and parents regarding financial aid.

    In addition, we are seeking candidates who exhibit a strong commitment for innovation as demonstrated by their ability to be proactive, change agents, dynamic, universal (far-reaching), forward thinking, strategic and collaborative.

    The successful candidate will possess at least a bachelor’s degree, with a minimum of seven years supervisory level experience in financial aid and will demonstrate a progression of increased professional responsibility and leadership.  Additionally, a strong background in student financial aid administration (need-based and merit) and a solid understanding of federal and state financial aid regulations, policies and procedures is required.  The successful candidate will have the ability to evaluate and assess systems, facilitate change processes, possess a vision for strengthening processes, and make effective use of technology to improve systems and delivery of services.

    Preferred qualifications include a master’s degree, extensive background in managing technology-based operations and projects in a college/university setting, experience in a PeopleSoft environment and knowledge and understanding of best practices in student financial aid congruent with a strategic enrollment management model.

    Note: A background is required for this position.

    Starting salary is commensurate with qualifications and experience. This is a full time position and includes full university benefits.

    For best consideration, submit a cover letter, resume and contact information for three professional references by July 1, 2020 (applications will be accepted until the position is filled) to:


    UMBC is EOE/AA.

  • 13 May 2020 10:18 AM | Anonymous

    Goucher College, outside Baltimore, MD has a Financial Aid Counselor opening. Please see https://goucher.interviewexchange.com/jobofferdetails.jsp?JOBID=122503 for more details.

  • 24 Feb 2020 11:33 AM | Barbara Weber
    The College Board, the national educational organization, is conducting a search for a Support Analyst for our Enrollment department. This position is based in our Reston, Virginia office.  Named by Fast Company as one of the most innovative education companies, the College Board is a mission-focused organization. This job requires a strong focus on improving educational opportunities and outcomes, particularly for disadvantaged students, in the context of a competitive business environment.

    The Support Analyst is primarily responsible for providing functional support to users, prospective users, and resellers of PowerFAIDS – a financial aid management software product. The Support Analyst/Sr. Support Analyst will deliver customer-centric technical and functional support including on-site, in-house and telephone assistance, training, and guidance in the use of PowerFAIDS. The Support Analyst will also be responsible for close collaboration with the program team, particularly UAT.

    What you’ll do

    Provides technical and functional support services to end users, product staff, and field staff. Responsible for responding to client inquiries regarding PowerFAIDS functionality, including all aspects of operating and configuring the product in a variety of technical environments.

    • Effectively communicate with clients, pre and post contract initiation, to help them understand how to use the products properly and provide guidance on how best to use the software to implement the required financial aid policy and procedures to support the determination and delivery of federal and institutional aid to students.
    • Records, track, and document all incoming support requests and the problem-solving process for actions taken through to the final resolution.
    • Assist in the resolution of escalated cases and resolving discrepancies between operations policies and service level agreements through practical solutions.
    • Monitors changes to relevant student aid programs and need analysis methodologies to identify areas where software changes will be required and communicated to the client.
    • Contributes to the overall effectiveness of technical and functional support services.

    Performs UAT testing of the PowerFAIDS system to ensure it conforms to functional specifications, program regulations, need analysis methodologies, and financial aid office policies and procedures.

    • Debugs user problems by replicating and documenting client errors in-house, research and identify corrective actions, and reporting software anomalies to quality assurance, product management, training, and implementation staff.
    • Assists with the review and testing of system enhancements to ensure it conforms to program regulations, need analysis methodologies, functional specifications, and financial aid office policies and procedures.
    • Participates in cross-functional discussions and business requirements reviews to ensure that software changes are understood in order to assist in UAT testing activities as needed.

    Develops training offerings that are designed to boost customer knowledge and encourage maximum usage of the PowerFAIDS system. Responsible for collaborating with a variety of internal and external stakeholders for the purpose of refining and updating existing offerings and designing new training offerings as the system grows.

    • Creates and maintains instructional materials for hands-on, online, and recorded training.
    • Delivers training and maintains records of training activities to monitor the efficiency and effectiveness of training offerings.
    • Analyzes training survey feedback to assess customer training needs and to provide input on decisions for new training goals and objectives.
    • Participates in cross-functional discussions and release notes reviews to ensure that software changes are understood in order to provide training internally or externally as needed.
    • Provides recommendations on how training should be structured and integrated across technological solutions to maximize impact of the training.

     About you

     Bachelor’s Degree required. Minimum 2-4 years of experience in financial aid administration required.

    • 2-3 years of experience working with a financial aid software system, usage of PowerFAIDS is a plus.
    • Customer service experience and ability to work in a team setting are preferred.
    • This position requires a technically inclined, process and detail oriented individual with strong organizational skills and ability to suggest changes in software support processes based on observations.
    • This opportunity suits a highly proactive and motivated individual with an attitude centered on learning and continuous improvement

     More about you

     Experience working with the PowerFAIDS software application Experience with and knowledge of the day to day operations of a post secondary institution financial aid office Knowledge of Federal financial aid programs, regulations, delivery systems and software products Understanding of federal and institution need analysis methodologies and automated packaging approaches Knowledge of commercial software products supporting financial aid and higher education Ability to effectively troubleshoot and problem solve Possesses strong analytic and problem resolution skills Excellent interpersonal skills, a strong customer service orientation, and teamwork skills required Must be a team player and willing to help others as needed to make the team successful Ability to take on additional projects/ responsibilities as necessary, while continuing to meet the requirements of regular support responsibilities.

    • Ability to keep financial aid and systems knowledge current Ability to take initiative, work independently with minimal supervision, and manage multiple projects simultaneously.
    • Strong, constructive and effective verbal and written communications skills Excellent organizational, time and task management skills Ability to learn software programs quickly Experience with desktop applications, such as PowerPoint, Word, Excel, Visio, and Access Willingness and ability to travel


    We offer our employees an outstanding benefits package which includes 4 weeks of paid time off, a generous retirement savings plan, tuition reimbursement and ongoing professional development and training.


    Our mission is to clear a path for all students to own their future.

    The College Board is committed to diversity in the workplace and is an Equal Opportunity Employer. The College Board participates in E-Verify, a service of DHS and SSA, where required. Please understand that only qualified applicants will be contacted.

    To Apply

    Click here to apply for this position https://careers.collegeboard.org/job/1984439

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