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JOB POSTINGS

Welcome to the Job Postings Forum, the place for Tri-State members to explore job opportunities within the region and share news of job vacancies. 

Job seekers: Scroll the list of Job Postings below to view current opportunities.

Hiring managers: Login through the membership portal and click the "Add Post" button to submit a new job posting.

In the Subject line, include

(1) the name of your institution and

(2) the job title.


Copy and paste the details of the job announcement into the Body section. Be sure to include the following information as members are typically interested in viewing: 

  • Job Title
  • Hiring Institution/Agency
  • Web address or link to employer's website
  • Salary range
  • Location
  • Application Deadline
  • Description
  • Desired Qualifications
  • Instructions for job applicants
  • Contact for additional information




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  • 9 Aug 2019 10:03 AM | Barbara Weber
    The PowerFAIDS team is growing – we have an opening for product leader among the product owner team to drive the development and launch of PowerFAIDS Cloud.

     

    We are looking for an entrepreneurial product owner who understands technology product management.  We need a collaborative professional who will join our product team and provide continuous energy to the transformation roadmap, maintains a close relationship with our large user community and can effectively translate user needs into actionable requirements.

    What you will do:

    ·        Serve as one of the product owners on multi-scrum team initiative to translate program vision into technical product requirements, with a particular emphasis on documentation of business rules, data specifications and data flows.

    ·        Drive and integrate usability studies, user research, and market analysis into product requirements to increase user engagement and product impact.  Stay focused on user and student success, even as the challenges of a large organization and a complex educational system can seem overwhelming.

    ·        Own elaboration of user stories as assigned and work closely with UX, architects and developers to optimize the implementation of user stories with usability, accessibility, and security in mind.  

    ·        Participate in user acceptance testing activity with a keen eye toward high product quality.

    ·        Partner with cross-functional team to optimize customer conversion and migration strategy; and identify support and sales partner strategy.

    ·        Represent the College Board and PowerFAIDS to internal and external stakeholders.

    ·        Maintain up-to-date knowledge of best practices in both technology development and financial aid fields.

    REQUIRED EXPERIENCE

    ·        You possess 5 to 7 years of experience and a track record of success in a combination of product analysis, requirements analysis and technology product development.

    ·        You have worked with scrum teams, stipulated product backlog items, elaborated user stories and contributed to story mapping sessions for at least two years.

    ·        You have participated in user acceptance testing and documented findings for at least two years.

    ·        You have been a member of a scrum team for the launch and adoption of a scaled technology product or platform with complex, interrelated, work streams.

    ·        Familiarity with accessibility concepts and standards a plus.

    ·        Financial aid management systems and financial aid process experience a plus.

    Related Skills & Other Requirements:

    ·        Innovation – Moves quickly to a rough-and-ready solution that can be tested against user needs.

    ·        Command of evidence - Demonstrates ability to efficiently and proficiently understand and absorb new information.

    ·        Get it done attitude - Owns a willingness to work hard and do what it takes to get the job done well.

    ·        Proactive - Acts without being told what to do. Brings new ideas to the organization.

    ·        Teamwork - Reaches out to peers and cooperates with supervisor and project leaders to establish an overall collaborative working relationship.

    ·        Listening skills - Lets others speak and seeks to understand their viewpoints, often before asserting his/her own viewpoint.

    ·        Persuasion - Able to convince others to pursue a course of action.

     This position may be subject to a background check.

    Benefits

    We offer our employees an outstanding benefits package which includes 4 weeks of paid time off, a generous retirement savings plan, tuition reimbursement and ongoing professional development and training.

    To apply please visit: https://careers.collegeboard.org/job/1747826

  • 1 Aug 2019 12:39 PM | Tisa Silver Canady (Administrator)

    McDaniel College, recognized nationally among “Colleges that Change Lives” and U.S. News and World Report top-tier liberal arts colleges, is a four-year private college of the liberal arts and sciences offering more than 60 undergraduate programs of study, including dual and student-designed majors, plus 20 highly regarded graduate programs.


    McDaniel College invites applications for a Financial Aid Specialist, Disbursement. Salary for this full-time, 12-month position is commensurate with qualifications and experience.  At McDaniel College we value our employees by offering our full-time employees tuition remission, 403B retirement accounts with employer match, paid time off, medical insurance, flexible spending accounts, life insurance, and paid maternity and parental leave. Visit College website for details.


    The Financial Aid Specialist, Disbursement is responsible for verification processing and processing federal, state and institutional financial aid applications in accordance with federal, state and college regulations.  


    Specific Responsibilities:

    • Prepare and authorize both scheduled and non-routine disbursements of financial aid funds to student accounts; Distributes loan disbursement notices

    • Perform the administration, awarding and recordkeeping of Endowment funds and other wrap-around student funding programs; 

    • Identify recipients of endowment funds.

    • Serve as the liaison with ROTC Office.

    • Advise and assist students with financial aid applications and other issues and concerns as they arise;

    • Collect, analyze and process documentation required for “Verification” of a student’s financial aid application in accordance with federal regulations; 

    • Expedite student financial aid applications to address issues and concerns as they arise;  

    • Evaluates accuracy of documents and consistency of data from need analysis processor, federal tax returns, financial aid transcripts verification document, and student information; perform data analysis to identify discrepancies in data and determine action for resolution;  

    • Create and execute database reports to merge and evaluate complex datasets from multiple sources

    • Conduct financial aid informational presentations to special groups, when needed.  

    • Communicate information to guide or assist people; communicate to convey or exchange general work-related information or service to internal or external customers. 

    • Follow technical instructions, procedure manuals, and charts to solve practical problems; and/or compose routine or specialized reports or forms and business letters; and/or ensure compliance with clear guidelines and standards.

    • Run and manage various processes within College ERM, Colleague, to ensure efficient and effective processing of awards  

    • Computer data entry and other related duties as assigned;  

    • Maintain proper records retention policy and documentation of Financial Aid records storage; 

    • Assist in maintaining an up-to-date Financial Aid Operations manual;  

    • Assist in the management of due dates for various federal and state reports, surveys, etc.;  

    • Assist in updating financial aid forms, when needed.  

    • Attend training workshops and conferences in order to learn and stay current on financial aid regulations and processing; 

    • Perform other duties as assigned by the Financial Aid Director and Senior Associate Director. 


    To apply

    For a complete job description including qualifications and to apply, please visit the college’s employment webpage. Completed applications must include a cover letter addressing position qualifications and related experience, resume, and the names and contact information of three professional references. Review of applications begins immediately.


    McDaniel College, an equal opportunity employer, does not discriminate in the recruitment, admission, and employment of students, faculty, and staff in the operation of any of its educational programs and activities.  McDaniel College will not tolerate any discrimination or harassment on basis of any protected status including race, religion, color, national origin, disability, age, sex, sexual orientation, gender identity, pregnancy, military status, genetic information, marital status, veteran’s status or any other legally protected status.



  • 19 Jul 2019 9:10 AM | Kyle Carite

    Scholarship Analyst

    Office of Financial Aid

    Exempt, Regular, Full-Time, Pay Grade 1.3

    University of Maryland University College (UMUC) seeks a Scholarship Analyst in the Office of Financial Aid. UMUC is one of 11 degree-granting institutions in the University System of Maryland (USM). Working adults, military personnel, and other students around the globe are achieving their academic goals through UMUC's innovative educational options, including online instruction, accelerated academic programs, and classroom-based courses taught during the daytime, evenings, and weekends. Currently, more than 42,000 students attend UMUC nationally, and an additional 37,000 students attend UMUC at on site classes in more than 25 countries throughout the world; about 58,000 students are active duty military, veterans, and their families. In 2012, UMUC had over 262,000 online course enrollments.

    Reporting to the Assistant Vice President of Scholarships, the Scholarship Analyst will assist with various scholarship programs including institutional, state, and private programs.  The analyst will also ensure quality customer service and delivery of student aid to prospective and current students and assure compliance with federal, state and institutional guidelines.

    SPECIFIC RESPONSIBILITIES INCLUDE:

    • Responsible for the administration of assigned UMUC managed scholarships in full compliance with all applicable state and institutional policies including the selection of recipients
    • Delivers outstanding customer service to students with scholarship questions
    • Troubleshoots to resolve problems for students in assigned scholarship programs
    • Delivers outstanding customer service to colleagues in other UMUC Offices, USM and scholarship donors
    • Prepares scheduled and term end/year end reports for all assigned programs 
    • Remains current on all federal, state, and institutional regulations and policies focusing specifically on scholarship programs
    • Other job-related duties as assigned 

    REQUIRED EDUCATION AND EXPERIENCE:

    • Bachelor’s degree required from an accredited institution of higher learning and a minimum of one (1) year of professional experience in higher education, accounting, business or customer service.
    • Excellent interpersonal, verbal and written communication skills; demonstrated experience with computerized office systems including but not limited to:  Microsoft Office applications such as Excel, PowerPoint, Word.
    • Demonstrated ability to prioritize and manage multiple tasks and experience providing customer service in a timely and proficient manner

    PREFERRED EDUCATION AND EXPERIENCE:

    • Experience with PeopleSoft and Salesforce
    • Experience with administering state and institutional scholarships

    POSITION AVAILABLE IMMEDIATELY & WILL REMAIN OPEN UNTIL FILLED

    SALARY COMMENSURATE WITH EXPERIENCE

    All submissions should include a cover letter and résumé. UMUC offers competitive compensation and comprehensive benefits for qualifying positions, such as tuition remission, generous leave and healthcare.  For detailed benefits information, please visit: https://careers.umuc.edu/benefits.html.

    The University of Maryland University College (UMUC) is an equal opportunity employer and complies with all applicable federal and state laws regarding nondiscrimination. UMUC is committed to a policy of equal opportunity for all persons and does not discriminate on the basis of race, color, national origin, age, marital status, sex, sexual orientation, gender identity, gender expression, disability, religion, ancestry, political affiliation or veteran status in employment, educational programs and activities, and admissions.

    If you are an external candidate, you will have the option to create an account after you submit your application. Passwords for external accounts must contain 8 characters including 1 uppercase letter, 1 number, and 1 special character. Please remember this password, as it will be required to apply to additional jobs.

    https://umuc.wd1.myworkdayjobs.com/UMUC_Careers/job/North-America-Largo-MD/Scholarship-Analyst_10008970


  • 3 Jun 2019 2:28 PM | Kevin Towns (Administrator)

    Job Title

    Director, University Financial Aid Operations

    Hiring Institution/Agency

    Johns Hopkins University

    Web address or link to employer's website

    https://jobs.jhu.edu/job/Baltimore-Director%2C-University-Financial-Aid-Operations-MD-21218/563072400/

    Salary range

    Commensurate with Experience

    Location

    Homewood Campus

    Application Deadline

    Position will remain online until filled. 

    Description

    Reporting to the Assistant Vice Provost for Financial Aid, the Director of University Financial Aid Operations at Johns Hopkins University leads a team of professionals who will design, develop and implement the practices, policies, tools and analytics to administer, track and report on federal, state and private financial aid awards and programs for all nine academic divisions of the university.  This is a newly created role focusing on designing and building an inaugural Financial Aid Shared Services Organization unit. S/he is a critical leader focused on ensuring the efficient, effective, and compliant administration of more than $180 million dollars annually in federal, state, and private funds. 

     

    S/he collaborates with senior leadership in Financial Aid as well as other relevant student service areas in the identification, design, and implementation of Shared Services processes and operations, ensuring alignment across variable academic programs, student populations, including distance education students. Oversees performance and directs continuous improvement efforts looking to align and streamline processes university-wide, as well as provide guidelines of practice and procedure that ensure consistency and compliance while enhancing the student experience. 

     

    The ideal candidate is a highly motivated, collaborative and innovative leader with outstanding analytical, management and interpersonal skills, a commitment to the principles of access and diversity, and providing the best customer service and student support experience to our families. S/he will be an experienced financial aid professional familiar with current trends and challenges in financial aid, who understands the principles of need-based aid, Federal Methodology (FM), and who thrives in fast paced environments where expectations for performance and productivity are high. The Director works collaboratively with a broad group of campus partners, including Admissions, Student Billing, Registration, Advising, Student Life, and IT to enhance the Johns Hopkins student experience.

     

    Specific Duties & Responsibilities:

    Visioning and Shared Services Oversight: 

    • Oversee the design and build of the function including process and technology implementation.
    • Ensure that the Shared Services functions align with user requirements and provide services that meet or exceed customer (students, their families and JHU divisional staff) expectations.
    • Cultivate a Shared Service Organization culture focused on improving speed, accuracy, efficiency, and controls.
    • Establish and maintain a service-oriented mindset and focus on operational excellence.
    • Help build and execute plans to continually mature and expand the capabilities of Shared Services.
    • Provide strategic oversight in the ongoing development and implementation of the technology infrastructure required to effectively operate the SSO.
    • Promote and strengthen processes and controls by working with senior leadership to identify, develop, implement, and monitor the effectiveness of process improvement projects.
    • Consult with key stakeholders to identify success criteria for Shared Services Organization.
    • Work with the leadership team to improve internal control environment to more efficiently monitor transaction risk.
       

    Shared Service Operations:

    • Lead team of Shared Service Organization personnel who provide support to both the centralized Financial Aid office, and to the dedicated personnel that are in the nine academic divisions.
    • Direct office operations and develop strategies to manage multiple work streams, ensuring that they are conducted within existing policy, procedural and compliance guidelines; that best practices are followed, and technology and automation are leveraged at every opportunity.
    • Provide leadership and direction for the PowerFAIDS student aid system, OnBase document imaging/workflow system, and all SIS components that support financial aid processing at JHU.
    • Foster a data-driven and analytical office environment where key performance indicators are integrated into all aspects of process, staff evaluations, resource decisions, and goal setting.
    • Execute staffing and workforce plans, facilitate the ongoing development of personnel.
    • Design, implement and manage processes, tools, and services that provide students with the best possible customer service experience possible, ensuring the seamless integration of interactions with academic personnel, university “one-stop shop” offices, virtual (AI) services, and call center units.
    • Ensure that systems and resources are in place to answer, triage, and route/escalate inquiries appropriately. Uses inquiry metrics and data to drive continuous improvement efforts. 
    • Develop/document/maintain standard operating procedures (SOP’s) with university wide compliance team and other relevant stakeholders.
    • Build and implement actionable and measurable plans which increase the effectiveness and efficiency of the Shared Service department.
    • Develop and foster a culture with Shared Service that promotes teamwork that is collaborative and customer focused.
    • Be responsible for ensuring a high quality of product deliverables.
    • Partner with IT and senior leadership to identify and implementing efficiencies and an improved student experience (particularly focused on process and supporting tools).
    • Establish regular and ongoing training goals for staff that provide opportunities for professional development, building of cross-functional expertise, and advancement within the organization.

     

    Metrics/Analytics:

    Work with the appropriate benefiting parties to establish ongoing measurement and reporting of results.

    • Implement standards for workflow and Financial Aid processing that meet or exceed established goals, compliance standards, and processing time-frames, related to:
      • Federal, State and Private aid processing.
      • Data exchanges with Federal, State and Private financial aid agencies.
      • Reconciliation and exception reporting.
      • Federal Verification.
      • Return to Title IV refunds.
      • Electronic Student Financial Aid file & Record Retention.
      • Communication with students, parents and other JHU staff members.
    • Ensure all required Title IV compliance processes are completed accurately and in accordance with time-frames and standards established for the university.
    • Maintains a financial aid processing calendar and tracks major divisional financial aid milestones in order to ensure appropriate service levels during peak processing periods that vary by JHU school.
    • Collaborate with central IT and other student service areas to implement tools and processes for tracking cross-functional performance and summarizing data for use by senior leadership both at the university and at individual academic division level. 
    • Develop a metrics driven culture to measure processes and people through dashboards to review and assess operating performance.

    Desired Qualifications

     Minimum Qualifications (mandatory):

    • Bachelors is required.
    • Seven (7) to ten (10) years recent direct experience within a university Financial Aid Office, including high-level leadership, supervisory and systems responsibilities.
    • The successful candidate will have proven leadership skills, knowledge of highly selective college or university settings and has familiarity with centralized operations to support  a variety of student populations and Financial Aid programs and supporting technology.

     

    Preferred Qualifications:

    • Master’s Degree preferred.
    • Previous experience implementing and/or managing financial aid services in a shared service model, one stop shop. Significant process/technology improvement experience is preferred.

     

    Special Knowledge, Skills, and Abilities:

    • Excellent written and oral communication skills.
    • Highly collaborative who can bring diverse stakeholders together for common purpose.
    • Strong problem-solving skills.
    • Strong understanding of the principles of need-based aid and methodologies (Federal and institutional) as well as Title IV Financial Aid Regulations.
    • Use of Microsoft Office Suite (Word, Excel, Outlook, and Power Point) is required.

     

    Technical Qualifications or Specialized Certifications:

    • Experience with PowerFAIDS Preferred.
    • Knowledge of workflow and document imaging solutions (OnBase preferred).

     

    Supervisory Responsibility:

    • Supervisory and performance review responsibility a team of 6 Financial Aid Specialists (this team will expand in size as the SSO is built out) as well as an Associate Director Financial Aid Systems and Digital strategy and their team. 

    Instructions for job applicants

    Complete electronic application at https://jobs.jhu.edu/job/Baltimore-Director%2C-University-Financial-Aid-Operations-MD-21218/563072400/

    Contact for additional information

    Thomas McDermott, Assistant Vice Provost for Financial Aid

    tmcderm1@jhu.edu


  • 3 Jun 2019 11:15 AM | Kyle Carite

    Financial Aid Compliance Analyst

    Office of Financial Aid

    Exempt, Regular, Full-Time, Pay Grade 1.2

    The Financial Aid Compliance Analyst reports to the Assistant Director of Quality Assurance and Compliance and will be primarily responsible for monitoring customer service and awarding activities to ensure established accuracy levels are maintained. The expectations of the position include creating and reviewing weekly quality assurance reports for the areas of responsibility with a final quality assessment report sent to the Assistant Director of Quality Assurance and Compliance on a weekly basis. The Compliance Analyst will attend team meetings, and remain current on federal regulations related to Title IV administration. In addition, the Compliance Analyst will monitor progress and report error trends to unit managers. The Compliance analyst will assist in executing testing plans for state and institutional aid as well as new programs as assigned.

    Must be able to meet and maintain access requirements for secure federal and/or state websites, such as the National Student Loan Data System (NSLDS).


    SPECIFIC RESPONSIBILITIES INCLUDE:

    • Manage quality assessment reports for customer service and awarding
    • Identify the subset of the unit data that will be reviewed for quality assurance, complete all data reviews, aggregate the data into reports that show the results in a clear and concise format, and send weekly feedback to identify trends and training opportunities for the unit managers
    • Stay abreast of changes to applicable business practices as related to awarding regulations and other Title IV federal programs in the Financial Aid Office. Serve as reliable source for information for Title IV programs.
    • Maintain current knowledge of federal Title IV regulations, state rules and institutional policies for financial aid to include but not limited to awarding, enrollment changes, disbursements, verification and R2T4 and interpret to ensure accuracy in weekly quality assurance reports.
    • Maintain knowledge of internal office processes including but not limited to: customer service standards, Federal refund hold reviews, Pell Grant recalculations, Academic appeals, over-awards, annual/aggregate aid limits and transfer monitoring.
    • Provide ongoing feedback on the quality assurance process and offer insight for adjustments to the process as business practices and federal regulations evolve.
    • Quality Assurance unit special projects and other duties as assigned.

    REQUIRED EDUCATION AND EXPERIENCE:

    • Bachelor's degree from an accredited institution of higher learning and four (4) years of professional experience in higher education, banking/collections, business or customer service with a minimum of 2 of those years in a higher education financial aid environment.
    • Knowledge of federal Title IV regulations. 
    • Demonstrated ability to multi-task, work effectively with internal contacts, and prioritize deadlines.
    • Excellent attention to detail.
    • Demonstrated ability to self-direct, and assess quality assurance accurately and effectively.
    • Capable of handling confidential information with discretion.
    • Strong organizational management and problem solving skills.
    • Strong interpersonal, verbal and written communication skills.
    • Ability to work independently and as part of a team.
    • Demonstrated experience with computerized office systems including but not limited to; Microsoft Office applications such as Word, Excel and PowerPoint.
    • Experience with Return of Title IV funds for programs offered in modules.

    PREFERRED EDUCATION AND EXPERIENCE:

    • Knowledge of federal regulations as they pertain to the Return of Title IV funds program, specifically experience with Return of Title IV funds for programs offered in modules.
    • Functional experience with PeopleSoft.
    • Experience working with Salesforce.

    POSITION AVAILABLE IMMEDIATELY & WILL REMAIN OPEN UNTIL FILLED

    SALARY COMMENSURATE WITH EXPERIENCE

    https://umuc.wd1.myworkdayjobs.com/UMUC_Careers/job/North-America-Largo-MD/Financial-Aid-Compliance-Analyst_10008582

  • 24 Apr 2019 4:02 PM | Kevin Towns (Administrator)


    Job Title

    Assistant Director, Financial Aid & Scholarships

    Hiring Institution/Agency

    Johns Hopkins University

    Web address or link to employer's website

    https://jobs.jhu.edu/job/Baltimore-Assistant-Director%2C-Financial-Aid-&-Scholarships-MD-21218/553578400/

    Salary range

    Commensurate with Experience

    Location

    Homewood Campus, Baltimore Maryland

    Application Deadline

    Remain online until filled

    Description

    The Assistant Director position is a member of the management team comprised of the Assistant Vice Provost, Director, Associate Directors, Senior Assistant Directors and Assistant Directors who work as a collaborative group responsible for development and implementation of policies and procedures to meet University wide goals. This position is responsible for managing and processing a portion of the total number of need-based financial aid applications received by the Office of Student Financial Services and managing a program (federal, state, or institutional)

    • Evaluate aid applications for prospective and returning undergraduate as well as full and part-time graduate student populations to determine aid eligibility using federal and institutional methodologies, exercising professional judgment when necessary
    • Daily contact with students and families via phone, email and in-person
    • Prepare and present financial aid sessions/workshops to high schools and other organizations upon request
    • Assist with the development and implementation of financial aid policies and procedures
    • Assist with reconciliation of scheduled reports to ensure timely delivery of financial aid to students and compliance with Federal Title IV regulations; comprehensive knowledge of Federal verification, Direct loan processing, and Return to Title IV; frequent communication with campus administrative departments (Admissions, Registrar, Student Accounts, and Student Employment) and academic departments
    • Additional assigned responsibilities for other programs as needed
    • The Assistant Director position has direct authority to make financial aid commitments to the student population on behalf of the University

    Desired Qualifications

    • A Bachelor's Degree and one year related experience is required. Additional education may substitute for required experience, to the extent permitted by the JHU equivalency formula.

    JHU Equivalency Formula: 30 undergraduate degree credits (semester hours) or 18 graduate degree credits may substitute for one year of experience. For jobs where equivalency is permitted, up to two years of non-related college course work may be applied towards the total minimum education/experience required for the respective job.

    • ·         A Master's Degree and three years of relevant financial aid/Title IV experience is preferred.
    • Experience in a highly selective college or university setting that practices some form of institutional methodology is preferred.
    • ·         The candidate who best fits this position will have exceptional written and oral communication skills, strong, student-based counseling proficiency, a good eye for detail, robust organizational skills, a comprehensive understanding of Federal Title IV regulations and Federal Title IV financial aid processing systems (COD, NSLDS, etc), a strong work ethic and a working knowledge of Microsoft Office Suite of products. Experience with CSS PROFILE, IDOC, PowerFAIDS, and OnBase preferred.

    Instructions for job applicants

    Apply online at https://jobs.jhu.edu/job/Baltimore-Assistant-Director%2C-Financial-Aid-&-Scholarships-MD-21218/553578400/

    Contact for additional information

    Quinton Taylor, qtaylor2@jhu.edu, 410-516-8028


  • 19 Apr 2019 11:48 AM | Kyle Carite

    Job Description

    Federal Programs Analyst

    Office of Financial Aid

    Exempt, Regular, 100%-Time, Pay Grade 1.3

    University of Maryland University College (UMUC) seeks a Federal Programs Analyst in the Office of Financial Aid. Reporting to the Assistant Director, Federal Program Operations, the Federal Programs Analyst will perform various tasks to ensure federal program compliance with respect to awards, disbursements and reconciliation. The Federal Programs Analyst will evaluate errors and discrepancies within all programs managed by the Federal Operations unit – including Federal grants and loans, institutional grants and private loans. The position requires an in depth knowledge of federal Financial Aid regulations in order to assist with intricate scenarios. Occasional travel between local UMUC locations may be required.

    SPECIFIC RESPONSIBILITIES INCLUDE:

    • Evaluate origination, disbursement and final reconciliation errors and discrepancies within the Direct Loan program, Pell Grant program, and Alternative Loan program and resolve them accurately. Review complex errors and assist other units within the Financial Aid office with feasible solutions to student issues.  (35%)
    • Monitor Federal Operations unit PeopleSoft queries and other pertinent reports to address delays in processing, inaccuracies with awards, disbursements, and basic eligibility requirements. (35%)
    • Counsel students, parents, and UMUC staff on financial aid processes/eligibility. Respond to student escalations and attempt to resolve with minimal oversight. (15%)
    • Maintain current knowledge of federal Title IV regulations, state rules and institutional policies pertaining to financial aid as it pertains to student eligibility, and the key programs within the Federal Operations unit. Assist with revising, or creating policies and procedures yearly, based on updated Title IV regulations, and internal policies. (10%)
    • Other job-related duties as assigned.

    REQUIRED EDUCATION AND EXPERIENCE:

    • Bachelor’s Degree from an accredited institution of higher learning.
    • Four (4) years of professional experience in higher education, banking, accounting, business or customer service with a minimum of 2 of those years in a higher education financial aid setting.
    • Working knowledge of Title IV regulations and programs.
    • Excellent level of attention to detail and accuracy.  
    • Excellent interpersonal, verbal and written communication skills.
    • Demonstrated experience with computerized office systems including but not limited to; Microsoft Office applications such as Word, Excel and PowerPoint.
    • Demonstrated ability to prioritize and manage multiple administrative tasks with minimal oversight.
    • Demonstrated experience providing customer service in a timely and proficient manner.

    PREFERRED EDUCATION AND EXPERIENCE:

    • In depth knowledge of Title IV regulations as they pertain to Pell Grants and Direct Loans.
    • Functional experience with PeopleSoft and Sales Force.
    • In depth understanding of NSLDS and COD.

    POSITION AVAILABLE IMMEDIATELY & WILL REMAIN OPEN UNTIL FILLED

    SALARY COMMENSURATE WITH EXPERIENCE

    https://umuc.wd1.myworkdayjobs.com/UMUC_Careers/job/North-America-Largo-MD/Federal-Programs-Analyst_10008297


  • 5 Apr 2019 4:36 PM | Kyle Carite

    Financial Aid Compliance Analyst

    Office of Financial Aid

    Exempt, Regular, Full-Time, Pay Grade 1.2

    The Financial Aid Compliance Analyst reports to the Assistant Director of Quality Assurance and Compliance and will be primarily responsible for monitoring customer service and awarding activities to ensure established accuracy levels are maintained. The expectations of the position include creating and reviewing weekly quality assurance reports for the areas of responsibility with a final quality assessment report sent to the Assistant Director of Quality Assurance and Compliance on a weekly basis. The Compliance Analyst will attend team meetings, and remain current on federal regulations related to Title IV administration. In addition, the Compliance Analyst will monitor progress and report error trends to unit managers. The Compliance analyst will assist in executing testing plans for state and institutional aid as well as new programs as assigned.

    Must be able to meet and maintain access requirements for secure federal and/or state websites, such as the National Student Loan Data System (NSLDS).


    SPECIFIC RESPONSIBILITIES INCLUDE:

    • Manage quality assessment reports for customer service and awarding
    • Identify the subset of the unit data that will be reviewed for quality assurance, complete all data reviews, aggregate the data into reports that show the results in a clear and concise format, and send weekly feedback to identify trends and training opportunities for the unit managers
    • Stay abreast of changes to applicable business practices as related to awarding regulations and other Title IV federal programs in the Financial Aid Office. Serve as reliable source for information for Title IV programs.
    • Maintain current knowledge of federal Title IV regulations, state rules and institutional policies for financial aid to include but not limited to awarding, enrollment changes, disbursements, verification and R2T4 and interpret to ensure accuracy in weekly quality assurance reports.
    • Maintain knowledge of internal office processes including but not limited to: customer service standards, Federal refund hold reviews, Pell Grant recalculations, Academic appeals, over-awards, annual/aggregate aid limits and transfer monitoring.
    • Provide ongoing feedback on the quality assurance process and offer insight for adjustments to the process as business practices and federal regulations evolve.
    • Quality Assurance unit special projects and other duties as assigned.

    REQUIRED EDUCATION AND EXPERIENCE:

    • Bachelor's degree from an accredited institution of higher learning and four (4) years of professional experience in higher education, banking/collections, business or customer service with a minimum of 2 of those years in a higher education financial aid environment.
    • Knowledge of federal Title IV regulations. 
    • Demonstrated ability to multi-task, work effectively with internal contacts, and prioritize deadlines.
    • Excellent attention to detail.
    • Demonstrated ability to self-direct, and assess quality assurance accurately and effectively.
    • Capable of handling confidential information with discretion.
    • Strong organizational management and problem solving skills.
    • Strong interpersonal, verbal and written communication skills.
    • Ability to work independently and as part of a team.
    • Demonstrated experience with computerized office systems including but not limited to; Microsoft Office applications such as Word, Excel and PowerPoint.
    • Experience with Return of Title IV funds for programs offered in modules.

    PREFERRED EDUCATION AND EXPERIENCE:

    • Knowledge of federal regulations as they pertain to the Return of Title IV funds program, specifically experience with Return of Title IV funds for programs offered in modules.
    • Functional experience with PeopleSoft.
    • Experience working with Salesforce.

    POSITION AVAILABLE IMMEDIATELY & WILL REMAIN OPEN UNTIL FILLED

    SALARY COMMENSURATE WITH EXPERIENCE


    https://umuc.wd1.myworkdayjobs.com/UMUC_Careers/job/North-America-Largo-MD/Financial-Aid-Compliance-Analyst_10008209

  • 5 Apr 2019 4:34 PM | Kyle Carite

    Financial Aid Counselor

    Office of Financial Aid

    Exempt, Regular, 100%-Time, Pay Grade 1.1

    University of Maryland University College (UMUC) seeks a Financial Aid Counselor in the Office of Financial Aid. Reporting to the Assistant Director, the Financial Aid Counselor will evaluate financial aid applicants and determine financial aid eligibility in accordance with state, federal and institutional policies governing financial aid. Occasional travel between local UMUC locations may be required.

    Must be able to meet and maintain access requirements for secure federal and/or state websites, such as the National Student Loan Data System (NSLDS). Individuals cannot currently be in default on a student loan.

    SPECIFIC RESPONSIBILITIES INCLUDE: 

    • Provide comprehensive counseling to students regarding financial aid eligibility through in-person, phone and email conversations.
    • Work extensively on various special projects for loan proration, Pell grant adjustments, unusual enrollment history and working authorization/failure reports to ensure compliance.
    • Develop and utilize knowledge of UMUC's verification process to make professional judgment decisions regarding student cases and files.
    • Create computerized reports, merge and evaluate complex data from multiple sources, change award amounts, maintain statistical data and generate communications to students.
    • Participate in student recruitment and retention activities including attending open house events, information sessions, and other events as requested to offer guidance to prospective student staff.
    • Serve as a rotating member of the Satisfactory Academic Progress and Professional judgment Committee.
    • Develop and maintain current knowledge of Federal Title IV regulations pertaining to financial aid.
    • Participate in training and professional development activities as appropriate.
    • Other job-related duties as assigned.

    REQUIRED EDUCATION AND EXPERIENCE:

    • Bachelor’s degree required from an accredited institution of higher learning and a minimum of one (1) year of professional experience in higher education, accounting, business or customer service.
    • Ability to work with detailed, factual information from a variety of sources.
    • Excellent interpersonal, verbal and written communication skills.
    • Demonstrated experience with computerized office systems including, but no limited to, Microsoft Office applications such as Word, Excel and PowerPoint.
    • Demonstrated ability to prioritize and manage multiple administrative tasks with minimal oversight.
    • Demonstrated experience providing customer service in a timely and proficient manner.

    PREFERRED EDUCATION AND EXPERIENCE:

    • Prior financial aid experience preferred and functional experience with PeopleSoft and/or SalesForce desired.

    POSITION AVAILABLE IMMEDIATELY & WILL REMAIN OPEN UNTIL FILLED

    SALARY COMMENSURATE WITH EXPERIENCE

    https://umuc.wd1.myworkdayjobs.com/UMUC_Careers/job/North-America-Largo-MD/Financial-Aid-Counselor_10007879


  • 5 Apr 2019 4:33 PM | Kyle Carite

    Assistant Director Financial Aid Student Services and Outreach

    Office of Financial Aid

    Exempt, Regular, 100%-Time, Pay Grade 2.1

    University of Maryland University College (UMUC) seeks an Assistant Director, Financial Aid Student Services and Outreach in the Office of Financial Aid. Reporting to the Associate Director, Financial Aid Student Services and Outreach, the Assistant Director, Financial Aid Student Services and Outreach will assist in the daily operations of the Student Services and Outreach Team. Supervising approximately 5 Financial Aid Counselors, the Assistant Director will serve as a point of contact for escalated students issues and training. The Assistant Director will coordinate special projects, identify large scale issues and provide strategies for their resolution. The Assistant Director will also participate in collaborative efforts to organize workflow, develop and monitor interdepartmental processes and update office policies and procedures.. Occasional travel between local UMUC locations may be required.

    Must be able to meet and maintain access requirements for secure federal and/or state websites, such as the National Student Loan Data System (NSLDS). Individuals cannot currently be in default on a student loan.

    SPECIFIC RESPONSIBILITIES INCLUDE:

    • Supervise approximately five members of the student services and outreach team including:  training, assigning, directing work, evaluating performance, addressing complaints, and resolving problems. The Assistant Director will work closely with other campus offices and outside constituencies for student resolution
    • Manage several ongoing projects. Analyze complex financial aid processing issues and identify methods to increase efficiency and visibility
    • With input from the Associate Director, assist with the writing of student communications, internal audits, and coaching staff on all quality assurance findings
    • Counsel and advise students and parents on financial aid processes/eligibility. Participate in outreach efforts and university sponsored enrollment events 
    • Maintain current knowledge of federal Title IV regulations, state rules and institutional policies pertaining to financial aid and develop and present strategic training to internal and external staff members
    • Other job-related duties as assigned

    REQUIRED EDUCATION AND EXPERIENCE:

    • Bachelor's degree from an accredited institution of higher learning and three (3) to five (5) years of Financial Aid experience
    • Working knowledge of Title IV regulations
    • Strong technical skills in PeopleSoft and Microsoft Office Applications; Excel, PowerPoint and Word
    • Excellent communication and organizational skills
    • Ability to manage multiple workflows with varying deadlines
    • Attention to detail

    PREFERRED EDUCATION AND EXPERIENCE:

    • Masters preferred
    • Prior FA training experience and/or training/policy development 

    POSITION AVAILABLE IMMEDIATELY & WILL REMAIN OPEN UNTIL FILLED

    SALARY COMMENSURATE WITH EXPERIENCE


    https://umuc.wd1.myworkdayjobs.com/UMUC_Careers/job/North-America-Largo-MD/Assistant-Director-Financial-Aid-Student-Services-and-Outreach_10008187

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